Staff Software Developer, GenAI Chatbots

Posted 3 Hours Ago
Be an Early Applicant
Toronto, ON
7+ Years Experience
Fintech • Cryptocurrency
Robinhood's mission is to democratize finance for all.
The Role
As a Staff Software Engineer, you will design and implement generative AI solutions for customer care, collaborating with AI/ML teams to create scalable chatbot solutions, mentoring other engineers, and ensuring quality compliance in your innovations.
Summary Generated by Built In
Join a leading fintech company that’s democratizing finance for all.

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority...

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

As a Staff Software Engineer in Customer Care group, you’ll play a pivotal role in shaping the future of our customer experience through cutting-edge generative AI technologies. You’ll partner closely with our AI/ML teams and other product teams to create AI-powered chatbot solutions that transform how we support our customers. Your contributions will be crucial in empowering us to build robust, high-quality solutions that deliver exceptional customer experience at scale.

You will have the opportunity to be at the forefront of AI innovation at Robinhood. Your work will directly influence the way millions of people interact with our platform, ensuring they have access to timely, accurate, and empathetic support. If you are passionate about generative AI, eager to solve complex problems, and excited by the prospect of leading key initiatives within a fast-paced and evolving company, this role is perfect for you.

What You’ll Do

  • Design, Develop, and Deploy: Architect, build, and maintain scalable generative AI solutions that enhance our customer care experience, leveraging the latest advancements in LLMs, natural language processing and machine learning.
  • Collaborate Across Teams: Work alongside the AI team, machine learning platform, product managers, and CX teams to ensure our solutions are integrated seamlessly and align with company goals. You will have direct interaction with senior leadership, allowing you to influence the company’s AI technical strategy at the highest levels.
  • Innovate and Experiment: Lead and contribute to the ideation and prototyping of new features, experimenting with AI models to continuously improve the accuracy, responsiveness, and reliability of our chatbots.
  • Mentor and Lead: Provide technical leadership and mentorship to other engineers, fostering a culture of innovation and continuous learning within the team.
  • Ensure Quality and Compliance: Implement rigorous testing, monitoring, and security protocols to ensure our AI solutions are robust, scalable, and compliant with industry standards.

What You’ll Bring

  • Technical Expertise: Extensive experience (8+ years) in software engineering with a strong focus on chatbot development, generative models, AI/ML and natural language processing.
  • Cross-functional Collaboration: Proven track record of working effectively across diverse teams and disciplines, with strong communication skills that facilitate seamless integration of AI technologies into broader projects.
  • Leadership: Demonstrated experience in leading engineering projects and mentoring junior engineers, with a passion for fostering a collaborative and innovative team environment.
  • Problem-Solving Skills: Strong analytical and problem-solving abilities, with a track record of tackling complex technical challenges in a fast-paced environment.
  • Industry Knowledge: A strong understanding of AI chatbots in customer care is highly valued, and familiarity with the financial services industry is an added advantage.
  • Passion for Innovation: A deep interest in the latest AI technologies and a drive to push the boundaries of what’s possible in the customer care domain.

Our team is committed to providing an inclusive and welcoming interview experience for all candidates. If you require a specific accommodation during the application or interview process due to a physical or mental condition, please complete this Applicant Accommodation Form to notify our team. The form should only be completed if you need a specific accommodation.


We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on September 19, 2024.

Please see the independent bias audit report covering our use of Covey here.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan.

Toronto, ON

$170,000$200,000 CAD

Click here to learn more about available Benefits, which vary by region and Robinhood entity.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.

Top Skills

AI
Chatbot Development
Machine Learning
Natural Language Processing
Software Engineering
The Company
HQ: Menlo Park, CA
3,464 Employees
Hybrid Workplace
Year Founded: 2013

What We Do

Robinhood was founded on a simple idea—that our financial markets should be accessible to all. In an industry where barriers have prevailed for too long, this hasn’t always been easy. We’re leveling the playing field by making trading more intuitive, more affordable, and more inclusive to ensure that everyone, regardless of wealth or industry knowledge, feels empowered to participate in the financial system.

Full Disclosures: rbnhd.co/social_media_disclosures

Why Work With Us

Robinhood looks to hire employees who embody a high-growth mindset, set ambitious goals, make decisions independently, and who show up as accountable. The work moves fast, and resilience is key. Maintaining grit, perseverance, and self-motivation are critical to an employee's success at Robinhood, but so is staying humble and sharing credit.

Gallery

Gallery

Jobs at Similar Companies

MassMutual India Logo MassMutual India

Scrum Master

Big Data • Fintech • Information Technology • Insurance • Financial Services
Hyderabad, Telangana, IND

MyBambu Logo MyBambu

Virtual Bank Operations Specialist

Fintech • Mobile • Other • Payments • Social Impact • Financial Services • App development
Remote
Memphis, TN, USA
120 Employees

TBD Logo TBD

Staff Engineer

Blockchain • Fintech • Financial Services • Cryptocurrency
Remote
Hybrid
New York, NY, USA
190 Employees
240K-359K Annually

Similar Companies Hiring

MyBambu Thumbnail
Social Impact • Payments • Other • Mobile • Fintech • Financial Services • App development
West Palm Beach, Florida
120 Employees
TBD Thumbnail
Fintech • Financial Services • Cryptocurrency • Blockchain
New York, NY
190 Employees
MassMutual India Thumbnail
Insurance • Information Technology • Fintech • Financial Services • Big Data
Hyderabad, Telangana

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account