The Role
Manages employee performance, coaching, engagement, retention, attendance, compliance, and grievance resolution for offshore teams. Acts as a liaison between employees, clients, and internal stakeholders by monitoring KPIs, resolving operational issues, delivering performance reports, and aligning staff with client expectations. The role emphasizes employee well-being, accountability, service quality, and operational consistency.
Summary Generated by Built In
Title: Staff Relations Specialist
Work Set-up: Hybrid
Schedule: 3:00 pm to 12:00 am
Salary: 40,000 to 50,000
About the Company
Boomering is a fast-growing offshore staffing company partnering with international clients to build high-performing remote teams. With a strong focus on both client success and employee experience, Boomering ensures that offshore teams are not only productive but also engaged, supported, and aligned with global standards.
The organisation fosters a collaborative, high-performance culture where people are empowered to grow while delivering exceptional service outcomes for clients across multiple industries.
Role Overview
The People Success Specialist/Manager is responsible for driving both team performance and employee experience across assigned offshore teams. This role serves as the bridge between client expectations and staff well-being, ensuring that employees are engaged, supported, and consistently delivering against KPIs.
This position combines performance management, employee engagement, operational oversight, and stakeholder alignment, making it critical to maintaining high retention, strong team morale, and excellent service delivery.
Key Responsibilities
1. Performance Management & Coaching
• Monitor team performance, ensuring alignment with client KPIs and service expectations
• Conduct regular 1-on-1 coaching sessions to drive performance improvement and accountability
• Provide real-time support and feedback to address skill gaps and challenges
• Identify training and development opportunities to support employee growth
2. Employee Engagement & Retention
• Design and implement engagement initiatives aligned with Boomering culture
• Proactively identify at-risk employees and implement retention strategies
• Drive employee satisfaction and improve eNPS through feedback and action plans
• Foster a positive, transparent, and high-performing team environment
3. Operational Oversight & Compliance
• Ensure attendance, punctuality, and adherence to shift schedules (target: 98%+)
• Maintain alignment with client workflows and Boomering operational standards
• Uphold company policies, professional conduct, and local labor compliance
• Address operational challenges such as connectivity or workflow disruptions
4. Issue Resolution & Employee Support
• Act as the primary point of contact for employee concerns and grievances
• Mediate conflicts with professionalism, empathy, and fairness
• Identify and resolve operational friction points impacting productivity or morale
• Escalate critical issues when necessary and ensure timely resolution
5. Client & Stakeholder Alignment
• Collaborate with Client Relationship Partners to provide performance updates and insights
• Deliver data-driven reports on team performance, engagement, and operational health
• Align staff with client expectations, goals, and culture
• Act as the communication bridge between offshore teams and clients
Qualifications:
• At least 3 years of experience in human resources, staff relations, labor relations, team management, operations, or people management roles
• Proven experience handling performance management, coaching, and KPIs
• Strong background in employee engagement and retention strategies
• Experience in BPO, offshore staffing, or client-facing environments is highly preferred
• Excellent problem-solving and conflict resolution skills
• Strong communication and stakeholder management abilities
• Highly organized, detail-oriented, and process-driven
• Ability to balance empathy with accountability
Key Performance Indicators (KPIs)
• SLA/KPI Attainment: 95% to 100% of staff meeting or exceeding targets
• Staff Retention: Maintain low attrition rates per quarter
• Attendance & Adherence: >98% compliance
• Employee Engagement (eNPS): Maintain strong satisfaction scores
• Coaching Completion: 100% of 1-on-1s and reviews completed and documented
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth.
• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering:
Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and a collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Work Set-up: Hybrid
Schedule: 3:00 pm to 12:00 am
Salary: 40,000 to 50,000
About the Company
Boomering is a fast-growing offshore staffing company partnering with international clients to build high-performing remote teams. With a strong focus on both client success and employee experience, Boomering ensures that offshore teams are not only productive but also engaged, supported, and aligned with global standards.
The organisation fosters a collaborative, high-performance culture where people are empowered to grow while delivering exceptional service outcomes for clients across multiple industries.
Role Overview
The People Success Specialist/Manager is responsible for driving both team performance and employee experience across assigned offshore teams. This role serves as the bridge between client expectations and staff well-being, ensuring that employees are engaged, supported, and consistently delivering against KPIs.
This position combines performance management, employee engagement, operational oversight, and stakeholder alignment, making it critical to maintaining high retention, strong team morale, and excellent service delivery.
Key Responsibilities
1. Performance Management & Coaching
• Monitor team performance, ensuring alignment with client KPIs and service expectations
• Conduct regular 1-on-1 coaching sessions to drive performance improvement and accountability
• Provide real-time support and feedback to address skill gaps and challenges
• Identify training and development opportunities to support employee growth
2. Employee Engagement & Retention
• Design and implement engagement initiatives aligned with Boomering culture
• Proactively identify at-risk employees and implement retention strategies
• Drive employee satisfaction and improve eNPS through feedback and action plans
• Foster a positive, transparent, and high-performing team environment
3. Operational Oversight & Compliance
• Ensure attendance, punctuality, and adherence to shift schedules (target: 98%+)
• Maintain alignment with client workflows and Boomering operational standards
• Uphold company policies, professional conduct, and local labor compliance
• Address operational challenges such as connectivity or workflow disruptions
4. Issue Resolution & Employee Support
• Act as the primary point of contact for employee concerns and grievances
• Mediate conflicts with professionalism, empathy, and fairness
• Identify and resolve operational friction points impacting productivity or morale
• Escalate critical issues when necessary and ensure timely resolution
5. Client & Stakeholder Alignment
• Collaborate with Client Relationship Partners to provide performance updates and insights
• Deliver data-driven reports on team performance, engagement, and operational health
• Align staff with client expectations, goals, and culture
• Act as the communication bridge between offshore teams and clients
Qualifications:
• At least 3 years of experience in human resources, staff relations, labor relations, team management, operations, or people management roles
• Proven experience handling performance management, coaching, and KPIs
• Strong background in employee engagement and retention strategies
• Experience in BPO, offshore staffing, or client-facing environments is highly preferred
• Excellent problem-solving and conflict resolution skills
• Strong communication and stakeholder management abilities
• Highly organized, detail-oriented, and process-driven
• Ability to balance empathy with accountability
Key Performance Indicators (KPIs)
• SLA/KPI Attainment: 95% to 100% of staff meeting or exceeding targets
• Staff Retention: Maintain low attrition rates per quarter
• Attendance & Adherence: >98% compliance
• Employee Engagement (eNPS): Maintain strong satisfaction scores
• Coaching Completion: 100% of 1-on-1s and reviews completed and documented
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth.
• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering:
Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and a collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Skills Required
- At least 3 years of experience in human resources, staff relations, labor relations, team management, operations, or people management roles
- Experience with performance management, coaching, and KPIs
- Experience with employee engagement and retention strategies
- Experience in BPO, offshore staffing, or client-facing environments
- Excellent problem-solving and conflict resolution skills
- Strong communication and stakeholder management abilities
- Highly organized, detail-oriented, and process-driven
- Ability to balance empathy with accountability
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Boomering Inc. is a Business Process Offshoring company that provides specialized offshoring solutions and expert guidance for seamless offshore operations, helping businesses achieve global competitiveness and reduce costs.
