About Shapermint
At Shapermint, we're on a mission to help women feel confident and comfortable in their own bodies. We believe shopping should be an empowering experience, built on trust, personalized recommendations, and products that make customers feel their best.
As we continue expanding our physical retail presence, we're looking for a Store Supervisor who is passionate about sales, customer experience, and hands-on retail leadership.
About the Role
Lead from the sales floor. Drive results. Make every customer interaction count.
We're looking for a sales-driven Store Supervisor who knows how to turn exceptional customer experiences into strong commercial results.
In this role, you'll be one of the store's strongest sellers, leading by example while supporting daily operations, guiding associates, and ensuring every customer experiences the Shapermint brand at its best.
You'll work closely with the Store Lead to execute sales priorities, maintain operational excellence, and create a high-performing, customer-first environment.
This is an opportunity to make a direct impact on a growing retail brand while developing the skills and experience to potentially advance into future Store Lead opportunities.
This is a 100% onsite role based in Valencia or Del Amo, California.
What You'll DoDrive Sales & Commercial Performance
Lead by example, driving personal sales and helping the team achieve daily targets.
Use key retail KPIs to identify opportunities and improve selling performance.
Execute sales priorities that maximize conversion, basket size, and customer engagement.
Deliver an Exceptional Customer Experience
Bring Shapermint's mission to life through personalized, consultative selling.
Build lasting customer relationships through confident product recommendations and exceptional service.
Create a welcoming, inclusive shopping experience that inspires confidence and loyalty.
Lead & Support the Store Team
Lead daily floor execution, ensuring strong customer coverage and team alignment.
Coach through example, reinforcing selling standards and supporting associates in real time.
Take charge of designated shifts when the Store Lead is absent, ensuring seamless execution.
Ensure Operational Excellence
Oversee daily store routines, including opening, closing, inventory, and POS operations.
Maintain high standards in visual merchandising, store presentation, and compliance.
Resolve day-to-day challenges while keeping the team focused on sales and customers.
Location: Valencia or Del Amo, California, USA
Work Model: 100% Onsite
Employment: Through Leap
Proven experience in customer-facing retail sales, with a strong ability to drive results.
Approximately 1–3 years of experience in a Retail Supervisor, Sales Lead, Keyholder, or similar role preferred.
Strong consultative selling skills and a passion for delivering outstanding customer experiences.
Ability to motivate and support others through hands-on leadership and positive example.
Understanding of retail performance metrics and daily sales operations.
Strong communication, problem-solving, and organizational skills.
A proactive, accountable mindset with the ability to prioritize in a fast-paced environment.
Ability to work independently within established guidelines and collaborate effectively with store leadership.
Genuine interest in developing toward broader retail leadership responsibilities.
Availability to work onsite at our Valencia or Del Amo, California store location.
Skills Required
- Proven experience in customer-facing retail sales with the ability to drive results
- Approximately 1–3 years of experience as a Retail Supervisor, Sales Lead, Keyholder, or in a similar role
- Strong consultative selling skills and a passion for delivering outstanding customer experiences
- Ability to motivate and support others through hands-on leadership and positive example
- Understanding of retail performance metrics and daily sales operations
- Strong communication, problem-solving, and organizational skills
- Proactive, accountable mindset with the ability to prioritize in a fast-paced environment
- Ability to work independently within established guidelines and collaborate effectively with store leadership
- Genuine interest in developing toward broader retail leadership responsibilities
- Availability to work onsite at the Valencia or Del Amo, California store location
- Experience in apparel, intimates, shapewear, beauty, or athleisure retail
- Experience with personalized fitting assistance and product recommendations
- Familiarity with POS systems, inventory management, and retail reporting
- Experience with growing retail brands, new store openings, or small-team environments
What We Do
Trafilea is a consumer tech platform business leveraging AI, advanced analytics, proprietary technology, and proven world-class marketing to build and scale category-defining brands in women’s intimates, beauty, and wellness — primarily for the U.S. market. We are a remote data-driven team of ambitious doers, passionate marketers, and tech innovators with the instincts and energy to transform the world as we know it.
