Jobs at Gorgias

Manage end-to-end onboarding for enterprise customers, from sales handoff through configuration, training, activation, and adoption. Lead discovery, implementation planning, AI Agent rollout, ecommerce integrations, and project timelines. Translate customer data and AI outcomes into executive-level business value, mitigate roadblocks, and coordinate internal teams. Build trusted customer relationships, drive time to value, document best practices, and coach peers while leveraging AI tools to improve implementation efficiency.

Design, build, and scale an AI-driven conversational commerce platform. Architect resilient, cloud-native microservices, implement monitoring and observability, optimize performance, integrate AI features, and mentor junior engineers while collaborating cross-functionally.

Own and expand a portfolio of existing eCommerce accounts by identifying upsell opportunities, running demos, managing inbound and outbound pipelines, and closing add-on and new-product sales. Partner with Customer Success and Product teams, use data to prioritize outreach, uncover customer pain points, improve sales velocity, and consistently meet or exceed quota.

Own and expand a portfolio of existing eCommerce accounts through upsells and add-on sales. Manage the full sales cycle, inbound pipeline, and some outbound outreach while partnering with Customer Success and Product teams. Use data to identify opportunities, uncover customer pain points, improve deal velocity, and achieve quota. The role requires consultative selling, strong organization, persuasive communication, and the ability to manage multiple high-volume deals in a fast-paced SaaS environment.

Own and expand a portfolio of existing eCommerce accounts by identifying upsell opportunities, managing inbound and outbound pipelines, and closing add-on and new product sales. The role involves running demos, handling the full sales cycle, partnering with Customer Success and Product, using data to prioritize outreach, uncovering customer pain points, and consistently meeting or exceeding quota.

Manage approximately 120 enterprise SaaS accounts, driving renewals, upsells, cross-sells, retention, and ARR growth. Develop strategic account plans with Customer Success, engage executive stakeholders, identify customer needs through data analysis, and collaborate with Product and Legal. Maintain accurate CRM records and conduct client meetings requiring approximately three to four weeks of travel annually.

Own multichannel demand generation across paid media, email nurture, campaign execution, conversion optimization, ABM, and lead-to-sales handoffs. Build pipeline measurement, establish campaign processes, and develop a repeatable demand generation playbook in a zero-to-one B2B technology environment. Use AI tools to improve campaign operations and collaborate with product marketing, sales, content, and web development teams.

Manage end-to-end onboarding for a portfolio of SaaS customers, from sales handoff through configuration, training, activation, and adoption. Lead discovery, implementation planning, AI Agent adoption roadmaps, ecommerce integrations, troubleshooting, and executive communications. Build customer solutions, manage milestones, reduce time to value, interpret customer data, and demonstrate business impact. Act as the primary customer liaison, mitigate implementation risks, document learnings, and coach peers while using AI tools to improve efficiency.

Own and rebuild Gorgias’s content marketing strategy across brand, thought leadership, social, community, SEO, AEO, and customer-led content. Create editorial processes, develop AI-powered production workflows, write for enterprise ecommerce buyers, amplify content across key channels, and use customer insights to drive marketing impact. Partner with demand generation, product marketing, and leadership, while hiring and managing a social media and community teammate as the function expands.

Manage end-to-end onboarding for SaaS customers across APAC, from sales handoff through configuration, training, activation, and adoption. Lead consultative implementation sessions for Helpdesk and AI Agent products, build tailored solutions, manage milestones, mitigate roadblocks, and reduce time to value. Serve as the primary customer liaison, analyze e-commerce data, document feedback, and collaborate internally to improve customer experience, engagement, retention, and product usage.

Manage a portfolio of 50–60 enterprise ecommerce customers, building stakeholder relationships, conducting check-ins and QBRs, driving AI and automation adoption, optimizing support workflows, monitoring customer health, mitigating churn risk, and supporting renewals and expansions. Collaborate with Sales, Product, and Support teams, maintain accurate account data, troubleshoot issues, and share customer insights to improve products and team processes.

Manage a high-volume portfolio of commercial ecommerce customers, driving product adoption, automation, AI workflow implementation, account health, and retention. Guide customers through practical solutions, troubleshoot issues, optimize support operations, monitor risk signals, support renewals, and collaborate with Sales, Product, and Support. Maintain organized customer records, prioritize accounts, and share insights that improve team processes.

Manage a high-volume portfolio of commercial ecommerce customers, driving product adoption, AI and automation workflow implementation, account health, retention, and renewal support. Partner with customers to optimize support operations, troubleshoot issues, identify risks, and improve platform value. Collaborate with Sales, Product, and Support while maintaining accurate account data and contributing insights to improve team processes.

Own and optimize end-to-end lifecycle experiences across email, in-app, and other channels to accelerate onboarding, activation, retention, and revenue expansion. Design signal-based triggered campaigns, build churn-prevention strategies, partner with Product, CS, Education, and Marketing Operations, and use product usage data to inform experiments and technical infrastructure.

Manage enterprise SaaS implementations from pre-sales discovery through launch and post-launch adoption. Responsibilities include data migrations, project plans, custom integrations, AI Agent configuration, QA, prompt optimization, and automation strategy. The role coordinates cross-functional teams and merchant stakeholders, drives timelines and accountability, analyzes e-commerce and support data, and builds trusted customer relationships to achieve successful launches and measurable adoption outcomes.

Serve as a strategic partner for a portfolio of ~70-80 ecommerce merchants, driving product adoption, automation and AI workflows, monitoring account health, mitigating churn risk, supporting renewals, and collaborating cross-functionally to surface customer insights and optimize support operations.

Manage end-to-end onboarding for a book of customers, delivering white‑glove implementation, configuration, training, and activation of Gorgias Helpdesk and AI Agent. Serve as primary customer liaison, drive adoption and time-to-value, run implementation and optimization sessions, document feedback, analyze e‑commerce data for insights, and coordinate internal teams to meet milestones and reduce churn.