Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Genesys Digital & AI group plays a pivotal role in providing the innovations that enable global brands (over 7,500 organizations in 100+ countries) to orchestrate customer experiences across all communication and engagement channels. User experience is core to everything we do. As a senior frontend engineer in our customer-oriented group, you will design and build UIs and visualisations in an intuitive, relatable manner, helping Genesys customers solve their real-world, complex customer experience problems. You will work alongside accomplished engineers, researchers, designers, and product managers who will help take your impact to the next level. We are a highly collaborative group who take immense pride in our work and in learning from each other.
What You Will Do:
- Design and develop robust, testable software to implement key insights and analytics features in a full-stack/stream-aligned team.
- Collaborate with User Experience Design, Product Management and Backend Engineering colleagues to ensure the best possible customer experience for users of our products.
- Apply a testing-first mindset to ensure reliability and scalability of our applications.
- Work with Genesys Cloud REST APIs.
- Collaborate closely with team members across roles to share knowledge, solve complex challenges, and innovate continuously.
- Learn about and implement emerging technologies.
- Mentor junior team members and set technical direction for all things UI.
What We're Looking For:
- Ideally, a bachelor’s degree in computer science or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers.
- Curiosity and enthusiasm for continuous learning.
- Experience with Typescript or modern ECMAScript.
- Strong experience with a modern web application framework, e.g. Angular, React, Vue.
- Experience utilising browser JS APIs (e.g. DOM, postMessage, localStorage, etc.).
- Knowledge of cloud concepts and system architecture.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills.
- Experience delivering UX-driven designs.
- 6+ years in software development
- Demonstrated awareness of modern AI technologies and their implications (safety, privacy, reliability), with role-appropriate skills developed through internal training and applied practice
Desirable Experience or an Interest in Learning:
- Implementation of accessibility standards and testing techniques.
- Automated UI testing with Playwright, Jest, Selenium, etc.
- Building UIs with web components.
- Continuous integration/delivery practices.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
