Staff Full-Stack Engineer — Customer Experience

This is a strategic, high-impact role reporting to the CX Engineering Group Manager. You’ll work at the crossroads of engineering, product, analytics, and business, helping shape the experiences that complement Forter’s fraud detection platform.

We’re looking for someone who wants to go beyond writing code — someone who actively drives technical direction, improves our stack for scalability, performance, cost, and developer experience, and pushes our group to engineering excellence in this new era of GenAI capabilities. While the role focuses primarily on the backend, it spans the full stack. In our stack you’ll find Node.js, React, Redis, Elasticsearch, Kafka, SnowFlake and other Sql/noSql DBs.
If you're energized by solving complex problems, striving for engineering excellence, and bringing value all around — we’d love to meet you.

• Drive technical strategy and architecture across the CX group. You'll proactively identify areas to improve scale, cost-efficiency, performance, and developer velocity — primarily in backend systems, but also across the stack.
• Platformize our suite of experiences into a holistic journey - as Forter is the leading player in the trust in the digital space, our holistic experience becomes crucial. Take a central part in creating a platform experience for our users.
• Leverage AI tools to boost velocity and value for users - be a significant contributor and driving force in the adoption and utilization of the various new AI tools out there
• Make things happen. You’ll work closely with stakeholders to turn ambiguous ideas into actionable plans — and then guide teams to bring them to life.
• Be the go-to technical leader for CX. You'll lead and coordinate cross-org initiatives, ensuring alignment, clarity, and quality execution across multiple teams.
• Mentor and elevate. You'll raise the bar for engineering excellence by mentoring developers, sharing knowledge, and helping teams adopt best practices.
• Own execution and delivery. You'll play a key role in getting high-impact initiatives delivered — hands-on in the code when needed, and always driving toward outcomes.
  

• 8+ years of experience in fullstack development, with deep expertise in technologies like Node.js, React, JavaScript (ES6+), HTML/CSS, and responsive design.
• Cloud-native expertise with at least one major provider — AWS is a big plus.
• Experience with the latest AI tools for development - Cursor / Loveable / Base44 etc.
• Hands-on experience with Redis, Elasticsearch, MySQL, Snowflake and event-driven architectures.
• Proven impact as a senior or staff engineer — driving architecture, influencing product decisions, and leading technical initiatives across teams.
• Strong systems thinking — designing, building, and scaling distributed systems that are resilient, performant, and maintainable.
• Excellent communication skills — you’re as comfortable discussing roadmap with product managers as you are mentoring engineers or reviewing code.
  

• Have experience with creating products based on LLMs and AI
• Experience with building data pipelines in high scale and throughput products
• Experience with micro-frontends
• Have experience with writing in Python

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Hybrid work:

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

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