Staff Product Support Specialist (R6459)

Posted 9 Hours Ago
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Seattle, WA, USA
In-Office
126K-190K Annually
Senior level
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software • Defense Technology
Our mission is to protect service members and civilians with intelligent systems.
The Role
Owns logistics planning, supply support, supportability analysis, maintenance planning, provisioning, spares forecasting, and lifecycle sustainment for autonomous aircraft systems. Performs Maintenance Task Analysis, Logistics Control Number development, Reliability and Maintainability analysis, Level of Repair Analysis support, inventory planning, and repair pipeline tracking. Coordinates with engineering, manufacturing, supply chain, suppliers, and field operations to ensure parts and support resources are available throughout development, production, deployment, and operational sustainment.
Summary Generated by Built In
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

Shield AI is seeking a Staff Product Support Specialist to support the design, development, integration, and fielding of a next generation autonomous aircraft system. This role will own assigned logistics planning, supply support, supportability analysis, and lifecycle support products across development, flight test, production, and operational sustainment.
The ideal candidate has solid experience supporting military or defense aviation programs and understands how logistics products, supportability analysis, maintenance planning, and supply chain execution contribute to mission availability and operational readiness. This position requires hands on experience with Maintenance Task Analysis, Logistics Control Numbers, Reliability and Maintainability artifacts, and Supply Support execution. This individual will work independently on defined product support areas and partner closely with senior logistics leaders, engineering, and program teams.

What You'll Do

  • Execute logistics and sustainment planning activities for assigned UAS subsystems and support areas across design, production, deployment, and field support phases.
  • Develop and maintain integrated logistics support products, including maintenance concept inputs, support equipment requirements, provisioning data, spares recommendations, and sustainment documentation.
  • Perform Maintenance Task Analysis to define preventive and corrective maintenance tasks, task frequencies, required tools, support equipment, skill levels, labor hours, and maintenance levels.
  • Build and maintain Logistics Control Number structures for assigned systems to support provisioning, maintenance planning, technical documentation, configuration tracking, and sustainment data management.
  • Support Reliability and Maintainability activities, including Level of Repair Analysis inputs, FMECA data review, maintainability assessments, corrective action tracking, and operational availability analysis.
  • Execute supply support activities, including spares analysis, provisioning, parts forecasting, inventory planning, reorder recommendations, repair pipeline tracking, and identification of obsolescence and sustainment risks.
  • Coordinate with engineering, manufacturing, supply chain, field operations, suppliers, and repair vendors to resolve support issues and ensure timely availability of parts, support equipment, and logistics resources.
  • Provide logistics inputs to proposals, basis of estimates, and cost estimates. Ensure assigned work complies with applicable defense standards, contract requirements, export control requirements, and company processes.
  •  

What You'll Bring

    Required Qualifications

  • Bachelor's degree in logistics, engineering, supply chain, aviation maintenance, business, or a related field. Equivalent military or defense logistics experience may be considered in lieu of a degree.
  • 6 or more years of experience supporting UAS, fighter, or other military aircraft logistics and sustainment.
  • Hands on experience performing Maintenance Task Analysis and developing maintenance planning data.
  • Working knowledge of Logistics Control Number structures and their use in provisioning, maintenance planning, and supportability analysis.
  • Experience applying Reliability and Maintainability principles, including failure modes, maintainability drivers, availability metrics, field performance data, and Level of Repair Analysis inputs.
  • Hands on supply support experience, including spares planning, provisioning, inventory management, parts forecasting, and repairable tracking.
  • Ability to interpret engineering drawings, bills of material, configuration data, maintenance data, and technical documentation.
  • Strong analytical, communication, and organizational skills, with the ability to work independently and collaborate across engineering, program management, supply chain, manufacturing, quality, and field service teams in a fast paced environment.
  • Preferred Qualifications

  • Experience with integrated product support elements, including supply support, support equipment, maintenance planning, technical data, manpower and personnel, and facilities.
  • Experience with provisioning, sparing, or supportability tools such as PowerLOG J, SLICwave, COMPASS, CASA, OPUS10, EAGLE, or similar systems.
  • Familiarity with MIL STD 1388 legacy logistics concepts, GEIA STD 0007, SAE TA STD 0017, MIL HDBK 502A, or related product support standards.
  • Experience developing logistics

#LI-JM1

Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
 
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
 
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
 
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. 

Skills Required

  • Bachelor’s degree in logistics, engineering, supply chain, aviation maintenance, business, or a related field; equivalent military or defense logistics experience may substitute.
  • Six or more years of experience supporting UAS, fighter, or other military aircraft logistics and sustainment.
  • Hands-on experience performing Maintenance Task Analysis and developing maintenance planning data.
  • Working knowledge of Logistics Control Number structures and their use in provisioning, maintenance planning, and supportability analysis.
  • Experience applying Reliability and Maintainability principles, including failure modes, maintainability drivers, availability metrics, field performance data, and Level of Repair Analysis inputs.
  • Hands-on supply support experience, including spares planning, provisioning, inventory management, parts forecasting, and repairable tracking.
  • Ability to interpret engineering drawings, bills of material, configuration data, maintenance data, and technical documentation.
  • Strong analytical, communication, and organizational skills, with the ability to work independently and collaborate cross-functionally.
  • Experience with integrated product support elements, including supply support, support equipment, maintenance planning, technical data, manpower and personnel, and facilities.
  • Experience with provisioning, sparing, or supportability tools such as PowerLOG J, SLICwave, COMPASS, CASA, OPUS10, EAGLE, or similar systems.
  • Familiarity with MIL-STD-1388 legacy logistics concepts, GEIA-STD-0007, SAE TA-STD-0017, MIL-HDBK-502A, or related product support standards.
  • Experience developing logistics products and supportability documentation.

What the Team is Saying

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Shield AI Compensation & Benefits Highlights

  • Healthcare Strength — Company materials highlight comprehensive medical, dental, and vision coverage with mental-health support and an EAP. Third-party benefits summaries also portray health coverage as a strong component of the package.
  • Retirement Support — Offerings include a 401(k) with employer matching, cited on the careers page and independent benefits directories. Multiple sources indicate a match exists, though exact formulas have varied over time and warrant confirmation.
  • Equity Value & Accessibility — Company communications describe equity for all full-time hires and stock benefits as part of total rewards. Independent listings also note company equity/RSUs as a standard element.

Shield AI Insights

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The Company
HQ: San Diego, CA
Year Founded: 2015

What We Do

At Shield AI, you won't wait years to see your work reach the field. You'll build hardware and software that operates in the real world right now, in the hands of the people who depend on it. Hivemind, our AI pilot, has been flying since 2018. It has flown more than 30 platforms, including an F-16, and it now sits under a U.S. Air Force production contract for Collaborative Combat Aircraft. When you write code or shape a system here, you contribute to technology with a proven flight record and a clear production future. V-BAT flies intelligence, surveillance, and reconnaissance missions with an operational record that stretches from Ukraine to the Indo-Pacific. It delivers eyes where they matter most, in the most demanding conditions on earth. The teams behind it watch their work get tested where the stakes are real. X-BAT takes its first flight this year. It's an AI-piloted fighter that needs no runway, built to operate where traditional aircraft can't. Join now and you help shape a program at its earliest, most formative stage. That's the kind of ground-floor work that defines a career. Do the most impactful work of your life, on problems that matter. Autonomy at this level asks a lot of you. You'll take on problems in perception, planning, and control that few teams anywhere are equipped to solve. You'll work across disciplines, from aerospace and robotics to machine learning and systems engineering, alongside people who hold themselves to an exacting standard and expect the same from you. Our mission is clear: protect service members and civilians with intelligent systems. That purpose runs through every decision, every design review, and every deployment. It's why the work here carries a weight you can feel. Ready to join our mission? Explore our open roles and find where you fit.

Why Work With Us

Founded in 2015 by a former Navy SEAL, Shield AI builds AI pilots and uncrewed aircraft. Veterans aren't an afterthought here, they're at every level. It's why the work carries weight: AI pilots and uncrewed aircraft flying real missions, from Ukraine to the Indo-Pacific, protecting service members and civilians.

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About our Teams

Shield AI Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
HQSan Diego, CA
United Arab Emirates
Arlington, VA
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Melbourne, Victoria
Taiwan, Province of China
Waltham, MA
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