- Our mission is to deliver a resilient, internet-scale microservice platform supporting high-velocity development, real-time analytics, and intelligent automation. The team architects and powers the critical backend services at the core of our opportunity management and forecasting ecosystem. We collaborate closely with cross-functional leaders to drive innovation, enable data-driven decisions, and leverage cutting-edge AI/ML to ensure global customer impact.
- As Outreach invests in AI-native product experiences, this team owns both the backend platform and the clean, well-modeled, high-quality data foundations those experiences depend on. This role is central to that shift.
- We are seeking a Staff Software Engineer who thrives on tackling complex technical and architectural challenges at scale. You will bring deep expertise in scalable, distributed systems design, lead high-performing teams through ambiguity, and accelerate product innovation in data-driven and AI-rich environments. You will steer system evolution, guarantee performance under high load, and mentor peers while shaping delivery and technical direction.
- Equally important, you will raise the team’s data- and AI-engineering maturity — designing the pipelines, data models, and ML/GenAI integrations that power our next generation of intelligent features.
Your Daily Adventures Will Include:
- Leading the architecture, design, and delivery of distributed cloud-native applications capable of high concurrency and demanding real-time data needs.
- Designing and building production-grade data pipelines and ETL/ELT workflows — modeling data for both transactional (OLTP) and analytical (OLAP) use, and orchestrating them with modern workflow tooling.
- Integrating ML and GenAI capabilities into product features — from model serving and evaluation to LLM-powered enrichment, retrieval (RAG), and intelligent automation within our services.
- Championing data quality and correctness — building validation, observability, and testing into every step of the pipeline so downstream analytics and AI features can be trusted.
- Collaborating with data science, product, and engineering partners to ship intelligent, complex product features.
- Setting and promoting engineering standards for code quality, security, and operational excellence; nurturing automation and continuous improvement.
- Diagnosing and eliminating performance bottlenecks and proactively addressing reliability risks.
- Mentoring, reviewing code/architectures, and fostering a culture of rapid learning.
- Decomposing legacy systems into SOA/microservices, resolving tech debt, and evolving the architecture for scale.
- Taking end-to-end ownership of major initiatives from planning through impact.
- Data modeling & storage: schema design, query optimization, and knowing when to reach for RDBMS, NoSQL, OLAP, or OLTP stores.
- Modern data stack: Spark / Delta Lake, Databricks or Snowflake, dbt for transformation, and Airflow (or similar) for orchestration.
- AI/ML in production: deploying and monitoring models, feature pipelines, and — increasingly — GenAI/LLM application patterns (embeddings, vector search, RAG, prompt/context engineering, evaluation).
- Analytics enablement: building the data models, frameworks, and artifacts that make trustworthy analytics and dashboards easy for others to build on.
This role blends strong backend engineering with hands-on data and AI capability. You will be expected to grow the team’s fluency in these areas, so we look for depth (or a clear trajectory) across:
Our Vision of You:
- Required Qualifications
- Demonstrated excellence designing and operating large-scale distributed systems with cloud service-oriented architecture.
- Proven leadership in fast-paced environments, setting standards, and inspiring technical teams to exceed delivery goals.
- Mastery in backend programming (Go required; Python strongly valued for data/AI work; Java/Ruby a plus) and hands-on with distributed data platforms (Kafka, RabbitMQ, NoSQL).
- Hands-on data engineering: building and operating data pipelines/ETL, data modeling and schema design, and a rigorous focus on data quality and correctness.
- Experience building APIs and analytics/data infrastructure, and deploying ML algorithms in production.
- Excellent communication and cross-team collaboration skills.
- Commitment to security, compliance, and robust, scalable design.
- Growth mindset — always learning, always elevating the technical bar for the team.
- Experience with the modern data stack: Spark/Delta Lake, Databricks or Snowflake, dbt, and Airflow.
- Hands-on GenAI/LLM application experience: RAG, vector databases, embeddings, prompt/context engineering, and model/output evaluation.
- MLOps exposure: feature stores, model serving, and monitoring in production.
- Experience shaping data as a product — dashboards, semantic/metrics layers, and analytics enablement for other teams.
Not required on day one, but a meaningful differentiator — and where we most want this hire to help the team grow.
Skills Required
- Designing and operating large-scale distributed systems with cloud service-oriented architecture
- Proven leadership in fast-paced environments and technical team mentorship
- Go (backend programming) - required
- Python (backend/data/AI work) - strongly valued
- Java or Ruby experience - a plus
- Hands-on experience with distributed data platforms (Kafka, RabbitMQ, NoSQL)
- Hands-on data engineering: building/operating ETL/ELT pipelines, data modeling, schema design, and data quality practices
- Experience building APIs, analytics/data infrastructure, and deploying ML algorithms in production
- Excellent communication and cross-team collaboration
- Commitment to security, compliance, and scalable design
- Growth mindset and continuous learning
- Experience with modern data stack: Spark/Delta Lake, Databricks or Snowflake, dbt, Airflow
- Hands-on GenAI/LLM application experience: RAG, vector DBs, embeddings, prompt engineering
- MLOps exposure: feature stores, model serving, model monitoring in production
- Experience shaping data as a product (dashboards, semantic/metrics layers, analytics enablement)
Outreach Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Outreach and has not been reviewed or approved by Outreach.
-
Parental & Family Support — Parental leave is described as unusually generous, including extended leave and distinctive transition support such as a paid night nurse option and food delivery. Family-oriented benefits are repeatedly positioned as a standout part of the overall package.
-
Healthcare Strength — Medical, dental, and vision coverage is described as comprehensive, with the employer covering a majority of premiums in many cases. Mental health support and an EAP for confidential counseling are also included as part of the health offering.
-
Equity Value & Accessibility — Equity (stock options/RSUs) is commonly included as part of total compensation and is framed as a meaningful component of rewards. For some roles, equity is viewed as a notable source of upside that complements cash compensation.
Outreach Insights
What We Do
Outreach is the number one sales engagement platform. Using advanced machine learning and AI to automate and prioritize customer touchpoints, Outreach dramatically increases sales reps' effectiveness and ability to drive smarter, more insightful engagement with their customers. We're on a mission to make every customer-facing rep wildly productive.
Why Work With Us
We balance explosive growth with unwavering values. We believe in agility, but we don't compromise on high standards or delivering the best quality. Everyone truly wants to do the right thing. At Outreach, you are not only permitted to own your business, but expected to. If you're excited by ownership, you'll fit right in. You will never be bored.
Gallery



.png)





