At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
Job Overview
We’re looking for an early career Staff Site Reliability Administrator (SRA) with a strong interest or background in databases to join our growing team. In this Tier 2 role, you’ll provide day‑to‑day operational support for database platforms, with experience with either Oracle or MS SQL experience. You’ll work alongside experienced teams while handling tasks such as user access, job monitoring, backups, and standard change activities, escalating more complex issues as needed. This is a great opportunity for someone who enjoys learning, follows documented processes, and brings a customer‑focused mindset to keeping systems stable and reliable.
Responsibilities – Staff Site Reliability Administrator
- Incident Management
Following agreed procedures, identifies, registers and categorizes incidents. Gathers information to enable incident resolution and promptly resolves incidents within established service level agreements (SLAs). Escalates complex issues as appropriate. Maintains records and advises relevant persons of actions taken.
- Problem Management
Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
- Automation
Develops scripts and automation tools to streamline repetitive tasks (e.g., patching, monitoring, reporting). Maintains documentation for automated processes and workflows.
- System Software
Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks and minimizes service disruption.
- Change Control
Administers, tracks, logs, reports on change requests, using appropriate tools, techniques and processes. Provides assistance to implement standard low-risk changes, in accordance with defined change control procedures. Provides documentation of incident resolutions, maintenance procedures and automation scripts. Contributes to knowledge transfer.
- Service Level Management
Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements (SLAs) are not breached without the stakeholders being given the opportunity of planning for deterioration in service.
- Information Security
Assists with implementing and monitoring security policies and protocols across different systems. Contributes to identifying and addressing potential risks in security governance and compliance.
Education / Experience / Certifications
Education
Requires a bachelor’s degree in IT, business, computer science, engineering management or other related field or equivalent experience.
Experience
Typically two or more years of experience in the development, implementation and maintenance of IT systems. Experience Windows/Linux servers, virtualization, and networking fundamentals. Experience with MS SQL or Oracle databases.
Certifications, Licenses and Training
ITIL Foundation and Microsoft Certification preferred.
Minimum Competencies
Functional Competencies
- Intermediate knowledge and experience working with operating systems
- Intermediate knowledge and experience working with network, platform or database systems
- Intermediate knowledge of work management tools
- Intermediate knowledge of ITIL or other service operations framework
- Intermediate patch management tools
General Competencies
Proficiency by level: Intermediate proficiency
- Problem-solving skills
- Analytical thinking skills
- Accuracy skills
- Risk management skills
- Oral and written communication skills
- Collaboration skills
- Organization and prioritization skills
- Time management skills
Physical, Schedule/Attendance, and Cognitive Demands
Cognitive Requirements
- Ability to adhere to response times, deadlines, and time-sensitive tasks
- Ability to communicate and problem solve under stress
- Ability to respond and adapt to frequent change
- Ability to collaborate effectively with peers, managers, and stakeholders
- Ability to process new information and apply it consistently
- Ability to accept feedback and demonstrate self-awareness
Schedule/Attendance Requirements
- Ability to adhere to established schedules and attendance standards
- Ability to work variable hours and long hours as needed
- Ability to support shift schedules
- Ability to support after-hours on-call with 15-minute response times
- Ability to report to work during severe inclement weather
- Ability to drive into the office within a two-hour drive time if needed
Physical Capabilities
- Valid driver’s license required
- Occasional travel and overnight travel may be required
- Regular computer use throughout the work shift
Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.
Join us today and power your potential!
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting [email protected] or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.
To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.
What We Do
For more than 125 years, we’ve been powering our community and helping connect Oregonians to what matters most to them. Today, we’re focused on delivering energy that is safe, clean, reliable, affordable and secure. Our world and our industry are faced with new and exciting challenges driven by evolving technology, changing customer expectations and a shared desire for a cleaner energy future. Every day, we take new steps that get us closer to the energy transformation we want to see in Oregon. Why does this mission matter so much to the people who work at PGE? Because we live here, too.
