Shape the future of digital product innovation by building solutions that create measurable value for clients. Join a collaborative team where you will influence strategy, drive delivery, and accelerate your career through growth and mobility opportunities. Bring your product leadership, customer focus, and execution rigor to deliver high-quality launches that matter.
Job Summary
As a Vice President, Product Manager at JPMorgan Chase within Global Customer Platform, you will be an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
In this role, you will partner with technology, design, data, operations, and business stakeholders to define outcomes and deliver against a clear roadmap. You will translate client needs into prioritized capabilities, balancing speed to market with reliability and risk-aware delivery. You will use data and customer insights to guide decisions, measure adoption, and continuously improve the product experience. Success requires strong stakeholder management, crisp communication, and disciplined execution across discovery, build, launch, and iteration.
Job Responsibilities
- Define product vision and strategy aligned to customer needs, business outcomes, and platform capabilities.
- Lead discovery and market research to identify problems, validate hypotheses, and convert insights into roadmap priorities.
- Own the product roadmap and backlog, ensuring clear prioritization, well-defined requirements, and readiness for delivery.
- Partner with design and engineering to shape solutions, evaluate trade-offs, and deliver releases that meet quality and reliability expectations.
- Establish success metrics and track outcomes across cost, feature performance, customer experience, risk posture, and reliability.
- Drive end-to-end launch planning, including stakeholder alignment, release readiness, communications, and post-launch measurement.
- Incorporate customer feedback and production insights to iterate, address defects, and improve usability and value over time.
- Align cross-functional stakeholders on scope, timelines, dependencies, and decisions to ensure transparent delivery execution.
Required qualifications, capabilities and skills
- 8+ years of experience in product management or a closely related domain.
- Experience leading end-to-end product lifecycle activities (discovery, ideation, requirements definition, delivery, and iteration).
- Advanced knowledge of product development lifecycle practices, including backlog management and roadmap planning.
- Experience using data analytics to define product metrics, evaluate performance, and inform prioritization decisions.
- Ability to translate customer needs into clear problem statements, requirements, and acceptance criteria.
- Experience partnering with cross-functional teams (engineering, design, data, and business stakeholders) to deliver product outcomes.
- Strong written and verbal communication skills, including executive-ready status updates and decision framing.
Preferred qualifications, capabilities and skills
- Experience working in a highly matrixed, complex organization.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 8+ years of experience in product management or a closely related domain
- Experience leading end-to-end product lifecycle activities, including discovery, ideation, requirements definition, delivery, and iteration
- Advanced knowledge of product development lifecycle practices, backlog management, and roadmap planning
- Experience using data analytics to define product metrics, evaluate performance, and inform prioritization decisions
- Ability to translate customer needs into problem statements, requirements, and acceptance criteria
- Experience partnering with engineering, design, data, and business stakeholders to deliver product outcomes
- Strong written and verbal communication skills, including executive-ready status updates and decision framing
- Experience working in a highly matrixed, complex organization
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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