Elation Health
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Customer Support Associate responsible for triaging and resolving customer cases related to Elation EHR, Billing, and Patient Passport applications via email, chat, phone, and screen share. Collaborates with support team and assists in escalation of complex cases. Requires excellent communication, problem-solving, and time management skills. Bachelor's degree or equivalent experience required.
As the Principal, Client Solutions at Elation Health, you will work with innovative clients to enhance their performance. Responsibilities include client success strategy, strategic planning, relationship management, cross-functional representation, reporting, strategic framework development, account expansion. Qualifications include 7+ years of experience in Consulting / Customer Success / Client Solutions / Account Management, 3+ years in Healthcare, successful track record in sales, strong communication skills, and ability to build rapport quickly.
Seeking an Account Executive to drive acquisition efforts to independent physician practices, responsible for full-cycle sales process management, virtual product demonstrations, sales pipeline development, relationship building, collaboration with internal teams, Salesforce documentation, continuous learning, and being a cultural ambassador.
Seeking a mission-driven Engagement Advisor to work with physician-owned primary care practices, managing onboarding projects, building relationships with customers, and driving sales growth. Responsible for collaborating with multiple teams to ensure customer success and satisfaction. Remote-based position with a focus on problem-solving and effective customer interaction.
The Elation Billing Specialist will be responsible for onboarding primary care practices onto Elation's platforms, managing billing-related tasks, collaborating with internal teams, and ensuring a seamless transition for customers. The role requires strong project management skills, customer relationship management, and attention to detail.
Seeking a mission-driven Customer Growth Manager to work with physician-owned primary care practices, demonstrating deep understanding of a cloud-based clinical platform. Responsibilities include pipeline development, Salesforce documentation, virtual product demonstrations, relationship building, collaboration with internal teams, problem solving, continuous learning, and cultural representation.
Lead the Technical Implementation Managers and Elation Billing Specialists within the SMB Onboarding team at Elation Health. Improve onboarding processes, partner with sales teams, provide operational analysis, and create launch plans for successful implementations. Requires 5+ years of implementation experience and 3+ years of managerial experience.