Staff Product Manager

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies like the da Vinci surgical system and Ion have transformed how care is delivered for millions of patients worldwide. 

Were a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. 

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful because every improvement we make has the potential to change a life. 

The Future Forward organization is Intuitive’s advanced concepts group. We explore emerging technologies, prototype next-generation solutions, and build software experiences that shape the future of robotic-assisted surgery. 

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here. 

PRIMARY FUNCTION OF POSITION

The Staff Product Manager, Future Forward will be responsible for product management of novel robotic platforms and technologies. This includes executing high-impact future oriented projects to elevate the capabilities of future platforms, working closely with customers to capture voice of customer and translate research and insights into user needs. Interface with cross-functional teams including Product Design, Interaction Design, Human Factors, Clinical Development Engineering and Engineering to create product requirements and represent the customer through the Product Development Process (PDP), manage trade-offs and prepare new products for commercial launch. This role takes ownership in strategic planning, representing the voice of the customer to the organization, and acting as a leader in product development efforts. Working across multiple product franchises, in multiple geographies, and in collaboration with multiple cross-functional stakeholders across Product Operations and Commercial functions, this person also will have a unique breadth and story-telling platform, tying the value-proposition of multiple products into a cohesive and compelling story that ranges across the portfolio lifecycle (from launch to end-of-life).

ESSENTIAL JOB DUTIES

Roadmap Development

• Drive the product roadmap, particularly the Desirability and Feasibility aspects, in alignment with the company’s long-term priorities. Develop business justification for recommendations and gain alignment across key stakeholders on project prioritization.
• Develop a deep understanding of the diagnosis and treatment of new clinical spaces, including monitoring and consuming clinical literature, attending medical society meetings and engaging with physician key opinion leaders.
• Understand market-leading, emerging and complementary technology and its impact on Intuitive’s product lines.
• Conduct qualitative and quantitative market research. Direct customer interviews (patients, HCPs & their care team, providers and payers) and observations to develop insights and inform the product roadmap.

Product Design, Development and Launch

• Propose next-generation products and services aligned with customer needs and company’s long-term targets:
  • Identify and clearly articulate unmet customer needs
  • Evaluate fit or prototype product solutions
  • Evaluate critical business requirements and potential product impact
• Cross-functionally manage projects through the product development process including developing market requirements and product requirements
• Negotiate core product tradeoffs and create alignment across key cross-functional stakeholders, including design engineering, clinical development engineers and manufacturing.
• Facilitate tradeoff discussions with design teams while keeping the needs of the customer and the business in mind.
• Establish product positioning, claims, messaging and initiate market research for pricing.
• Ensure execution of a smooth product rollout process, including global product launch. Manage cross-functional product rollout teams to prepare products for worldwide launch.
• Measure product success by monitoring product adoption and seeking post-launch product feedback.
• Work closely with downstream product management for global product launch, SIOP, quality and commercialization.

Business Analysis

• Identify high potential product investigations by potential market size and customer benefit
• Evaluate value to the customer and willing to pay of proposed product concepts
• Negotiate core product tradeoffs between cost and performing; align key cross-functional stakeholders

Inbound and Outbound Business Development

• Work with the engineering and business development teams to evaluate new technologies and prioritize the new business development pipeline.

QUALIFICATIONS

Required Skills and Experience

• Must be a highly passionate individual that notices and cares about design details and physician/customer experience with medical technology
• At least 10 years of professional experience with at least 5 years of experience in medical device product management and product marketing
• Experience defining and managing market and product requirements for medical devices
• Develop solid commercial and KOL partnerships to inform a value-driven portfolio narrative
• Excellent communication and presentation skills, including experience presenting to senior management and customers.
• Self-starter with ability to take leadership in a fast-paced environment.
• Able to prioritize and smoothly manage multiple tasks.
• Agility to pivot focus to meet evolving sales and customer needs.
• Proven ability to work across disparate parts of an organization to deliver results.
• Well versed in MS Office Suite, Tableau, SFDC and digital marketing tools.
• Ability to work in surgical labs and hospital patient care areas is required.
• Ability to travel 30%. Some international travel may be required.
• The position is located at Intuitive Headquarters in Sunnyvale, California.

Required Education and Training

• At least 15 years of professional experience with at least 5 years of experience in product management and product marketing
• Experience defining and managing market and product requirements for medical devices
• Minimum Bachelor’s degree.

Working Conditions

• Ability to work in surgical labs and hospital patient care areas is required.
• Ability to travel 30%. Some international travel will be required.
• The position is located at Intuitive Headquarters in Sunnyvale, California.

Preferred Skills and Experience

Masters degree in life science, engineering or MBA preferred.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.