Zoox is looking for a Staff ServiceNow Platform Engineer to own the long-term vision and strategic direction for our ServiceNow platform, while also staying hands-on enough to build, prototype, and directly evaluate the technical work delivered by others. Day-to-day operational support and steady-state ticket/config work will be delivered by a managed services partner, but this person is expected to roll up their sleeves on high-value, high-visibility, or novel work — new module rollouts, architecture proofs-of-concept, complex integrations — rather than hand everything to the vendor.
This role requires someone who has deep ServiceNow development experience and has grown into a strategic, vendor-facing leader — someone equally comfortable setting a multi-year platform vision with executive stakeholders, writing/reviewing flows and scripts themselves when it matters, and holding a managed services vendor and contractor team accountable to SLAs and outcomes.
In this role, you will:
- Own and evangelize the strategic vision and multi-year roadmap for the ServiceNow platform across Zoox, aligning platform investment with business priorities
- Perform hands-on development, configuration, and architecture work directly on ServiceNow for strategic initiatives, complex integrations, and situations where speed, quality, or sensitivity call for it rather than delegating to the vendor or contractors
- Serve as the primary business and technical owner directing a managed services vendor's day-to-day operations, holding them accountable to SLAs, quality, and roadmap commitments
- Manage and mentor two ServiceNow contractors (one Staff, one mid-level), assigning priorities, reviewing/co-developing their work, and ensuring it aligns with platform strategy and standards
- Own vendor lifecycle and platform governance: RFP/selection support, contract and SOW review input, onboarding, performance reviews, and architecture/release standards for both internal and vendor-delivered work
Qualifications:
- 10+ years of experience working with ServiceNow, including 5+ years in a technical architecture/design capacity, with continued active hands-on development skills (flow designer, scripting, integrations, app development)
- Deep, current working knowledge of ServiceNow architecture across ITSM, ITOM, ITAM, IntegrationHub, and platform/app development — able to design and build solutions personally, not just review others' work
- Proven experience directing or governing a managed services provider or SI partner for a platform of similar scale and complexity
- Strong vendor management skills: SOW/SLA definition, performance reviews, escalation management, and commercial acumen
- Track record of building and presenting platform roadmaps and vision to executive or senior leadership audiences
Bonus Qualifications:
- Experience managing contractors or vendor teams: setting priorities, reviewing quality, and holding delivery accountable, while still being able to jump in and build when needed
- Excellent stakeholder management and communication skills across technical and non-technical audiences
- Certifications required: Certified System Administrator (CSA); Certified Application Developer (CAD)
- Certifications strongly preferred: Certified Technical Architect (CTA)
- Certified Implementation Specialist (ITSM, HAM, or Discovery)
Skills Required
- 10+ years of experience working with ServiceNow
- 5+ years in a technical architecture/design capacity
- Hands-on development skills (Flow Designer, scripting, integrations, app development)
- Deep working knowledge of ServiceNow across ITSM, ITOM, ITAM, IntegrationHub, and platform/app development
- Proven experience directing or governing a managed services provider or SI partner for a platform of similar scale
- Strong vendor management skills (SOW/SLA definition, performance reviews, escalation management, commercial acumen)
- Track record building and presenting platform roadmaps and vision to executive or senior leadership audiences
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Experience managing contractors or vendor teams (setting priorities, reviewing quality, holding delivery accountable)
- Excellent stakeholder management and communication skills across technical and non-technical audiences
- Certified Technical Architect (CTA)
- Certified Implementation Specialist (ITSM, HAM, or Discovery)
Zoox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoox and has not been reviewed or approved by Zoox.
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Healthcare Strength — Healthcare is extensive, with broad medical and vision options, company‑paid disability coverage, and multiple mental‑health resources. Feedback suggests coverage breadth and auxiliary programs support a wide range of needs.
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Parental & Family Support — Family supports include paid parental leave, additional pregnancy disability time, fertility coverage, and adoption/surrogacy assistance. Backup care and family‑oriented programs further reinforce support across life stages.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks are robust, including free daily meals, fitness subsidies, commuter support, and on‑site amenities. Feedback suggests these lifestyle benefits enhance convenience and workplace experience, especially for office‑based roles.
Zoox Insights
What We Do
Zoox is an autonomous mobility company that was founded to provide a safer, cleaner, and more enjoyable future on the road. To achieve that goal, the company has spent the past 10 years creating a purpose-built robotaxi that gives the world a better way to ride.
Why Work With Us
At Zoox, we are working to solve one of the greatest technological challenges of our generation. From the beginning, we have been focused on our goal of reimagining transportation from the ground up. We are a mission-driven community of innovators working together to create a safer, cleaner, and more enjoyable future on the road.
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