About The Role
As a Staff Product Designer at Gojek, you'll be at the forefront of innovation, driving new initiatives for the customer platform team that span across all our business units. This is a unique opportunity to shape the user experience for millions of users in one of Southeast Asia's leading super apps. You'll tackle complex design challenges, working on projects that have a direct impact on our customers and our business. You'll lead the design of key initiatives, collaborate with cross-functional teams and senior leadership directly, and help define the future of Gojek's product offerings.
What You Will Do
- Lead the design process from ideation to execution for new initiatives across various business units.
- Collaborate with product managers, engineers, and other stakeholders to create user-centered designs.
- Conduct user research and usability testing to inform and validate design decisions.
- Develop wireframes, prototypes, and high-fidelity visual designs to effectively communicate design concepts.
- Pitch and present ideas and initiatives directly to senior leadership
- Mentor and provide guidance to junior designers, fostering a culture of continuous learning and improvement.
- Advocate for user experience and design excellence within the company.
- Measure and analyze the impact of your designs, using data to iterate and improve the user experience.
What You Will Need
- A minimum of 8 years of experience in customer-focused design roles at product companies.
- A strong portfolio showcasing your expertise in user-centered design, including case studies of successful projects.
- Proficiency in design tools such as Sketch, Figma and prototyping tools like Protopie
- Excellent communication and storytelling skills, with the ability to articulate and present design vision & decisions clearly.
- Experience conducting user research and usability testing.
- A deep understanding of interaction design, information architecture, and visual design principles.
- Strong problem-solving skills and a passion for creating delightful user experiences.
- Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously.
About The Team
The Gojek Design Team is a vibrant, diverse collective of around a hundred designers spread across two countries, we are creative thinkers and innovators who are passionate about solving complex problems and creating impactful user experiences. We value collaboration, delight, and a user-first mindset. Working with us means being part of a supportive environment where your ideas are valued, and you have the freedom to experiment and grow. Together, we envision, create, and support products and services that profoundly improve the lives of our customers.
Since our humble beginnings in 2015 as a small team of 15 designers, we’ve expanded in tandem with Gojek’s growth, bringing over 24 different products to life. Along the way, we’ve tackled numerous challenges, from refining our design processes to fostering a design-centric philosophy company-wide. Our journey has been one of continuous evolution, improving the quality of our outcomes, expanding our influence within the organisation, and relentlessly advocating for our customers.
We're committed to continuous learning and improvement, and we celebrate our successes as a team. Join us, and be a part of a team that’s not just shaping products but transforming lives of millions of users across Southeast Asia.
Top Skills
What We Do
GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
