Jobs at Gorgias

Lead Gorgias's pre-sales Solutions Engineering and post-sales Forward Deployed Engineering teams for enterprise merchants. Own technical deal wins, complex AI agent deployments, professional services pricing and P&L, and scalable deployment offerings. Build prototypes, review code, guide integrations, improve automation and retention outcomes, and translate enterprise customer needs into product priorities. The role combines hands-on technical leadership, commercial operations, team building, and AI implementation across distributed global teams.

Build and maintain AI agents, automations, and end-to-end workflows for Sales, Marketing, Customer Success, and Partnerships. Responsibilities include developing agent skills, managing lead and account workflows, integrating APIs and GTM tools, debugging automations, tuning prompts, reviewing output quality, improving CRM data processes, and training go-to-market teams to supervise agent outputs.

Build and operate AI agents, automations, and end-to-end workflows for Sales, Marketing, Customer Success, and Partnerships. Responsibilities include designing agent skills, managing lead and account workflows, integrating APIs and GTM tools, debugging automations, tuning prompts, monitoring output quality, maintaining CRM data, and helping go-to-market teams adopt and supervise agents.

Build and maintain AI agents, automations, and end-to-end workflows for Sales, Marketing, Customer Success, and Partnerships. Responsibilities include developing agents on Cortex, handling lead and account workflows, integrating APIs and GTM tools, debugging automations, improving prompts and output quality, maintaining CRM data, and helping business teams adopt and supervise AI-generated work.

Own and expand a portfolio of eCommerce accounts by identifying upsell opportunities and managing the full sales cycle for add-ons and new products. Manage a high-volume inbound pipeline, conduct consultative demos, partner with Customer Success and Product, use data to prioritize outreach, and optimize sales velocity while meeting or exceeding quota.

Manage a portfolio of enterprise ecommerce customers, driving SaaS product adoption, AI and automation implementation, workflow optimization, account health, renewals, and expansion. Build stakeholder relationships, conduct check-ins and QBRs, identify churn risks, maintain customer data, and collaborate with Sales, Product, and Support teams to improve customer outcomes and internal playbooks.

Own a portfolio of approximately 40 enterprise customers, including complex named accounts. Build executive relationships, lead QBRs, drive AI and automation adoption, guide implementations, manage customer health and retention, identify expansion opportunities, and coordinate with Sales, Product, and Support to deliver measurable outcomes.

Build and automate Gorgias’s go-to-market systems across marketing, sales, implementation, and customer experience. The role owns HubSpot and related integrations, redesigns workflows, improves data hygiene, develops AI-powered automations, and creates actionable dashboards. Success depends on independently scoping, shipping, documenting, and driving adoption of operational systems while partnering closely with GTM teams and leadership.

Manage end-to-end onboarding for enterprise customers, from sales handoff through configuration, training, activation, and adoption. Lead discovery, implementation planning, AI Agent rollout, ecommerce integrations, and project timelines. Translate customer data and AI outcomes into executive-level business value, mitigate roadblocks, and coordinate internal teams. Build trusted customer relationships, drive time to value, document best practices, and coach peers while leveraging AI tools to improve implementation efficiency.

Design, build, and scale an AI-driven conversational commerce platform. Architect resilient, cloud-native microservices, implement monitoring and observability, optimize performance, integrate AI features, and mentor junior engineers while collaborating cross-functionally.

Own and expand a portfolio of existing eCommerce accounts through upsells and add-on sales. Manage the full sales cycle, inbound pipeline, and some outbound outreach while partnering with Customer Success and Product teams. Use data to identify opportunities, uncover customer pain points, improve deal velocity, and achieve quota. The role requires consultative selling, strong organization, persuasive communication, and the ability to manage multiple high-volume deals in a fast-paced SaaS environment.

Own and expand a portfolio of existing eCommerce accounts by identifying upsell opportunities, managing inbound and outbound pipelines, and closing add-on and new product sales. The role involves running demos, handling the full sales cycle, partnering with Customer Success and Product, using data to prioritize outreach, uncovering customer pain points, and consistently meeting or exceeding quota.

Own multichannel demand generation across paid media, email nurture, campaign execution, conversion optimization, ABM, and lead-to-sales handoffs. Build pipeline measurement, establish campaign processes, and develop a repeatable demand generation playbook in a zero-to-one B2B technology environment. Use AI tools to improve campaign operations and collaborate with product marketing, sales, content, and web development teams.

Manage end-to-end onboarding for a portfolio of SaaS customers, from sales handoff through configuration, training, activation, and adoption. Lead discovery, implementation planning, AI Agent adoption roadmaps, ecommerce integrations, troubleshooting, and executive communications. Build customer solutions, manage milestones, reduce time to value, interpret customer data, and demonstrate business impact. Act as the primary customer liaison, mitigate implementation risks, document learnings, and coach peers while using AI tools to improve efficiency.

Manage end-to-end onboarding for SaaS customers across APAC, from sales handoff through configuration, training, activation, and adoption. Lead consultative implementation sessions for Helpdesk and AI Agent products, build tailored solutions, manage milestones, mitigate roadblocks, and reduce time to value. Serve as the primary customer liaison, analyze e-commerce data, document feedback, and collaborate internally to improve customer experience, engagement, retention, and product usage.

Manage a high-volume portfolio of commercial ecommerce customers, driving product adoption, AI and automation workflow implementation, account health, retention, and renewal support. Partner with customers to optimize support operations, troubleshoot issues, identify risks, and improve platform value. Collaborate with Sales, Product, and Support while maintaining accurate account data and contributing insights to improve team processes.

Own and optimize end-to-end lifecycle experiences across email, in-app, and other channels to accelerate onboarding, activation, retention, and revenue expansion. Design signal-based triggered campaigns, build churn-prevention strategies, partner with Product, CS, Education, and Marketing Operations, and use product usage data to inform experiments and technical infrastructure.

Manage enterprise SaaS implementations from pre-sales discovery through launch and post-launch adoption. Responsibilities include data migrations, project plans, custom integrations, AI Agent configuration, QA, prompt optimization, and automation strategy. The role coordinates cross-functional teams and merchant stakeholders, drives timelines and accountability, analyzes e-commerce and support data, and builds trusted customer relationships to achieve successful launches and measurable adoption outcomes.

Serve as a strategic partner for a portfolio of ~70-80 ecommerce merchants, driving product adoption, automation and AI workflows, monitoring account health, mitigating churn risk, supporting renewals, and collaborating cross-functionally to surface customer insights and optimize support operations.

Manage end-to-end onboarding for a book of customers, delivering white‑glove implementation, configuration, training, and activation of Gorgias Helpdesk and AI Agent. Serve as primary customer liaison, drive adoption and time-to-value, run implementation and optimization sessions, document feedback, analyze e‑commerce data for insights, and coordinate internal teams to meet milestones and reduce churn.