Stone Security is seeking a Support Engineer to provide exceptional technical support and troubleshooting for our advanced security software and hardware systems. This role is responsible for maintaining, integrating, and optimizing security solutions such as Milestone, LenelS2, and DMP, ensuring seamless operation for our customers. The ideal candidate is detail-oriented, technically skilled, and thrives in a fast-paced, customer-centric environment.
As a Support Engineer, you will diagnose and resolve system issues, coordinate service and maintenance calls, and ensure compliance with Federal, State, and local regulations. This position is key in maintaining customer satisfaction, supporting project teams, and delivering high-quality security solutions.
Key Responsibilities
Technical Support & Troubleshooting:
- Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
- Diagnose and resolve system performance issues, ensuring optimal functionality.
- Perform custom systems integrations, detailed system upgrade planning, and system audits.
Service & Maintenance Coordination:
- Schedule and coordinate service and maintenance calls with customers.
- Perform routine and corrective maintenance of installed security and access control systems.
- Ensure all service work complies with applicable Federal, State, and local regulations.
System Installation & Configuration:
- Assist with the installation, configuration, and support of electronic security solutions.
- Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs.
Customer Support & Consultation:
- Provide expert consultation on system performance, maintenance, and upgrades.
- Maintain strong relationships with clients by delivering exceptional customer service.
Additional Responsibilities:
- Support internal teams with troubleshooting, documentation, and knowledge sharing.
- Stay updated on industry trends, emerging technologies, and security best practices.
- Perform any other duties as assigned by Management.
Qualifications:
- 2+ years of experience in security systems support, technical support, or a related IT field.
- Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.
- Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems.
- Ability to read and interpret technical manuals, schematics, and wiring diagrams.
- Excellent customer service and communication skills.
- Strong organizational skills with the ability to manage multiple tasks and prioritize workload.
Preferred:
- Associate’s or Bachelor's degree in IT, Computer Science, Engineering, or a related field.
- Experience with networking concepts, IP-based security systems, and system integrations.
- Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus.
Benefits:
Stone wants to elevate your professional growth! We value investing in developing our team members and advancing your technical capabilities. Stone can provide extensive on-the-job training and covers all fees associated with most professional certifications.
You’ll also receive:
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life and Short-Term Disability
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Employee Referral Bonus
- Tuition Reimbursement
Stone, a BearCom Company, is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.
Skills Required
- 2+ years of experience in security systems support, technical support, or a related IT field.
- Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.
- Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems.
- Ability to read and interpret technical manuals, schematics, and wiring diagrams.
- Excellent customer service and communication skills.
- Strong organizational skills with the ability to manage multiple tasks and prioritize workload.
- Associate's or Bachelor's degree in IT, Computer Science, Engineering, or a related field.
- Experience with networking concepts, IP-based security systems, and system integrations.
- Certifications in security systems (e.g., Milestone, LenelS2, DMP).
What We Do
For more than 35 years, BearCom has designed and delivered high-performance wireless voice and data communication solutions that boost operating efficiency and increase safety for leading airlines, manufacturing and petrochemical plants, distribution centers, hotels and resorts, construction firms, public safety agencies, schools, and more. Every year, our rentals team supports major sporting events, award shows, conventions, and fairs, as well as the largest music festivals in the nation. Whether you need a multi-point wireless network to connect your work teams, a fully integrated two-way radio system to combine voice and data across your facility, a bi-directional amplifier to enable communications between first responders in an emergency, or any other wireless solution to improve staff collaboration, BearCom can help. Our knowledgeable team is ready to meet your challenges with a wide selection of innovative equipment, infrastructure, and solutions that enhance the success of your communications, IoT, and M2M programs. With our proven expertise serving more than 20,000 customers in nearly every commercial and public sector, you can count on BearCom to design and deliver the best solutions for your organization. BearCom is headquartered in the Dallas, Texas area with over 40 locations around the country, employing more than 500 people. BearCom is Motorola Solutions largest value-added reseller (VAR) and has earned the prestigious Service Elite Specialist designation. BearCom can provide your organization with a complete suite of wireless products and services: ● Equipment sales ● Short-term rentals for events ● Long-term leasing ● Equipment management ● Service and repair ● Custom systems design ● Narrowbanding
.png)
