About the role:
Blackbaud is seeking a Staff Identity and Privileged Access Management (IAM/PAM) Administrator (Tier-2) to support by providing advanced operational and technical support for IAM and PAM services. This role owns deeper troubleshooting, root cause analysis (RCA), recurring failure elimination, and routing platform/configuration changes within approved standards.
What you’ll be doing:
Partner closely with engineering and security/IT leadership to improve stability, scale onboarding, and mature both IAM and PAM programs.
Troubleshoot complex IAM issues to include failed provisioning chains, attribute mapping errors, workflow and connection failures.
Perform RCA and recurring IAM incidents and implement durable fixes.
Execute routing IAM configuration changes within standards (role models, workflows, integrations).
Lead operational support for access certification and remediation closure.
Own remediation of complex PAM failures (CPM/connector issues, reconciliation, platform bugs).
Perform RCA for rotation failures, session issues, and onboarding gaps.
Execute routing PAM configuration changes (platforms, policies, safes).
Support upgrades/patching execution and validation under engineering standards.
Participate in shift/on-call rotations for incident response.
Drive problem management to eliminate repeat incidents.
Produce operational reporting and contribute to KPIs/KRIs for IAM and PAM programs.
Act as an escalation point for the service desk.
What we’ll want you to have:
3+ years in IAM/PAM operations or identity engineering support.
Familiarity with enterprise directory services (AD, Entra ID and AWS directory services).
Troubleshooting skills across Windows, Linux, directory services, and Cloud environments (Azure & AWS).
Comfortable following runbooks and standardized procedures.
Hands-on experience with enterprise IAM/IGA and PAM platforms (e.g., SailPoint, CyberArk, and BeyondTrust).
Able to work flexible hours as required by business priorities.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
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What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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