Strategic Account Management Associate

The Associate of Strategic Account Management is a pivotal role responsible for a wide range of tasks to ensure that each Strategic Account Management team is aligned and delivers results. The Strategic Account Management Associate has responsibility for tracking and communicating daily, weekly, and monthly activities for a cross-functional team of hospital account managers at all levels. This role provides the opportunity to learn about all aspects of the Healthfirst business and is an entrée to larger roles within the Account Management organization. There is an expectation that the incumbent is an individual who is interested in learning and growing within the Account Management organization. This role reports to the Director of Strategic Account Management and is a highly visible position.

• Leading a team of Hospital Specialists in a Matrix environment
• Document and recommend changes to existent processes as part of workflow redesign to align to new Strategic Account Management structure
• Coordinate account activity and workflow, including but not limited to the creation of presentation materials,
• Facilitate team meetings and liaising with internal and external teams
• Conduct research and reporting as needed, including market and network research
• Ensure effective communications amongst cross-functional teams (including scheduling meetings and follow-ups, and managing weekly and/or monthly reports)
• Work closely with numerous departmental partners, including operations, clinical quality, financial analysis, ancillary, population health, sales, and marketing
• Master Health Insurance industry knowledge especially Healthfirst’s operating model by working closely with key individuals from various departments and showing willingness to learn
• Compile meeting minutes and ensure follow-up items and tactics are tracked and completed on a timely basis

Minimum Requirements:

• Bachelor’s degree in healthcare, public health, business, economics, or another related field or relevant experience
• At the minimum, two to five years’ work experience in the healthcare industry
• Strong communication skills (both verbal and written)
• Excellent organizational skills
• Ability to develop relationships and partner with external and internal business stakeholders
• Desire to learn more about the healthcare industry in general and dynamic New York market specifically
• Ability to align and coalesce numerous team members 
• Coordinate/leverage internal resources appropriately to achieve strategic action plan goals
• Ability to identify areas for improvement
• Support various project implementation and complete additional administrative duties as applicable
• Experience with process reengineering documentation
• Strong problem-solving skills
• Proficiency with Microsoft suite of applications

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $81,100 - $117,470

• All Other Locations (within approved locations): $71,600 - $106,505

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.