Strategic Account Manager, New York City

| New York, NY, USA | Hybrid
Employer Provided Salary: 50,000-70,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years.

How we’re making this happen:

Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromise

Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life

5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless

Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in.

Pumpkin is looking for a highly motivated and results-driven Strategic Account Manager to join our team. In this role, you will play a pivotal role supporting our efforts in the veterinarian channel, expanding our customer base, and driving revenue growth. With a focus on building strong client relationships and executing effective sales strategies, you will contribute to educating veterinary professionals on the value of pet insurance. If you have a track record of exceeding sales quotas and share our passion for pets, this is the role for you!

This is a field based position requiring candidates to be full-time residents of New York City. Weekly territory travel throughout Manhattan and Brooklyn with 4 dedicated field days and 1 home office day required.

What You'll Do:

  • Actively pursue and close new business opportunities, aiming to achieve a quarter-over-quarter growth of +15%.
  • Assume ownership of a portfolio of 110-130 accounts, managing and nurturing these relationships to drive quote, policy and revenue growth.
  • Conduct an average of 12 product training sessions per quarter, providing educational and persuasive presentations to potential clients.
  • Develop and execute tailored sales strategies for each account, leveraging data analytics and insights to introduce our products effectively.
  • Establish a reputation as a trusted advisor and subject matter expert in your field, fostering long-term client relationships.
  • Foster strategic partnerships and build a strong network to develop a robust pipeline of new business opportunities and create collaborative opportunities.
  • Utilize exceptional presentation skills, persuasive abilities, and a talent for driving behavior change in clients.
  • Demonstrate an entrepreneurial spirit and a self-starter attitude, taking ownership of your sales goals and initiatives.

What We're Looking For:

  • 3+ years of sales experience, with at least 1 year of field/outside sales experience
  • A self-starter with an entrepreneurial mindset and proven success in launching new territories or working in low-structure, start-up environments
  • Strategic and creative thinking to develop innovative sales approaches and step outside conventional methods
  • Solid understanding of the products/services you’ve sold and expertise in concept selling, preferably in B2B or B2B2C roles
  • Strong data analysis capabilities to examine past performance metrics and build effective sales plans for the territory
  • A business-minded individual who takes ownership of their book of business, analyzes historical data, and forecasts future performance, actions and trends
  • Expertise in fundamental sales skills such as route planning, overcoming objections, closing techniques, etc.
  • Ability to pass/obtain a Property & Casualty License within 30 days
  • Ability to work nights and weekends
  • Bachelor's degree in business, marketing, or a related field (or equivalent work experience)

Bonus Points:

  • Experience with Salesforce CRM
  • Experience with Pet Insurance
  • Current P&C Producers license

Benefits and Perks:

  • Comprehensive contributions to medical, dental and vision for colleagues and dependents.
  • Generous PTO and Paid Holidays
  • 401k with company match
  • Pumpkin Insurance and preventative care for every pet in your family
  • The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions
  • Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more!

The compensation for this position ranges from $50,000- $70,000 (annually). Compensation may vary outside the listed range, based on a number of factors including but not limited to location, qualifications, performance, skills and experience. The compensation range listed is just one component of Pumpkin’s total compensation package for employees. Total compensation packages, depending on the position, may also include incentive compensation, discretionary bonuses, and other short or long-term incentives. If hired, employees will be in an ‘at-will position’ and Pumpkin reserves the right to modify compensation (as well as any other discretionary payment or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

Pumpkin's Core Values:

Pets Come First: Put what’s best for pets at the center of everything we do

Trust the Pack: Help families make empowered pet care decisions

Jump Fences: If there’s a will, there’s always a way over them

Share Toys: Be generous with our gifts and amazing things will happen

Dig New Holes: Challenge conventions to create the future of pet health care

Pumpkin is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by federal, state or local laws.

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An Insider's view of Pumpkin

What's the biggest problem your team is solving?

With our recent MGA launch we’ve had a huge shift in responsibility that the Claim Adjuster’s are tackling head on which entails juggling multiple processing systems & learning to work through claims from multiple states. I feel confident in our ability to overcome this & we have an incredible leadership team helping us through each step of the way

Karla Heras

Claims Adjuster

How does the company support your career growth?

Pumpkin has talented, wonderful people who exhibit utmost passion in their work. We get the space to wear multiple hats, and hone in on one as needed. This freedom make us better at not just what we do, but at expanding on what we can do. We get to see our work contributing to the company's growth everyday, and with that we see ourselves growing.

Avinandan Basu

Senior Product Designer

What is your vision for the company?

My vision for Pumpkin is to create a claims organization that meets the expectations of a digital consumer in 2022 and beyond. Insurance is frustratingly slow to adapt because it's made up of people who are risk averse. At Pumpkin I have the opportunity to challenge convention and to innovate with pets and their people at the center of all we do.

Dylan Whitehead

Director of Claims

What makes someone successful on your team?

To succeed at Pumpkin you should ask questions, collaborate, and be willing to adapt! In pet insurance there’s a lot to learn and do - my team faces tough problems head-on and succeeds by working through them together.

Megan Tracy

Senior Fullstack Engineer

What are Pumpkin Perks + Benefits

Pumpkin Benefits Overview

At Pumpkin, every team member has the autonomy and support they need to boss their role and make empowered decisions. We foster this environment by providing a white glove employee experience and heavily investing in our people. We offer competitive & comprehensive benefits, including best-in-class health insurance, a generous vacation policy, and of course, pet-friendly offices.

Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Quarterly engagement surveys
Hybrid work model
Employee awards
Remote work program
We're currently 100% remote as we prioritize the health & well-being of our team. Post-pandemic, we plan to operate in a hybrid model, with logistics still being defined
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Pumpkin Insurance and preventative care for every pet in your family.
Team workouts
Weekly virtual workouts led by a certified fitness trainer - because the best treat is a healthy life.
Mental health benefits
Financial & Retirement
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Pumpkin colleagues are encouraged and expected to take time away throughout the year, and at minimum 5 consecutive days to unplug and recharge.
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Pumpkin caters in-office lunch on Mondays, and colleagues can expense meals during company events (lunch & learns, celebrations, etc.)
Company-sponsored happy hours
Whether organized or impromptu, we don't limit our interactions to the office!
Onsite office parking
Pet friendly
Pets are the inspiration for all that we do, so we welcome them in the office!
Relocation assistance
Mother's room
Professional Development
Job training & conferences
Lunch and learns
Ever wonder how to actually collect and interpret data? Curious what a day in the life of a veterinarian is like? These are just a few of the topics we've covered in our lunch & learn series.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services

Additional Perks + Benefits

Pumpkin also observes Summer Fridays. All colleagues are encouraged to keep their afternoons free of meetings and get a jump start on the weekend!

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