We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
🚨 About this roleAI Journey is one of Gorgias's most strategic bets — and it's still early. We're looking for a product leader who will own it the way a founder owns a company: define the product, find product-market fit on a net-new build, and drive relentlessly toward it.
This is not a feature-execution or roadmap-maintenance role. The path is unmapped. You'll define the plan, build it, and prove it works in the market — with deep ownership, high expectations, and real speed.
🤖 What is AI Journey?AI Journey is our autonomous lifecycle marketing agent. Today, lifecycle marketing means a human stitching together flows, segments, and templates across disconnected tools. We believe an autonomous agent changes that entirely — reinventing how ecommerce brands grow, moving from generic, one-way blasts to personalized, two-way conversations that create better experiences for buyers and measurable results for merchants.
🎯 What you'll doOwn AI Journey end to end — vision, execution, and cross-functional alignment.
Find product-market fit. Talk to customers constantly, validate hypotheses, and iterate fast on real signal.
Build, not just spec. Work directly in the codebase (AI-assisted is expected), run your own experiments, and get real product in front of real users.
Drive go-to-market. Own the business judgment behind where the product wins first and how it scales from zero to one to ten.
Partner closely with Engineering, Design, Marketing, Sales, and Success.
A founder-style builder. You're unfazed by ambiguity, you move before the brief is complete, and you treat the product as your own company. You don't have to have founded a company — very early startup operators and people who've run internal skunkworks fit this too. What matters is real evidence of operating under uncertainty.
High agency. You generate ideas and direction rather than waiting to be told.
Resilient. You absorb setbacks and keep shipping.
High energy, fast-thinking, open-minded, and default-yes — you open to possibility before finding the reason something can't work.
These two are the hard gates.
Zero-to-one growth. You've personally taken a product or feature from zero to millions in revenue, and you can walk through the real go-to-market and product-market-fit decisions that got it there — not a textbook version.
Technical credibility. You're comfortable opening pull requests and working in the codebase with AI assistance, and you've shipped something real to production. We're not looking for an ML/AI expert — we're looking for someone who builds. A polished prototype that never reached real users isn't the bar; something that shipped is.
Experience with DTC, ecommerce, marketing automation, or AI-driven marketing tools.
Technical curiosity around LLMs, agents, and prompt workflows.
Hands-on involvement in early-stage product development.
Perks & Benefits
🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (16 weeks)
💻 MacBook Pro
🍽️ Personal credit card to buy lunches (we use Swile)
🏥 We provide private health insurance (we use GAN)
💆🏻♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.
Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.
If you need accommodations during the application or interview process, please contact us at [email protected].
Skills Required
- Proven zero-to-one growth: personally took a product or feature from zero to millions in revenue and can explain go-to-market decisions
- Technical credibility: comfortable opening pull requests, working in the codebase, and shipping production code
- Ownership of end-to-end product: vision, execution, cross-functional alignment, and driving business judgment
- Customer discovery and rapid iteration: talk to customers, validate hypotheses, and iterate on real signals
- Ability to build and run experiments directly (AI-assisted development expected)
- Experience with DTC, ecommerce, marketing automation, or AI-driven marketing tools
- Technical curiosity or hands-on knowledge of LLMs, agents, and prompt workflows
- Hands-on involvement in early-stage product development or running internal skunkworks
What We Do
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
Why Work With Us
We're a data-driven team which encourages collaboration and ensures every employee has the opportunity to learn and grow. At Gorgias, we believe in our mission and to make it happen, we are creating a cross-collaborative team of talented people who live by our values, believe in the product and are willing to learn. Join our team and grow with us!
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