Use problem-solving skills including identification, research, and coordination of resources necessary to effectively troubleshoot and provide advanced diagnostic analysis / root cause identification for high priority incidents.
• Proactively monitor and analyze application patterns and metrics for opportunities to enhance reliability to prevent future incidents as well as opportunities to increase observability.
• Effective Business communication
Effective Incident management and communication
• Partner with internal and external technology associates to solve complex business needs.
• Work closely with the application development and architecture teams on collaborative technical decisions.
• Identify bottlenecks and problems throughout the infrastructure
• Operate in a DevOps culture, including building relationships with other technical and business teams.
Essential Business Experience and Technology Skills:
Required:
• Basic knowledge in Site Reliability Engineering core principles.
• Basic experience in software programming and framework experience including Java, Nodejs, Python, .NET, groovy, Gremlin, Tinkerpop, Remix/React.
• Working understanding and exposure to monitoring / diagnostic tools including AppDynamics, Elastic (APM, EUM, Synthetics, Logs, Infrastructure), Splunk, Zenoss Routing, Medallia/Decibel, Adobe AEM, VMWare VRops, and Akamai.
• Basic experience in relational and non-relational data solutions such as MSSQL, IBM DB2, Oracle, Mongodb, HBase, Hadoop (Cloudera)
• Basic knowledge of Multi-Tier / Multi-Tenant infrastructure design and solutions.
• Working understanding of application security and implementation of WAF, DDOS, TLS, active directory, SAML, OpenID, OAuth
• Working understanding of 3-Tier Network topologies, Hybrid Datacenter solutions, extranet connectivity, load balancers.
• Prior success extracting/translating findings into alternatives/solutions
• Exposure to knowledge in cloud eco-systems like ESXi, OpenShift, AWS, Docker, Azure, GCP is a plus
• Persistent and driven
• Proven analytical and problem-solving skills
• Ability to work in a fast-paced, multi-tasking, dynamic environment
• Self-motivated and takes initiative
• Strong interpersonal skills and international cultural awareness
• Degree in Computer Science, Information Systems, or equivalent experience
• 2+ years of related IT experience
Preferred:
• Experience in production support, application development, infrastructure, or technology operations
• Critical application or system SME knowledge
• Cybersecurity and/or IBM mainframe experience
• Finance/Insurance industry experience
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
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What the Team is Saying
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What We Do
We're honored to be No. 10 on Great Place to Work's World's Best Workplaces and recognized in the Fortune 100 Best Companies to Work For® list in 2025. At MetLife, we're leading the global transformation of an industry we’ve defined for over 157 years.
At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities.
Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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MetLife Teams
MetLife Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
