Staff Manager of Product Operations

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands—like Nestle, Sylvania, Kong, Panasonic, Sorel, and Pandora—rely on Pattern's global ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces®.

We’re looking for a Staff Manager of Product Operations to be the key driver in managing and optimizing all incoming and outgoing data interactions over APIs with various marketplaces and services. Your role will involve managing cross-functional relationships with leaders at every level of the organization, ensuring seamless integration and synchronization of data to support our eCommerce acceleration strategies.

This is a full time position based at our headquarters in Lehi, UT.

Key Responsibilities:

• Oversee and manage the integration of APIs with external marketplaces and services, ensuring smooth data flow and alignment with company objectives. Troubleshoot and resolve integration issues to maintain operational efficiency.

• Lead and coordinate efforts across product management, engineering, data teams, and external partners to drive successful integrations. Facilitate communication and collaboration to align stakeholders and address integration challenges.

• Ensure the accuracy, consistency, and security of data exchanged through APIs. Implement best practices for data management and establish processes to monitor and maintain data integrity.

• Drive integration projects from initiation through completion, managing timelines, resources, and deliverables. Determine interdependencies and stage resources timely and efficiently. Influence and guide cross functional teams to achieve project goals.

• Develop and implement success metrics and KPIs to track and present the performance of integrations. Analyze data to identify trends, issues, and opportunities for improvement.

• Create/maintain comprehensive documentation for API integrations, including technical specifications and user guides. Provide training and support to internal teams and partners to facilitate effective use of integrations.

• Identify opportunities for process improvements and automation within the integration framework. Advocate for and implement enhancements to drive operational excellence and scalability.

Qualifications:

• Bachelor’s degree (or higher) in Computer Science, Information Systems, Business Administration, or a related field. 

• 5+ years of experience in product operations, API management, or related roles, with a focus on eCommerce or technology-driven environments. Proven track record of managing API integrations and cross-functional projects.

• Excellent project management and organizational skills.

• Exceptional communication and interpersonal skills with the ability to influence and collaborate effectively across diverse teams and internal/external stakeholders.

• Demonstrated ability to lead through influence and drive results in a matrixed environment. Strong problem-solving skills and a proactive approach to addressing challenges.

• Solid understanding of data flow, data integration, and API protocols. 

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team

• Video technical assessment with a hiring manager

• Onsite interviews with department leaders

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.