Staff Software Engineer

Elation is a cloud-based clinical platform for independent primary care practices. We want doctors spending their time on patients, not paperwork.

We're hiring full-stack engineers for our billing team. 

Billing is a challenging domain. We receive data from insurers and partners who each follow the standards a little differently, but we need to make billing simple for our customers regardless of their payer arrangements and chase down every dollar we can for them across denials. We're using LLMs to take over a lot of work people currently do by hand. You'll design, build, and run these systems yourself.

If that sounds interesting, apply even if you don't check every box below.

• Building systems that balance financial transactions between insurance, patients, and the practice. We’re building complex solutions that maximize reimbursement for practices and get them paid more while removing complexity for them.
• Working with inconsistent data from outside partners and handling the edge cases well
• Shipping AI features that real users depend on, and figuring out how to tell when they're wrong
• Improving a mature codebase while customers are using it every day
• Owning your work in production and working with Support when something breaks
• Collaborating with product and design to identify improvements and make them rapidly

• Ship something to production
• Scope and build a new feature with Product and Design
• Learn our stack and enough of the billing domain to be functional
• Join code reviews and production support
• Engage with customers and learn from their feedback

• You own big features; collaborating with design and product stakeholders all the way through deployment, monitoring, and collecting insights on adoption
• You help set technical direction for your team on problems that you own
• Support teams, product owners, and sales representatives know you as someone who gets production issues resolved quickly and can speak to the solutions natively

You like owning a problem from start to finish. You think about how things will fail before they ship. You can identify when a problem needs a proper fix versus when a simple bandaid will do. You don't need to know healthcare billing already, but you're happy to learn it and to ask the experts a lot of questions. You can explain technical trade-offs to non-engineers. And you already use AI tools in your own work.

Each team has several engineers, an engineering manager, a product manager, and a designer. Engineers make the technical calls and work with Product on scope and priorities.

• 5+ years of professional software development (8+ for Staff, including technical leadership)
• Production experience building and running backend services and APIs
• Comfortable working across the stack and in more than one language
• Experience with alerting/observability/instrumentation for real production solutions
• Clear communicator with technical and non-technical people
• Interest in building with LLMs

• Experience building production features with LLMs or machine learning
• A data-driven mentality
• Python and/or PHP, and MySQL
• TypeScript and React
• Payments, financial, or ledger systems
• Event-driven or distributed systems on AWS
• Observability and DevOps
• US healthcare, especially medical billing or claims

We're committed to building a diverse and inclusive engineering team. Please don't see everything in this post as a 'must have' — if you're excited about this role but don't check every box, we still want to hear from you.

We especially encourage applications from women, people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds. If you have any requirements or accommodations that would help you interview or work comfortably, please let us know.

Our engineering team is fully remote and brings diverse backgrounds and experiences. This role is open to candidates in the US, Canada, and New Zealand.

Salary: $170,000 - $200,000k/yr USD OR $185,000 - $215,000k/yr CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.