The Role
The Staff Engineer will lead technical direction for a communication platform, mentor engineers, and manage system architecture, performance, and collaboration across teams.
Summary Generated by Built In
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the Role
We’re looking for a Lead Software Engineer to join our Funnel & Website Builder team, the group behind one of HighLevel’s most heavily used and business-critical product surfaces. The Builder ecosystem powers the end-to-end experience for creating funnels and websites: real-time collaborative editing, rendering, publishing, analytics, AI-assisted creation, and global delivery at scale.As a Lead Engineer, you will balance technical leadership with team leadership, spending roughly 50% of your time managing and guiding engineers, driving execution, and ensuring alignment and the remaining 50% contributing hands-on to building impactful features, improving architecture, and elevating code quality. You will steward delivery across multiple squads in the Builder ecosystem, partnering closely with product, design, infra, and security teams. You’ll ensure smooth sprint execution, maintain engineering excellence, remove blockers, guide architects and developers, and ensure the direction of the product is technically sound, scalable, and stable. This is a highly visible leadership role responsible for both people outcomes and product outcomes.
Responsibilities
- Contribute directly to codebases across Vue 3, Nuxt, Module Federation, Node.js / NestJS services, and supporting infrastructure
- Architecture & System DesignDesign and review architectures for scalable, low-latency, high-traffic systems, including:CDN and global traffic routing strategies
- Routing and publishing serversCaching & edge rendering layersReal-time collaborative editing pipelinesStability and performance instrumentation
- Lead architectural discussions and help teams make informed technical decisionsIdentify stability risks, performance bottlenecks, and systemic reliability gaps and drive targeted initiatives to eliminate them
- Work with infra/SRE teams to ensure systems meet global scale requirements across millions of daily page loadsDefine architectural guardrails, standards, and best practices for frontend and backend services
- Build impactful product features, performance improvements, and internal tooling
- Prototype and ship enhancements to the rendering engine, builder UX, theme system, component framework, publishing flows, or AI-powered creation features
- Debug complex production issues across distributed microservices, CDN layers, and global traffic patterns
- Improve developer experience through better tooling, automation, and build pipelines
- Manage and mentor developers across Builder squads including performance management, career growth, and technical guidance
- Lead and facilitate sprint planning, sprint creation, execution tracking, and sprint reporting
- Work with PMs, designers, and engineering managers to translate roadmap goals into executable sprint plans
- Review team deliverables and ensure engineering direction is consistent, maintainable, and aligned with long-term platform strategy
- Conduct code reviews, provide constructive feedback, and set quality standards across teamsEnsure team velocity remains high, proactively identify blockers, resource gaps, or architectural misalignment
- Encourage a culture of ownership, iterative execution, and engineering excellence
- Collaborate with cross-functional partners to refine roadmap, prioritize work, and ensure predictable delivery
Requirements
- 7+ years of full-stack engineering experience building high-scale backend systems and complex UI platforms
- Strong experience with Vue 3, Nuxt, Module Federation, and component-driven frontend architectures
- Solid backend skills with Node.js, NestJS, event-driven systems, queues, and high-throughput APIs
- Experience working with:MongoDB, Firestore, Elasticsearch, ClickHouseNginx, CDN strategies, multi-region deployments
- Caching systems, distributed architectures, proxy serversStrong understanding of real-time collaboration, rendering engines, asynchronous processing, and fault-tolerant design
- Ability to design systems prioritizing reliability, maintainability, extensibility, and performance
- Experience improving availability, stability, and responsiveness of large-scale production systems
- Comfortable defining and working with SLOs, structured logging, distributed tracing, and performance dashboards
- Strong debugging skills across frontend, backend, infrastructure, and distributed network layers
- Proven experience leading engineers or squads including mentorship and technical guidance
- Ability to drive sprint execution, reporting, stakeholder communication, and predictable delivery
- Excellent communication and ability to influence without authority
- Collaborative, pragmatic, and solution-oriented mindset
- Thrives in fast-paced environments with high product usage and large-scale impact
EEO Statement
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
Top Skills
Cloud Run
Cloudflare
Cloudsql
Elasticsearch
Express
Firestore
GCP
Gke
JavaScript
MongoDB
Nestjs
Nginx
Pub/Sub
SQL
Typescript
Vue
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The Company
What We Do
https://www.gohighlevel.com/quick-links
One white-labeled marketing app to rule them all. HighLevel is everything your business needs to succeed!
Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more!
Automatically message leads via voicemail, forced calls, SMS, emails, FB Messenger & more!
Use our built in tools to collect payments, schedule appointments, and track analytics
