Jobs at HighLevel

Senior DevOps Engineer responsible for improving developer productivity through CI/CD automation, build infrastructure, observability, and internal tooling. The role manages Jenkins, Harness, Kubernetes, Docker, artifact repositories, quality gates, and vulnerability scanning while tracking DORA metrics and optimizing build performance and reliability. The engineer partners with platform, engineering, and QA teams to streamline build, test, and deployment workflows.

Designs and operates scalable multi-cloud infrastructure across GCP and AWS. Responsibilities include Terraform provisioning, production Kubernetes management, observability, incident response, root cause analysis, CI/CD automation, cloud security, networking governance, and reliability improvements. The role collaborates closely with development, QA, and platform teams while participating in on-call rotations and optimizing cloud environments.

Lead quality engineering vision and roadmap across product lines, drive CI/CD and release readiness, embed shift-left/shift-right practices, adopt AI-driven testing, mentor SDET managers, align quality metrics with executives, and architect test strategies for distributed systems and mobile.

Manages full-cycle recruiting for U.S. and LATAM roles, including sourcing, outreach, screening, interview coordination, offers, and onboarding transitions. Partners with hiring managers, builds targeted talent pipelines, ensures compliant and inclusive hiring practices, maintains ATS data, analyzes recruiting metrics, and improves hiring processes using automation, AI-enabled tools, and talent-market insights.

Own a Conversations product area end to end, including customer discovery, strategy, roadmap, requirements, prototyping, delivery, launch, growth, experimentation, and performance analysis. Lead agency customer calls, translate feedback into product opportunities, collaborate with engineering, design, marketing, support, and customer success, and build AI-native messaging features. The role also involves tracking activation, adoption, engagement, retention, and time to value while supporting planning and mentoring junior product managers.

Lead complex, cross-team product design initiatives from strategy through execution. Translate customer, business, technical, and data needs into coherent experiences; create workflows, prototypes, interaction models, and high-fidelity designs; shape AI-enabled and automation-heavy products; strengthen design systems and accessibility; identify experience gaps; and mentor designers across a remote, distributed organization.

Lead product design for core platform, native mobile experiences, and the design system. Manage approximately eight distributed product designers across the US and India, providing coaching, hiring, performance management, critiques, and quality oversight. Partner with Product and Engineering to improve UX/UI, interaction design, visual craft, information architecture, and cross-platform consistency. Drive design system adoption and responsible AI-assisted workflows while supporting high-velocity product delivery.

Build and ship frontend-first CRM Opportunities features in Vue.js, including scalable drag-and-drop pipeline boards, dynamic deal views, filters, saved views, bulk actions, and reporting. Optimize performance for large datasets, manage client-side state, support real-time collaboration, extend NestJS APIs, write automated tests, instrument production behavior, and maintain accessibility and responsive design. Participate in on-call, debugging, design documentation, and code reviews while progressively owning larger product areas.

Leads performance and scalability testing for distributed, production-scale systems. Builds shared load-testing frameworks, workload models, production-like Kubernetes and cloud environments, and automated CI/CD regression checks. Conducts load, stress, soak, and spike testing; performs capacity planning and root-cause analysis across APIs, databases, queues, and frontends. Establishes performance targets, interprets observability data, influences engineering decisions, and mentors junior team members.

Lead the strategy, design, governance, documentation, and adoption of HighLevel’s multi-team design system. Define visual foundations, components, tokens, templates, accessibility standards, and AI-readable guidance while partnering with engineers on implementation fidelity. Guide product teams, mentor designers, and improve system quality across a remote, global organization.

Engage technically sophisticated trial customers through consultative Zoom sessions, advanced platform support, proactive outreach, and nurture strategies. Manage a higher-value pipeline, translate CRM and marketing automation capabilities into business outcomes, and drive trial-to-paid conversions and MRR. Support CRM configuration, workflows, social media, funnels, websites, SEO, and integrations while meeting elevated engagement and conversion KPIs. Collaborate with peers and mentors to share best practices and improve team performance.

Supports affiliate partners through onboarding, communication, outreach campaigns, engagement playbooks, CRM management, performance tracking, reporting, and timely follow-up. Collaborates with Customer Success, Marketing, and Support teams to resolve issues and improve affiliate activation and revenue performance. The role requires managing partner portfolios, analyzing funnel and campaign metrics, supporting sponsorship contracts, and providing strategic guidance to high-profile affiliates and influencers.

Lead complex, cross-functional initiatives across Marketing, Sales, Success, and Support. The role owns projects from intake through delivery and retrospectives, translates strategic priorities into execution plans, manages risks and dependencies, tracks project health, and measures ROI and operational impact. The Project Manager also supports PMO governance, reporting systems, capacity planning, change management, and continuous improvement while partnering with senior leaders and executive stakeholders.

Develop and deliver enablement programs for Customer Retention and Account Management teams. Responsibilities include designing onboarding, learning paths, certifications, playbooks, and coaching resources; facilitating training on consultative selling, retention, winback, and expansion; analyzing CRM and call data to identify performance gaps; partnering with managers and cross-functional teams; and evaluating program impact through behavioral and business performance metrics.

Own email platform modules end to end, from architecture and prototyping through production operation and optimization. Build scalable Node.js and TypeScript services, Vue.js interfaces, APIs, sending infrastructure, analytics, and AI-powered features supporting 40M+ daily emails. Ensure reliability through idempotency, retries, caching, monitoring, testing, security, and data integrity. Operate production systems, respond to incidents, improve deliverability, and make architecture decisions for large-scale growth.

Own end-to-end product analytics for HighLevel’s lead-generation portfolio. Analyze customer behavior, funnels, cohorts, retention, conversion, monetization, experiments, and product adoption. Define metrics and instrumentation, build dashboards, identify data quality issues, conduct customer research, and translate findings into recommendations for product prioritization. Partner cross-functionally with Product, Engineering, Design, Data, and GTM teams, communicate decision-oriented insights, and mentor junior analysts.

Supports People planning and operating rhythms while leading complex, cross-functional programs and special projects. The role creates executable plans, aligns stakeholders, manages dependencies and risks, drives decisions through completion, and develops scalable processes and documentation. It also supports workforce planning, policy initiatives, compliance readiness, employee programs, executive recommendations, and AI-enabled automation. The position requires strong judgment, communication, organization, discretion, and comfort working through ambiguity in a fast-moving environment.

Plans and executes conferences, seminars, workshops, corporate, sponsored, virtual, and hybrid events. Manages event objectives, budgets, timelines, vendors, venues, catering, AV, transportation, merchandise, shipping, setup, and teardown. Engages attendees at booths, coordinates internal stakeholders, resolves issues, evaluates outcomes, and prepares post-event reports. Requires 20–30% travel, occasional weekend work, Dallas office availability, and lifting up to 50 pounds.

Twelve-month remote apprenticeship providing customer support through chat, email, Zoom, and calls. Responsibilities include troubleshooting product and configuration issues, documenting and escalating complex problems, delivering empathetic customer experiences, learning SaaS products and support processes, collaborating with team members, and using AI tools to improve support efficiency. The role includes mentorship, hands-on training, and potential conversion to full-time employment.

Architect and build production-grade agentic systems and shared AI platform services at enterprise scale. Develop agent orchestration, tool and MCP integrations, LLM gateways, evaluation frameworks, observability, safety controls, and cloud infrastructure. Drive reliability, cost optimization, AI-first engineering practices, technical standards, cross-team alignment, and mentorship while remaining hands-on with coding, architecture, and production debugging.