Description
About Rocket Now
Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,
Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)
About CP One Japan
CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.
Main Responsibilities
We are seeking a highly experienced Staff IT Operations Engineer to lead the design, implementation, and continuous improvement of our Modern Workplace environment.
This role is primarily focused on enterprise IT operations and endpoint management rather than software development or security architecture.
This role requires deep expertise in endpoint management, identity and access management, enterprise IT operations, and end-user experience. The ideal candidate combines strong hands-on technical capabilities with operational ownership and stakeholder management experience in large-scale enterprise environments.
- Own and manage endpoint platforms (Windows/macOS)
- Administer and improve MDM solutions (Intune, Jamf)
- Manage Entra ID, SSO, MFA, and Conditional Access
- Support enterprise IT operations and end-user experience
- Lead endpoint refresh, migration, and modernization projects
- Driving automation, process improvement, and operational excellence
- Partner with Security, Infrastructure, and Global IT teams
Qualifications
Basic Qualifications
- 7+ years in IT Operations, Endpoint Engineering, or Modern Workplace
- Experience owning and administering enterprise endpoint management platforms, including policy design, device lifecycle management, and security compliance.
- Experience leading endpoint migration, modernization, or large-scale deployment projects.
- Hands-on experience administering and supporting Microsoft Intune and enterprise MDM platforms
- Experience supporting Active Directory / Microsoft Entra ID environments
- Experience with SSO, MFA, and identity lifecycle management
- Experience managing enterprise endpoint environments (Windows/macOS)
Recruitment Process
Document Screening → Zoom Interview → On-site (Zoom) Interview → Offer
Please note that the recruitment process may be modified depending on the position and circumstances.
Interview schedules and application results will be communicated to the email address provided during the application process.
Employment Terms
- Employment Type: Full-time Employee
Important Notes
- This job posting may be closed before the stated posting end date if all hiring positions have been filled.
- If any false information is submitted during the application process, Coupang reserves the right to withdraw or revoke an employment offer.
- In accordance with applicable laws and regulations, individuals entitled to employment protection (e.g., veterans receiving benefits, people with disabilities, etc.) may be given preferential consideration in the hiring process.
- The role, responsibilities, and/or position assigned at or after joining the company may be subject to change based on the candidate’s experience and business needs. No specific restrictions will be placed on such changes, and candidates will be informed at an appropriate time prior to joining the company.
- Additional details regarding the application process will be provided separately via email or during interviews.
Privacy Notice
The personal information you provide as part of your application will be collected and managed by Coupang in accordance with the following Privacy Policy:
https://www.coupang.jobs/jp/privacy-policy/
Skills Required
- 7-10 + years of relevant IT operations experience
- Strong proficiency in endpoint management, network troubleshooting, and IT asset management
- Excellent interpersonal and communication skills
- Solid understanding of Windows/macOS environments, Active Directory, and MDM solutions
- Experience with enterprise ticketing tools (e.g., ServiceNow)
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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