Jobs at Gorgias

The Customer Implementation Manager will oversee onboarding processes, ensuring successful customer adoption and activation of Gorgias products through tailored support and strategic project management.

Lead and coach a team of up to 10 Enterprise CSMs to drive AI adoption, retention, and expansion across strategic merchant accounts. Build playbooks, embed AI agent workflows, own forecasting and operations, run weekly delivery cadence, partner cross-functionally, and evolve Customer Success into an AI-driven value-delivery model.

The Enterprise Customer Success Manager will manage a portfolio of ecommerce clients, ensuring they achieve product adoption and long-term success with AI-enabled workflows and support operations optimization.

As a Senior Backend Engineer at Gorgias, you'll design features and APIs to support a vast user base, collaborate with teams, and contribute to scaling the platform. You'll ensure high-quality software delivery and participate in incident response efforts.

As a Senior Data Scientist, you'll shape data science strategy at Gorgias, partnering with stakeholders to improve forecasting, segmentation, and decision-making through advanced modeling and experimentation.

The Senior Product Manager will lead the Helpdesk 2.0 roadmap, focusing on enhancing agent experience and developing enterprise-capable features. They will collaborate with engineering and design teams to modernize functionalities, improve performance, and ensure seamless AI-human workflows while utilizing customer insights for continual improvement.

The Growth Analytics Engineer will enhance data pipelines, build internal apps, integrate AI workflows, and collaborate across teams to drive revenue growth.

As a Senior Data Scientist, you will define Gorgias' data science strategy, work on modeling and forecasting, and implement scalable solutions for business insights across various functions.

As an Enterprise Customer Success Manager, you will manage ecommerce accounts, drive product adoption, analyze workflows, and ensure customer satisfaction, working closely with cross-functional teams to optimize operations.

As an Account Executive, you'll lead the sales journey, engage with inbound leads, and build strong relationships while promoting e-commerce customer support solutions.

Design and scale structured, machine-readable content for search and AI answer engines. Own AEO measurement (AirOps + Profound), implement structured data and programmatic SEO, optimize technical and on-/off-page SEO, partner with product and engineering, run experiments, and report on AEO/SEO KPIs driving revenue.

The Customer Implementation Manager manages the entire onboarding process for new customers, providing expert guidance on Gorgias products, focusing on optimizing customer adoption and satisfaction through a tailored, white-glove experience.

Lead execution across the CX org: design and launch programs, drive AI-native automation adoption, support CX leaders, run operating rhythms and OKR tracking, craft exec-ready materials, and manage cross-functional post-sales initiatives.

The Customer Implementation Manager oversees the customer onboarding process, ensuring successful activation and adoption of Gorgias' Helpdesk and AI Agent products by providing expert guidance and fostering customer relationships.

The BPO Leader will own the Gorgias 360 program, managing BPO partners, program economics, pre-sales qualification, and account-level automation for customer experience operations.

Manage the Gorgias 360 program, overseeing BPO partner management, program economics, and cross-functional collaboration with Sales and Customer Success teams.

The BPO Leader is responsible for managing the Gorgias 360 program, focusing on program economics, pre-sales, BPO partner management, and automation roadmaps, while driving customer experience operations at scale.

Develop and scale AI features for an ecommerce platform, focusing on backend and frontend systems, LLM integration, and improving AI performance.

As a Staff AI Engineer at Gorgias, you'll architect systems for evaluating AI performance, develop internal tooling, and lead engineering teams to enhance AI capabilities in production environments.