Standard Business Order Manager

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Job Title:                                    Standard Business Order Manager

Reports to:                                 Manager, Standard Business Order Management

Location:                                    Richmond, VA

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Position Summary:

The Standard Business Order Manager is responsible for the coordination and execution of daily standard business order management. This role requires an individual who is well-organized and detail-oriented and who can thrive in a fast-paced team environment.  The Standard Business Team works hand-in-hand with our Authorized Distribution Network and Internal KSB teams (Sales, Purchasing, Logistics, Operations) to manage orders to meet fulfillment deadlines while providing industry-leading customer service.

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Key Knowledge, Skills & Abilities

• Customer centric – ability to demonstrate a strong sense of urgency and responsiveness to customers. Exhibit the proper perspective, demeanor, and tolerance level in stressful situations.
• Quality & productivity - produces at a fast rate and with high accuracy. Demonstrates accountability when mistakes occur.
• Professionalism - ability to deal with pressure and conflict positively. Demonstrate self-confidence and positive attitude towards self and others. Demonstrate productive use of time.
• Time management - aptitude for effectively prioritizing tasks to manage multiple projects simultaneously.
• Active learner - able to learn quickly and independently on the job.  Must be a resourceful and proactive problem solver.
• Communication - professional phone, verbal, and written communication skills with both KSB colleagues, customers and suppliers.
• Intuition - identifying and addressing potential problems before they become issues.
• Information recall - understanding the significance of information for past, current and future business and personnel needs.
• Problem Solving - strong analytical skills and systematic approach to challenges while remaining focused on daily responsibilities.
• Intuition - identifying and addressing potential problems before they become issues.
• Information technology – proficient knowledge of Microsoft office is required. Experience with ERP systems is preferred.

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Task & Responsibilities

• Process and Manage Multiple Standard Business Orders at a fast pace.
• Process Orders through the Company ERP System requiring a full understanding of table interrelationships.
• Responsible for entering and processing Pull & Ship and Shop Job Customer Orders.
• Generate and send Order Verifications within 24 hours of receipt of a clean purchase order.
• Stay abreast of company offerings (products and services), Tools and Systems.
• Follow up with customers for order release when necessary.
• Review Orders Management Report and resolve discrepancies.
• Support Standard Business Manager with routine reporting on key performance metrics
• Ability to find and evaluate suitable stocked product for orders either directly off-the-shelf or by creating a shop job to modify a stocked item/s.
• Administer permissions to KSB Pricing Program.
• Departmental filing and records management.
• Other Standard Business responsibilities, as assigned.

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Education & Experience

• High School Diploma Required
• Experience within an Order Processing / Management Role Preferred
• College Degree Valued

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KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.