Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
About Digital Technology:
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.
We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.
The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.
ServiceNow's Global Incident Response (GIR) team is responsible for SOC and DFIR services across our global production, datacenter, corporate, application, and cloud environments. We are actively growing our cybersecurity crisis response function, Incident Command.
Responsibilities:
As an Incident Commander, you will lead incident strategy and communication, driving rapid response, investigation, and mitigation of ServiceNow's most severe security events impacting the company and our customers.
You will serve as a primary point of contact throughout the incident response lifecycle for diverse teams across the planet. During crises you will produce clear status reports and orchestrate bridges to keep all stakeholders actively involved. This role requires interacting directly with executives and other business leaders, equipping them with critical information required for swift decision-making.
High severity incidents often involve ambiguity and need creative approaches and solutions to manage unprecedented problems. Flexibility, fast movement, and the ability to reduce complex situations to individual components to allow action are critical.
When not handling active crises, you will continuously improve GIR and Command documentation, processes, and supporting infrastructure to maintain Command readiness. You will be instrumental in designing and executing tabletop exercises to ensure all stakeholders understand and can execute their roles and responsibilities during a crisis.
Qualifications
Qualifications

• MUST HAVE: 8-10+ years of experience in cybersecurity incident response.
• MIST HAVE: Experience in technical SOC/DFIR discipline in addition to crisis response.
• MUST HAVE: Demonstrated experience leading a large organization through well-known crises such as Log4Shell, Solarigate, or WannaCry.
• MUST HAVE: Must work well under sometimes stressful conditions, maintaining a collaborative and purpose-driven approach.
• Ability to communicate and collaborate with diverse teams across a wide scope of disciplines.
• Areas that will give the successful candidate an edge:
• Familiarity with cybersecurity frameworks (e.g., MITRE ATT&CK).
• Knowledge across multiple security domains (e.g., corporate, cloud, application, datacenter).
• Familiarity with the ServiceNow platform.

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Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
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