Staff Technology Program Manager

Responsibilities & Essential Functions

• Follow effective processes to optimize delivery within an agile/SAFe environment. 
• Synchronizes portfolio planning, scoping, and execution processes to deliver associated projects on-time and within budget to committed roadmaps, quality gates, and performance KPIs. 
• Identify project goals, scope, resources, budget, dependencies, risks. 
• Develop communication, change management, risk mitigation, and governance plans. 
• Execute and track projects against set goals, timelines, quality gates, and performance KPIs. 
• Identify, escalate, and resolve conflicts. 
• Implement large, cross-team, multi-year programs and projects. 
• Efficiently and effectively: 
• Sort through many competing priorities 
• Define processes that improve execution precision 
• Drive program execution to success, in a complex and fast paced environment 
• Drive business results by championing a culture of accountability and consistent project management practices 
• Direct, and be accountable for, change management within your program domain 
• Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies. 
• Conducts initiation and project closure activities to formalize and communicate the project acceptance and handover documentation and complete a post-implementation review to identify areas of improvement. 
• Work with development leaders to define, collect, and analyze development team portfolio metrics, with an eye toward continuous improvement. 
• Communicate portfolio scope, roadmap alignment, priorities, and status to governance board and stakeholders. 
• Identify and manage portfolio risks and propose mitigation plans. 
• Maintain awareness of industry trends, business conditions, and internal processes and practices to influence the success of portfolio initiatives. 
• Provide mentoring to project managers on complex projects 
• Coordinate and manage cross-functional dependencies across engineering, product, and business teams to ensure seamless project execution and alignment with strategic goals. 
• Lead post-project retrospectives that maximize learning. Ensure that appropriate improvements are incorporated into future projects 

Required Job Skills & Qualifications

• Bachelor’s degree in Computer Science, Business, or Engineering 
• 10+ years of experience in managing technical programs, projects and priorities. 
• 3 years’ experience leading and mentoring project management resources 
• Understanding of project management tools such as JIRA, Confluence, Microsoft Project, Microsoft Office, Visio, etc. 
• Strong problem-solving skills, technical aptitude, and automotive experience. Ability to think and act creatively and strategically. 
• Exceptionally strong written and verbal communications with a strong aptitude for presenting thoughts and ideas to senior stakeholders. 
• Excellent analysis, problem-solving, conflict management, and time management skills. 
• Strong estimation, scheduling, budget, and resource allocation skills. 
• Excellent interpersonal skills with the ability to negotiate and persuade key decision-makers. 
• Excellent written and verbal communication skills with a strong aptitude for presenting succinctly. 
• Excellent ability to set clear expectations, manage team performance, and build high morale among team members. 
• Some travel may be required. 

Preferred Skills & Qualifications

• Project Management or Agile Certification (PMP, PMI-ACP, SAFe, CSP). 
• Program Management Professional Certification (PgMP). 
• Experience working in an agile software development environment. 
• Experience in collaborating with offshore agile teams. 
• Strong understanding of technology stack and product lifecycle 
• Experience in collaborating across business/product lines and organizational groups. 

HIGHLY VALUED 

• Ability to navigate ambiguity / competing priorities and lead large / complex initiatives 
• Experience leading multiple technical programs, spanning remote cross-functional teams, ensuring KPI metrics are met, and fine-tuning the program as needed 
• Experience in building effective business processes for diverse teams 
• Ability to partner with cross-functional teams in a highly matrixed and global environment 
• Impeccable attention to detail and a relentless focus on execution with the highest degree of quality 
• Ability to work with a variety of people across the organization, including senior leaders, individual contributors and support staff 
• Ability to translate ideas into clear, high impact communications 
• Ability to maintain good judgment in fast-paced, high-stress environments 
• Ability to excel in an ambiguous environment and effectively triage several competing priorities 

Physical Requirements

• Operate Computer Hardware and Other Office Equipment: Constantly

• Repetitive Motion: Frequently

• Position and Move Items: ​​Seldom

• Physical Demands: ​​Up to 15 pounds​ 

• Remain in a Stationary Position: Constantly

• Move About: ​​Occasionally​ 

• Adjust Posture for Movement: Occasionally​ 

• Ascend and Descend: Occasionally​ 

• Observe or Inspect Details: ​​Frequency / Duration​ 

• Communicate Information and Ideas so that Others will Understand: Constantly

• Exposure to Outdoor Weather Conditions: Occasionally

• Detects Auditory Cues: Constantly

• Exposure to Confined Spaces: Constantly

• Operate a Vehicle Safely: Occasionally

• Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Occasionally

*Non-discrimination clause

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

CDK retains the right to change or assign other duties to this position as needed.

Equal Employment Opportunity (EEO)

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. Employment decisions are made without regard to race, color, caste, religion, creed, gender, gender identity or expression, sexual orientation, age, marital status, disability, nationality, ethnic origin, or any other characteristic protected under applicable law.

Non-Discrimination and Reasonable Accommodation

Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed.