Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees, and partners. We solve problems no one has solved before to create a world where people ask, “how did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley. We are on a mission to create a world without tradeoffs for our customers as we Aim High and Find a Way to Wow our Customers. We have been named one of the “50 Smartest Companies in the World” by MIT Technology Review and “30 Global Game Changers” by Forbes.
Job Overview
Search & Discovery is the most critical customer facing experience within Coupang, relevantly match-making the billions of products to customer intent. We are building the next-generation infrastructure to sustain the hypergrowth of the business for the coming years. We are looking for an experienced and passionate engineer leader that can drive this effort across the stack, including serving, pipelines, and machine learning.
The desired candidate can dive deep into underlying components, design and optimize the stack end-to-end and be a role model for building high-quality machine learning systems and delivering results with grit. Key to this position’s success will require the ability to understand business needs and work backwards to develop technical solutions while working effectively with leaders of individual teams and align technical directions with key stakeholders.
This role will involve working closely with Search senior leadership (VP, Sr. Directors) and will offer the autonomy to identify and solve key Search problems and explore innovations in various areas like deep learning and large language modeling, with a specific focus to improve search relevance and quality.
Key Responsibilities
Build end-end Search & Discovery systems and help design the next-generation AI products to support the business growth
Have strong execution with the ability to drive key developments and overcome technical blockers
Ensure solid ML design and operational excellence
Be metrics driven and can identify big opportunities
Build strong collaborations with partner teams
Recruit and develop world-class talent
Basic Qualifications
6+ years of industry experience in technology companies.
Have a broad and deep understanding of key technology areas including information retrieval, deep learning, large language modeling, data processing, real-time serving.
Solid track record of delivering large and complex systems with big business impacts.
Strong design and problem-solving skills.
Excellent communications and collaborations across teams and across functionalities.
Preferred Qualification
Working experiences on search and recommendations systems.
Search relevance and query understanding
Technical Lead or Manager of teams
Pay & Benefits
Our compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation.
The base pay for this position ranges from $174,000K/year to $299,000K/year. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
General Description of All Benefits
- Medical/Dental/Vision/Life, AD&D insurance
- Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
- Long-term/Short-term Disability
- Employee Assistance Program (EAP) program
- 401K Plan with Company Match
- 18-21 days of the Paid Time Off (PTO) a year based on the tenure
- 12 Public Holidays
- Paid Parental leave
- Pre-tax commuter benefits
- MTV - [Free] Electric Car Charging Station
General Description of Other Compensation
"Other Compensation" includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers.
If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at [email protected].
Job Requisition ID: R0079238
Skills Required
- 6+ years of industry experience in technology companies
- Broad and deep understanding of information retrieval, deep learning, large language modeling, data processing, and real-time serving
- Track record of delivering large and complex systems with significant business impact
- Strong design and problem-solving skills
- Excellent communication and collaboration skills across teams and functions
- Experience with search and recommendation systems
- Experience with search relevance and query understanding
- Experience as a technical lead or manager of teams
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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