Jobs at Elation Health

Lead product design for primary care clinicians across discovery, strategy, and delivery. Develop AI-native experiences grounded in clinical workflows, define interaction patterns and visual language, and partner with Product and Engineering across multiple squads. Own usability and satisfaction metrics, conduct user research, make strategic design decisions, and mentor designers through critiques and team initiatives.

Lead and coach a team of 3–5 engineers while contributing hands-on to system design, code reviews, development, deployment, and maintenance. Partner with Product and UX to deliver end-to-end features, including AI-powered capabilities. Shape technical direction, improve engineering practices, communicate complex problems clearly, and measure product value for physicians and patients.

Leads the end-to-end customer support organization, owning service levels, case resolution, quality, workforce planning, tooling, analytics, and operational scalability. Builds technically skilled teams, career paths, training, and high-performance culture. Partners with Product and Engineering to convert support insights into roadmap improvements and reduce recurring issues. Establishes AI-assisted support quality controls, dashboards, workflows, and feedback loops that improve customer satisfaction, efficiency, and product excellence.

Leads the end-to-end customer support organization, owning service-level performance, case resolution, quality assurance, workforce planning, tooling, and operational scalability. Builds technically skilled support teams, career ladders, training systems, and high-performance culture. Partners with Product and Engineering to turn support insights into roadmap improvements and reduce future case volume. Establishes data-driven processes, dashboards, AI-assisted resolution oversight, and strategic operating models for a growing SaaS healthcare platform.

Lead a team of Support Specialists and Support Engineers, owning hiring, coaching, performance, SLA delivery, case quality, triage, escalations, and support operations. Build dashboards, monitor KPIs, analyze case trends, improve workflows, maintain documentation, and implement automation and AI-assisted support processes. Partner with Product, Engineering, and Customer Operations to convert support insights into product improvements and reduce case volume.

This role involves managing the full-cycle sales process, conducting product demos, building a robust sales pipeline, and collaborating with internal teams to enhance client relationships and support growth efforts.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

The Customer Experience Specialist will enhance physician and patient experiences by leveraging AI-driven solutions, synthesizing insights, and improving customer trust through effective communication and problem-solving.

Manage simultaneous onboarding projects for physician-owned primary care practices using Elation's cloud clinical platform. Build relationships with customers and Sales, coordinate cross-functional teams, set milestones, use data to drive scalable engagement, and ensure successful platform adoption. Participate in occasional on-call weekend support and identify process improvements to improve customer outcomes.

Serve as a technical, customer-facing support engineer who diagnoses root causes, configures and improves AI-driven workflows, builds lightweight automations and scripts (SQL/Python/JS), synthesizes patterns for Product and Engineering, mentors teammates, and drives measurable reductions in case volume and improvements in customer experience.

Lead the product work connecting vendor and compliance ecosystems to Engineering: translate vendor specs and regulatory requirements into engineering-ready user stories, maintain documentation and runbooks, manage vendor/compliance relationships, monitor product health, run integrations/projects, partner with Design and Engineering, validate with customers, and use AI tools to accelerate documentation and communication.

Manage end-to-end accounts receivable and collections including aging analysis, customer outreach, payment plans, and dispute resolution. Maintain Salesforce data, prepare manual invoices, apply contract terms to billing, support month-end close, and collaborate with Customer Success and Support.

Serve as a senior accountant owning month-end close for cash, AP, accruals and prepaids, drive automation of close workflows using NetSuite and AI agents, partner with FP&A and cross-functional teams, coordinate audits and tax compliance, and maintain internal controls to support accurate, timely financial reporting.

Lead and scale the company operating model, drive annual planning and monthly/quarterly forecasts, prepare board reporting, partner with accounting and senior leaders on financial models, and perform ad-hoc financial analysis to inform strategic decisions.

Own and grow a portfolio of mid-market and enterprise healthcare customers as a strategic advisor. Drive account planning, executive engagement, renewals, expansion, product adoption, and risk mitigation. Lead EBRs, deliver ROI narratives, execute upsell/cross-sell opportunities, and coordinate cross-functional teams to ensure customer success and retention.

Lead architecture, engineering, and evolution of Elation's design system; rearchitect for AI-agent-first composition; define component patterns, visual language, and developer experience; research clinician workflows; collaborate with design and engineering to enable AI-native UI and tooling.

Serve as the revenue cycle management (RCM) subject-matter expert in the sales process: lead RCM-focused demos, conduct discovery with billing teams, map workflows to Elation's AI billing and practice management solutions, support existing customers, and partner with Sales, Customer Success, and Product to identify product opportunities and enablement needs.

The Technical Solutions Engineer at Elation enhances customer experience by technical mentoring, integration support, and leveraging AI for efficiency in healthcare services.