Headway
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Recently posted jobs
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead development of AI-powered patient experiences: LLM-driven intake and therapist matching, between-session support, evaluation and safety infrastructure, outcome measurement, and HIPAA-compliant product delivery. Partner with Engineering, ML, Data Science, Clinical, and Legal to ship and monitor models in production, write evals, design red-teaming and human-in-the-loop flows, and measure patient outcomes.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead day-to-day accounting operations and a team of four accountants. Own month-end/quarter/year-end close, reconciliations, technical US GAAP accounting, audit support, and payroll accounting. Drive automation using LLMs/AI, implement process improvements with Netsuite/Workday/Ramp, and partner cross-functionally on strategic accounting projects and audit readiness.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead AI-first revenue operations by building and shipping AI-powered workflows, evaluating/deploying AI-native tools, owning core revenue workflows, performing data-driven analysis, and driving cross-functional RevOps initiatives to scale provider and health systems GTM motions.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead and scale Headway's clinical research: define research roadmap, design and run studies, perform causal inference and experimentation, analyze large real-world datasets, publish peer-reviewed manuscripts, manage budget and resources, and collaborate cross-functionally to inform strategy and demonstrate impact on patient and provider outcomes.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead Headway's AI platform vision and roadmap, own the internal assistant Eddy, write evals and prompts, configure agents and integrations, and partner with CX, Ops, Sales, Finance, and Clinical teams to identify high-value AI workflows and drive adoption across the company.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Own the full device lifecycle across macOS, Windows (and ChromeOS), build BYOD and device-trust programs in a HIPAA-regulated environment, integrate endpoint management with identity and automate onboarding/offboarding and remediation using scripting, iPaaS and AI, partner with Security and stakeholders, own roadmap, and participate in a light on-call rotation.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Design, standardize, and automate the IAM lifecycle and workflows. Integrate and maintain IdP connections, drive RBAC/least-privilege adoption, automate provisioning/deprovisioning, resolve identity incidents, document processes, and partner with stakeholders to establish IAM governance.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead a major product domain end-to-end at Headway, defining strategy, shipping AI-enabled features, building long-lived platform foundations, mentoring PMs, and aligning cross-functional stakeholders to drive measurable outcomes for patients, providers, payers, and platform infrastructure.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Own strategy and roadmap for core insurance/payment platforms, driving claims processing through reconciliation. Design automated workflows with robust exception handling, reduce financial leakage, build internal tooling for operations, and lead cross-functional initiatives with Engineering, Data, Operations, and Finance to improve provider and patient payment experiences.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead architecture and evolution of Headway's data platform (warehouse, ingestion, orchestration, CI/CD, monitoring, cloud infra). Serve as technical anchor across analytics, product, and ML teams, drive platform roadmaps, set standards, mentor engineers, and own end-to-end infrastructure decisions for scale and performance.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead and grow a data engineering team, define data platform architecture and reliability (warehouse, ingestion, transformations, orchestration), set engineering standards, partner cross-functionally to support analytics and ML, and translate technical decisions for executive stakeholders.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead Trust Foundations product vision for identity quality, data safety (PHI/HIPAA), and proactive risk detection. Build identity verification, deidentification, risk scoring, and enforcement systems, partner cross-functionally with Legal, Compliance, Clinical, Security Engineering, and product teams, and embed trust into product launches—especially as AI features expand.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead clinical strategy for payer partnerships, promote external payer relations, analyze patient outcomes, inform product and network strategy, collaborate cross-functionally, and travel to support partnerships and conferences.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead and grow an engineering team focused on provider growth. Partner with Product, Design, Marketing, and Data to build systems for acquisition, experimentation (A/B testing), AI-assisted experiences, lead capture/scoring/routing, and scale infrastructure while remaining an active technical contributor and mentor.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead product measurement strategy and complex evaluation for major product areas. Own experimentation standards, design causal and Bayesian analyses, build scalable measurement systems and dashboards, drive cross-team initiatives, mentor data scientists, and influence product decisions to improve mental healthcare outcomes.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Own partner health and growth for Headway 27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Lead and mature Headway's GRC program across certifications (HITRUST, SOC 2, PCI-DSS, HIPAA), third-party risk, security awareness training, and technical risk management. Manage audit readiness, vendor assessments, risk register, and cross-functional embedding of compliance. Build repeatable, AI-enabled processes and coordinate remediation and assessor activities.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Own and evolve Headway's CX platform: configure voice/IVR and CCaaS routing, deploy AI agent tooling, scale Zendesk/CRM/WFM/QA integrations, run technical programs, and build dashboards to measure system performance and drive operational improvements.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Partner with Provider and Patient teams to build operating models, track appointments and churn metrics, run forecasting and budgeting, perform root-cause analysis, surface insights, and produce dashboards and executive materials to drive marketplace health and unit economics.
Consumer Web • Healthtech • Professional Services • Social Impact • Software
Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.
