Jobs at Elation Health

Build and operate full-stack billing systems for a cloud-based clinical platform. Responsibilities include balancing insurance and patient financial transactions, handling inconsistent partner data, developing reliable LLM-powered features, improving a mature codebase, supporting production issues, and collaborating with product and design. The role owns features from scoping through deployment, monitoring, and customer feedback, while contributing to technical direction and resolving complex billing-domain problems.

Provide hands-on support for complex medical billing and revenue cycle cases, including claims, CPT/ICD-10 coding, payer adjudication, denials, accounts receivable, and collections. Diagnose product, payer, configuration, and workflow issues; resolve escalations; partner with Product and Engineering; maintain billing knowledge resources; improve AI-assisted support guidance; coach support specialists; and monitor case quality and systemic billing trends.

Own strategic relationships, retention, and commercial growth for Elation’s highest-value SaaS customers. Develop account plans, manage executive relationships, lead business reviews, identify expansion opportunities, and coordinate cross-functional responses to customer needs. Track account health, usage, risks, and expansion pipeline while advising healthcare organizations on care delivery and business goals. Partner with Sales, Product, Services, Engineering, and leadership to improve enterprise customer engagement and growth.

Support full-cycle recruiting from job posting through offers, including sourcing, screening, interview coordination, candidate communication, ATS maintenance, and recruiting metrics. Partner with hiring managers and senior recruiters to define candidate profiles, improve candidate experience, evaluate AI recruiting tools, and contribute to HR programs, retention strategies, and team development.

Leads Elation’s product design strategy, organization, and standards for AI-native healthcare technology. Builds and develops a high-performing design team, establishes scalable design systems and research practices, partners with Product and Engineering leadership, and improves product quality, usability, accessibility, and coherence for clinicians and primary care practices.

Lead product design for primary care clinicians across discovery, strategy, and delivery. Develop AI-native experiences grounded in clinical workflows, define interaction patterns and visual language, and partner with Product and Engineering across multiple squads. Own usability and satisfaction metrics, conduct user research, make strategic design decisions, and mentor designers through critiques and team initiatives.

Leads the end-to-end customer support organization, owning service-level performance, case resolution, quality assurance, workforce planning, tooling, and operational scalability. Builds technically skilled support teams, career ladders, training systems, and high-performance culture. Partners with Product and Engineering to turn support insights into roadmap improvements and reduce future case volume. Establishes data-driven processes, dashboards, AI-assisted resolution oversight, and strategic operating models for a growing SaaS healthcare platform.

Lead a team of Support Specialists and Support Engineers, owning hiring, coaching, performance, SLA delivery, case quality, triage, escalations, and support operations. Build dashboards, monitor KPIs, analyze case trends, improve workflows, maintain documentation, and implement automation and AI-assisted support processes. Partner with Product, Engineering, and Customer Operations to convert support insights into product improvements and reduce case volume.

This role involves managing the full-cycle sales process, conducting product demos, building a robust sales pipeline, and collaborating with internal teams to enhance client relationships and support growth efforts.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

Manage simultaneous onboarding projects for physician-owned primary care practices using Elation's cloud clinical platform. Build relationships with customers and Sales, coordinate cross-functional teams, set milestones, use data to drive scalable engagement, and ensure successful platform adoption. Participate in occasional on-call weekend support and identify process improvements to improve customer outcomes.

Serve as a technical, customer-facing support engineer who diagnoses root causes, configures and improves AI-driven workflows, builds lightweight automations and scripts (SQL/Python/JS), synthesizes patterns for Product and Engineering, mentors teammates, and drives measurable reductions in case volume and improvements in customer experience.

Own and grow a portfolio of mid-market and enterprise healthcare customers as a strategic advisor. Drive account planning, executive engagement, renewals, expansion, product adoption, and risk mitigation. Lead EBRs, deliver ROI narratives, execute upsell/cross-sell opportunities, and coordinate cross-functional teams to ensure customer success and retention.

Serve as the revenue cycle management (RCM) subject-matter expert in the sales process: lead RCM-focused demos, conduct discovery with billing teams, map workflows to Elation's AI billing and practice management solutions, support existing customers, and partner with Sales, Customer Success, and Product to identify product opportunities and enablement needs.

The Technical Solutions Engineer at Elation enhances customer experience by technical mentoring, integration support, and leveraging AI for efficiency in healthcare services.