Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission:
We’re hiring a Staff Infrastructure Engineer (Data) to design, harden, and operate the distributed systems that power analytics, experimentation, and ML at Zocdoc. You’ll set the long‑term architectural vision for our AWS‑based data platform, establish SLOs and guardrails, and drive cost, reliability, and security for data at scale. This is an infrastructure‑heavy role (SRE/platform engineering mindset) for someone who loves building robust, stable, and governed data foundations, not just pipelines.
You’ll enjoy this role if you are…
- Motivated by availability, latency, and cost SLOs for data platforms, owning them end‑to‑end.
- Equally comfortable designing multi‑account AWS architectures and hands‑on debugging of Spark jobs.
- Pragmatic: you favor simple, operable solutions and automation over bespoke one‑offs.
- Excited to influence data producers/consumers via contracts, governance, and self‑service platforms.
Your day to day is…
- Own platform reliability & operations for data infrastructure: capacity planning, incident response/on‑call, disaster recovery, and performance tuning across compute and storage (e.g., Databricks, Snowflake, Glue/Athena, Kinesis/Kafka).
- Architect the lake / lakehouse layers (Delta Lake / Apache Iceberg / Hudi) with clear data contracts, schema evolution, compaction, and retention; build the controls that make it safe and fast.
- Harden platform surfaces (networking, IAM, encryption, key management, VPC endpoints/PrivateLink, Lake Formation/Unity Catalog) for PHI/PII, auditing, and least‑privilege by default.
- Establish observability for data systems (Datadog/CloudWatch): golden signals, lineage, SLIs/SLOs, and cost telemetry/FinOps.
- Infrastructure‑as‑Code everything (Terraform/CDK) including EMR/EKS clusters, Snowflake roles/warehouses, secrets, and CI/CD for data platform changes.
- Optimize warehouse usage (Snowflake preferred; BigQuery/Redshift welcome): warehouse sizing/queuing, clustering, pruning, caching, RBAC, cost controls.
- Partner with data engineering & security to set platform standards (orchestration like Dagster/Airflow; governance via Unity Catalog/Collibra/Lake Formation; quality and metadata services).
You’ll be successful in this role if you have…
- 8+ years in infrastructure/SRE/platform engineering (or hybrid data platform) with deep AWS expertise (networking, IAM, CDK, S3, EKS, EMR, Glue, Lambda; multi‑account patterns).
- Expertise running distributed data processing at scale with Spark (Databricks or EMR/EKS), plus working knowledge of Hadoop/Hive/Presto/Trino.
- Strong SQL fundamentals and data modeling; Snowflake (or BigQuery/Redshift) performance and cost optimization.
- Proven leadership establishing SLOs, runbooks, incident response, and reliability tooling for data platforms.
- Solid IaC (Terraform), CI/CD, and security‑by‑default mindset for PHI/PII.
Bonus if you have…
- Experience with Delta/Iceberg lakehouse internals, table formats, and compaction strategies.
- Large‑scale Cloud‑based data compute (Spark on Databricks, autoscaling, queueing, scheduling).
- Hands‑on with metadata & governance stacks (Unity Catalog, Collibra), data quality frameworks, and cost governance.
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Top Skills
What the Team is Saying
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
