As State Operations Coordinator, you’ll manage day-to-day field operations and project rollouts, ensuring safe, compliant meter installations that meet business goals. You’ll collaborate with State Field Coordinators and stakeholders to drive performance and resolve operational challenges.
YOUR KEY ACCOUNTABILITIES:
- Oversee FSP deployment under the Legacy Meter Replacement Plan; manage quotas and mitigate MIT risks
- Monitor volumes, forecast demand, and align retailer needs with FSP capacity
- Resolve customer and ombudsman escalations promptly
- Track and address UTC/UTA trends in real time
- Lead deployment planning, translating budgets into delivery plans
- Support technician onboarding and ramp-up for target achievement
- Manage safety escalations and WHS reporting
- Identify and mitigate operational risks; pivot resources as needed
- Drive automation initiatives within field operations
- Provide guidance to supervisors and technicians; resolve in-field issues
- Collaborate with retailers and technical teams for timely project completion
- Validate FSP claims for invoicing
- Build strong relationships with internal teams, retailers, and FSPs
As State Operations Coordinator, you’ll manage day-to-day field operations and project rollouts, ensuring safe, compliant meter installations that meet business goals. You’ll collaborate with State Field Coordinators and stakeholders to drive performance and resolve operational challenges.
YOUR KEY ACCOUNTABILITIES:
- Oversee FSP deployment under the Legacy Meter Replacement Plan; manage quotas and mitigate MIT risks
- Monitor volumes, forecast demand, and align retailer needs with FSP capacity
- Resolve customer and ombudsman escalations promptly
- Track and address UTC/UTA trends in real time
- Lead deployment planning, translating budgets into delivery plans
- Support technician onboarding and ramp-up for target achievement
- Manage safety escalations and WHS reporting
- Identify and mitigate operational risks; pivot resources as needed
- Drive automation initiatives within field operations
- Provide guidance to supervisors and technicians; resolve in-field issues
- Collaborate with retailers and technical teams for timely project completion
- Validate FSP claims for invoicing
- Build strong relationships with internal teams, retailers, and FSPs
- Strong computer skills (Word, Excel, Outlook); Power BI expertise highly beneficial
- Skilled in report generation and data analysis
- Highly organised, able to prioritise and meet ambitious goals in a fast-paced environment
- Strong problem-solving, risk management, and attention to detail
- Electrical/industry experience is desirable
- Excellent communication - clear and direct
- Self-motivated, adaptable, and collaborative
- Positive attitude, team-focused, and open to learning
- Methodical approach with influencing and negotiation skills
We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode, we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development, access to industry-leading tools, and a strong commitment to employee well-being, all supported by a competitive salary and benefits package.
Sound exciting? Apply now and be part of a team that's shaping the future of energy. For further information, please contact Alicia on [email protected].
Top Skills
What We Do
The Intellihub Group is an Australian and New Zealand based utility services company that delivers innovative metering, data and behind the meter solutions that maximise digital and new energy services.
We are an experienced and leading provider of multi-utility services across electricity, gas and water networks for residential, commercial & industrial, embedded network and solar metering customers.
We specialise in asset management, installation, financing, and the day-to-day operations of smart meters, managing more than 2.5 million advanced smart meters, with a significant committed deployment pipeline.
The Intellihub Group includes technology provided by leading energy technology company GreenSync, the world’s first digital pool monitoring business Pooled and New Zealand based metering and data provider Influx. It is also deploying electric vehicle chargers and residential batteries in NSW and Victoria.
We are the only independent smart metering provider across ANZ, supplying smart meters to more than 50 energy retailers.
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