Jobs at Pattern

Leads Pattern’s global brand strategy and in-house creative organization across international markets, including China and EMEA. Partners with executive leadership, oversees creative and social strategy, builds systems and teams, manages budgets and vendors, and ensures brand initiatives drive measurable demand and efficient growth. The role requires hiring and coaching global creative talent, overseeing video, animation, design, and content capabilities, and working onsite in Lehi, Utah with international travel as needed.

Leads a team of Operations Managers and marketplace strategy for brand partners using TikTok Shop. Oversees ecommerce operations, PDP optimization, product launches, listing quality, fulfillment, customer service workflows, pricing, seller monitoring, and marketplace policy compliance. Partners with supply chain, logistics, product, finance, and commercial teams to resolve bottlenecks, improve processes, and manage distributed execution teams while maintaining shop health and operational excellence.

The Marketplace Account Executive identifies and qualifies strategic prospects, engages stakeholders, communicates Pattern’s ecommerce value proposition, and drives complex B2B deals through the full sales cycle. Responsibilities include prospect research, relationship building, account planning, messaging, negotiation, meeting generation, and collaboration with enterprise account managers, marketing, and alliances teams. The role requires disciplined pipeline management, self-directed urgency, and comfort navigating long, multi-stakeholder sales cycles.

Provides customer and brand partner support while driving continuous improvement across customer support operations. Responsibilities include resolving escalations in Zendesk, maintaining SOPs and macros, managing quality audits, leading onboarding calls, creating training content, producing reports, identifying ticket and process trends, and implementing improvements with cross-functional teams.

Leads a team of TikTok Shop Account Managers while managing strategic brand partnerships. Owns social commerce strategy, GMV and revenue growth, client relationships, executive business reviews, operational playbooks, and cross-functional collaboration. Provides expertise on TikTok Shop features, affiliate ecosystems, creator programs, content optimization, and marketplace trends. Requires extensive ecommerce or marketplace experience, direct people management, advanced analytics, strong leadership, and executive communication skills.

Own the social commerce brand portfolio, including account escalations, forecasting, P&L management, profitability, promotional strategy, and operational performance. Lead cross-functional initiatives across inventory, ecommerce operations, customer service, and finance. Coach Social Commerce Directors, establish scalable operating standards, improve reporting and escalation workflows, and drive growth across marketplace channels such as TikTok Shop.

Own evaluation systems and model-quality improvements for a generative content platform producing AI-generated ecommerce content. Build datasets, rubrics, automated judges, quality gates, and labeled training data from brand feedback. Quantify qualitative improvements, establish approval thresholds, and drive fine-tuning or retrieval experiments into production. The role requires strong software and system design skills, production service ownership, formal machine learning or statistics training, and experience measuring correctness in non-deterministic systems.

Design and produce a wide range of visual assets (events, campaigns, mailers, swag, ads, decks, eBooks, one-pagers, documents). Develop and push the Pattern brand through strategic creative thinking, collaborate with the creative team from concept through production, manage projects and timelines, communicate across the company, and present work with a strong design point of view.

Execute and optimize paid social campaigns across Meta, TikTok, Pinterest, and Reddit; track budgets, KPIs, performance, and reporting; identify scaling opportunities; and coordinate accurate campaign delivery. Monitor client social channels, respond to community interactions, build audience relationships, and assist with content scheduling. The role requires strong communication, organization, analytical ability, attention to detail, autonomy, and teamwork.

Own the full B2B sales cycle from prospecting and discovery through negotiation, legal review, procurement, and contract signing. Build a self-generated pipeline, run demos and proposals, forecast accurately, and use MEDDICC qualification. Develop partnerships with Meta, Snap, agencies, and brands while collaborating with customer success, product, and marketing teams. Contribute to hiring, sales-process improvements, and company-wide commercial initiatives.

Build and deploy scalable full-stack AI products from concept through production. Design AWS cloud infrastructure, integrate LLMs, embeddings, multimodal models, and agents, and establish evaluation, guardrails, structured outputs, observability, and reliable CI/CD. Mentor engineers, lead architectural decisions, collaborate with product and design teams, and translate ambiguous business problems into high-impact ecommerce solutions.

Supports three senior executives by managing complex calendars, prioritizing tasks, handling confidential information, coordinating travel and visitors, preparing reports and presentations, maintaining filing systems, planning company events, and serving as a contact for clients, vendors, and visitors. The role is fully onsite in Lehi, Utah, and requires strong communication, organization, discretion, initiative, and multitasking skills.

The Head of Demand Generation will build and lead Pattern’s multichannel, paid, programmatic, retail media, and AI-powered demand engine. Responsibilities include managing a multimillion-dollar budget, optimizing campaigns using funnel analytics, developing attribution and automation workflows, testing AI tools, partnering across marketing and technology teams, and leading demand generation specialists. Success involves improving pipeline, revenue, CAC, and ROAS while establishing scalable strategies and processes.

Supports B2B lead generation through events, webinars, content, email, social media, and partnerships. Tracks marketing-qualified leads, meetings, conversions, and pipeline contribution; coordinates events and webinars; creates marketing content; manages social media and email campaigns; supports PR and media relations; and represents the company at external events. The role also contributes to internal culture and brand ambassadorship.

Manage and optimize paid advertising campaigns across TikTok DTC, TikTok Shop, and Meta. Responsibilities include campaign launches, creative briefing, audience and bid optimization, A/B testing, budget pacing, performance reporting, pixel and conversion tracking, and monitoring platform updates. The role requires 1–2 years of TikTok Ads experience, strong knowledge of TikTok ad formats and targeting, familiarity with Meta advertising, and data-driven collaboration with creative, analytics, and brand teams.

Design user experiences and interfaces for a global e-commerce fulfillment network covering inventory receiving, tracking, auditing, and shipping. Collaborate with product managers, engineers, and business leaders to identify insights, define requirements, conduct design critiques, use and enhance the design system, and ensure product experience quality. Apply knowledge of e-commerce marketplaces, logistics, and competitive trends while owning projects through completion.

Designs, builds, and operates scalable batch and real-time data infrastructure processing trillions of data points. Responsibilities include platform architecture, infrastructure as code, self-healing systems, observability, developer tooling, pipeline optimization, security controls, database tuning, and distributed-system troubleshooting. The role collaborates with engineering and product teams, improves reliability and performance, and enables safe access for data engineers, software engineers, and AI agents.

Build and maintain the Creative Factory platform, including image and video template editors and GenAI capabilities such as image generation and background removal. The role focuses primarily on Kotlin, Spring Boot, and PostgreSQL backend development, with opportunities to grow into React and TypeScript frontend work. Responsibilities include feature development, bug fixing, technical debt reduction, code reviews, critical evaluation of AI-generated code, and end-to-end ownership of platform components.

Own end-to-end product design for the Campaigns experience, from discovery and research through delivery and measurement. Collaborate within a fullstack pod with product managers and developers, conduct customer interviews and usability testing, refine design patterns, prototype with AI tools, advocate for users, and ship independently on a three-week cadence. The role also contributes to design-system maturity, team guidance, and future AI product integrations.

Manage a portfolio of brand partners and develop data-driven TikTok Shop and marketplace strategies. Responsibilities include analyzing account performance, identifying growth opportunities, optimizing listings and campaigns, coordinating affiliate outreach, presenting performance reports, and delivering consultative recommendations. The role requires strong client relationship management, communication, organization, problem-solving, and ecommerce marketplace expertise while collaborating with internal teams to improve sales, visibility, KPIs, and client satisfaction.