Staff Product Manager, Claims

About the role: 

As the Product Manager for our Claims team, your scope will not only encompass the platform that processes millions of dollars in claims, but also the key business outcomes it drives — such as overall P&L impact. You'll be accountable for ensuring Headway gets paid correctly, on time and efficiently — which directly translates to providers and patients having seamless billing experiences without surprise charges or delays. Partnering closely with Engineering, Data, Operations, and Finance, you'll tackle complex technical challenges in claims processing, while building tools and user experiences that scale with our rapidly growing provider network and improve the experience for every provider and patient we serve.

What you'll do at Headway:

• Own the strategy and roadmap for our claims processing platform, from submission through payment reconciliation, driving down loss and directly impacting company revenue and user satisfaction
• Design claims workflows that balance automated processing with robust exception handling, ensuring high success rates while minimizing manual intervention
• Drive technical decisions on platform architecture with Engineering teams to optimize success rates
• Lead cross-team initiatives to reduce claims errors, partnering with Operations, Finance, and Data teams to identify trends, detect anomalies, and build predictive models for denial prevention
• Build internal tools that empower our Claims Operations team to investigate complex issues, manage denials, and scale efficiently with business growth

You'll be great for this role if you:

• Platform and processing experience: You have 7+ years building high-volume transaction platforms or managing complex financial/billing systems, preferably in healthcare, fintech, or B2B marketplaces
• Customer-focused approach: You understand how to translate complex backend systems into great user experiences and have built features for both external users (providers and patients) and internal teams (operations, support)
• Internal tooling expertise: You understand how to build tools for internal teams and have experience with workflow automation, exception handling, and operational scalability
• Technical depth: You're comfortable diving deep with engineering teams on integration challenges, data pipelines, and can drive architectural decisions for platforms processing critical data
• Cross-functional leadership: You've led initiatives requiring coordination across multiple teams and can balance technical complexity with business requirements and operational needs
• Analytical mindset: You can extract insights from complex data, identify patterns in claims performance, and use metrics to drive product decisions and process improvements

The expected base pay range for this position is $215,900 - $254,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

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