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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
About the Role
At SoFi, we’re on a mission to help our members achieve financial independence and reach
their goals — from owning a home to paying off debt to investing for the future. Our Operations
team is at the heart of delivering a world-class member experience.
We’re looking for a Staff Data Analyst to join our Operations Performance Management
team. In this role, you’ll turn data into insights and insights into action. You’ll help us understand
what drives performance, where we can improve, and how we can continue to deliver seamless
experiences to our members.
This role will report to the leader of Ops Business Intelligence and will work closely with our VP
of Operations. This is a highly visible role within SoFi’s data science and Business Intelligence
community and directly contributes towards key company goals and objectives.
What You’ll Do
● Build and maintain agent scorecards, dashboards, reports, and KPIs that measure
operational performance and the member experience.
● Conduct variance analysis, root cause investigations, and deep-dive studies to
identify opportunities for improvement.
● Partner with Operations leadership to analyze performance drivers and develop
actionable recommendations that enhance efficiency and quality.
● Translate data findings into clear insights and stories that influence strategic
decisions.
● Collaborate with Product, Engineering, Data Science, and other partners to ensure
reliable data sources and scalable reporting infrastructure.
● Promote a data-driven culture across Operations by empowering teams with tools,
training, and analytical best practices.
What You’ll Need
● Bachelor’s degree in Data Science, Statistics, Analytics, Economics, Engineering, or a
related field (Master’s preferred).
● 5+ years of experience in data analytics, operations analytics, or business intelligence.
● Advanced SQL skills and experience with visualization tools such as Tableau, Looker,
or Power BI.
● Proven ability to perform root cause and variance analysis in operational settings.
● Excellent communication skills — able to simplify complex data and influence non-
technical audiences.
● Strong business acumen and a passion for improving member experiences through
data.
Nice to Have
● Experience in financial services, fintech, or contact center operations.
● Familiarity with Python, R, or other analytical tools.
● Knowledge of process improvement frameworks (Lean, Six Sigma, etc.)
Top Skills
What the Team is Saying
What We Do
For over a decade, SoFi has helped transform the Fintech industry by creating financial products and services that help people borrow, save, spend, invest, and protect their money better, so they can achieve financial independence and realize their ambitions. Whether it’s owning a home, saving for retirement, paying off their student loans, or helping our members invest - SoFi is there every step of the way. Want to learn more about how it works? Check it out here: https://www.sofi.com/how-it-works/
Our core values are at the center of how we help our millions of members get their money right. They are our guiding principles for how we think about serving our members, building our company, and most importantly, how we work together. At SoFi, it’s not just what we do - but how we do it.
SoFi is also proud to be the naming rights partner of SoFi Stadium, home of the Los Angeles Chargers and the Los Angeles Rams.
For more information, visit SoFi.com
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
