Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.
BASIC PURPOSE
The Staffing Specialist is responsible for managing the daily fulfillment of client staffing orders, ensuring the timely and compliant placement of qualified healthcare professionals. This role contributes to organizational success by delivering high-quality service, strengthening client relationships, and supporting revenue growth, gross profit, and market share. Responsibilities include coordinating staffing and scheduling, along with performing related administrative tasks to ensure seamless service delivery.
ESSENTIAL FUNCTIONS
- Post job orders in CCH applications and coordinate with the Account Manager to fulfill client staffing needs.
- Screen candidates for qualifications, maintain an up-to-date database of qualified healthcare professionals, schedule and assign staff to shifts, orientations, and visits based on skills, availability, and client needs.
- Manage last-minute staffing changes, replacements, and call-offs effectively to ensure seamless service delivery.
- Ensure all healthcare professionals meet compliance, licensing, and company requirements; partner with Compliance and Onboarding teams to address documentation gaps and reduce time-to-fill.
- Assist with scheduling client orientation and ongoing training for new hires to ensure adherence to company and client policies.
- Build and maintain collaborative relationships with healthcare professionals, clients, and internal team members to foster engagement, retention, and satisfaction.
- Partner with clients to prioritize orders, prepare deliverables, and understand staffing requirements.
- Submit profiles, coordinate interviews, expedite offers, and monitor healthcare professionals’ performance to support revenue, headcount, and fulfillment targets.
- Monitor client demand trends, provide feedback to sourcing teams, and escalate issues to Staffing Managers or Directors as needed.
- Conduct regular check-ins and complete evaluations of healthcare professionals to ensure performance, quality, and client satisfaction.
- Achieve or exceed assigned performance metrics and participate in daily huddles; may cover on-call duties as required, including during Business Continuity Plan activation.
- May be responsible for occasionally visiting local clients and healthcare professionals to meet the needs of the business.
- Perform other duties as assigned.
QUALIFICATIONS
- Minimum one year of related experience in healthcare staffing, recruitment or administration.
- Strong organizational and multitasking skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Effective communication and interpersonal skills to engage diverse clients, healthcare professionals, and internal teams professionally; bilingual (English/Spanish) preferred.
- Proven problem-solving abilities to promptly manage/address staffing challenges, client issues, and operational concerns, including last-minute changes and call-offs.
- Proficient in Microsoft Office Suite; familiarity with staffing software, databases, or automated systems preferred.
- Knowledge of healthcare regulations and compliance standards, with experience partnering with leadership and compliance teams to ensure timely, compliant placements.
- Ability to work independently with minimal supervision while collaborating effectively across teams.
Education: High School diploma or equivalent; some college preferred.
Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.
Benefits
Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability
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Skills Required
- At least one year of related experience in healthcare staffing, recruitment, or administration
- Strong organizational and multitasking skills, including the ability to prioritize and meet deadlines
- Effective communication and interpersonal skills
- Problem-solving ability to manage staffing challenges, client issues, and operational concerns
- Proficiency in Microsoft Office Suite
- Knowledge of healthcare regulations and compliance standards
- Ability to work independently with minimal supervision and collaborate across teams
- High school diploma or equivalent
- Bilingual English and Spanish communication skills
- Familiarity with staffing software, databases, or automated systems
- Some college education
Cross Country Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cross Country Healthcare and has not been reviewed or approved by Cross Country Healthcare.
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Healthcare Strength — The benefits package includes medical, dental, and vision coverage, plus life insurance and short- and long-term disability; travel clinicians can also access dependent coverage and professional liability coverage. Feedback suggests these offerings are broad and valued, with medical benefits specifically highlighted.
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Retirement Support — A 401(k) with company match is part of the stated package for many roles. Feedback suggests the 401(k) match is appreciated and noted among stronger elements of the total rewards.
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Parental & Family Support — Parental leave is called out positively alongside family-oriented supports such as disability coverage and EAP resources. Feedback suggests these elements contribute meaningfully to the overall package.
Cross Country Healthcare Insights
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What We Do
Cross Country Healthcare is a market-leading, tech-enabled workforce solutions and advisory firm serving healthcare organizations. It provides healthcare staffing, permanent placement, workforce management technology, and insight and advisory services, helping clients address complex labor challenges. The company supports clinical and nonclinical workforce needs across healthcare facilities while connecting nurses, physicians, allied professionals, and other talent with career opportunities through flexible staffing models.
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