We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As a Strategic Account Executive, you will be responsible for developing strong personal and collaborative internal and external relationships to manage a book of business (e.g., large and mid-size self-funded employer groups) to achieve customer satisfaction, membership and renewal objectives. This position focuses exclusively on Meritain Health’s pharmacy business, Meritain Pharmacy Solutions.
Key Responsibilities:
- Executes strategic components of the client management team’s business plan for each customer.
- Responsible for overall relationship between Meritain Pharmacy Solutions and our external partners, consultants and clients.
- Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of pharmacy benefits plans, identification of gaps in service levels, and determination of root causes and solution development.
- Offers creative product and service solutions to address client's evolving needs.
- Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Supports the overall annual business plan and account strategy.
- Collaborates with Medical account team members and pharmacy support areas on more complex product or service issues to ensure client’s needs.
- Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including contract and performance guarantees.
- Collaborates with team members new client implementation to manage the integration of client’s and Meritain’s internal organizations, ensuring a smooth installation.
- Performs renewal related tasks on existing customers and participate in open enrollment to assist in trying to gain membership.
- Routinely travel to meet with external partners, clients, and consultants to address needs, enrich relationships and secure renewals through delivery of solutions while on-site.
- Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)
- Coordinates resolution of issues partnering with appropriate team members and matrix partners including communication and documentation.
- Provide support, including on-site presence on opportunities for new products and services.
Required Qualifications
- 5+ years of relevant healthcare industry experience
- 3+ years of client facing / management experience
- Ability to travel 50% +
- Ability to leading open enrollment strategy, including on-site client meetings
- Strong communication skills
- Communication experience with C-suite level individuals
- Monitoring and reporting results of Performance Guarantees
Preferred Qualifications
- Previous Client Management experience with a Health plan carrier
- Previous Client Management experience with a pharmacy benefit manager (PBM)
Education
- Bachelor's degree in business or equivalent work experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,400.00 - $139,240.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years of relevant healthcare industry experience
- 3+ years of client facing / management experience
- Ability to travel 50% +
- Strong communication skills
- Bachelor's degree in business or equivalent work experience
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
