Jobs at HighLevel

Develops new business opportunities with sponsors, exhibitors, and marketplace companies. Responsibilities include prospect research, targeted outreach, relationship building, networking at industry events, sponsorship and exhibitor sales, pipeline management, CRM updates, and opportunity development. The role independently manages assigned opportunities, collaborates with sales and internal teams, and progressively assumes ownership of strategic opportunities and the full sales cycle.

Principal-level backend engineering role leading architecture and reliability for a global payments and commerce platform. Responsibilities include designing multi-tenant distributed services, payment orchestration, ledgers, reconciliation, APIs, schemas, observability, security, compliance, disaster recovery, and production operations. The role establishes engineering standards, mentors teams, supports hiring, drives technical strategy, and partners cross-functionally. Core technologies include Go, ConnectRPC, GCP, Kubernetes/GKE, Pub/Sub, Redis, MongoDB, Firestore, ClickHouse, and OpenTelemetry.

Lead complex product design initiatives across multiple teams and workflows. Define experience direction, create prototypes and high-fidelity designs, shape AI-enabled interfaces, strengthen design systems and accessibility, and mentor designers. Partner with product, engineering, research, data, and customer-facing teams to translate customer needs and business goals into coherent, high-quality shipped experiences in a remote environment.

Lead and develop a distributed team of 8–12 product designers delivering AI-powered workflows across product and revenue experiences. Set quality standards, guide design strategy, lead critiques and coaching, partner cross-functionally on roadmaps and tradeoffs, and ensure usability, accessibility, consistency, and launch readiness. Hire and develop talent while staying close to design decisions and using AI-assisted tools to improve exploration, prototyping, synthesis, documentation, and collaboration.

Lead Revenue Operations for Implementation and Customer Success, building forecasting, KPI, retention analytics, health scoring, workflow, and reporting frameworks. Partner with senior leaders on planning, business reviews, investment cases, tooling, and process design. Connect implementation and CS activities to churn, retention, customer lifetime value, and expansion revenue. Govern Freshdesk operations, Success AI performance, data integrity, and cross-functional improvements while developing analysts and influencing executives.

Own revenue operations for the Affiliates organization, including GTM planning, forecasting, analytics, process design, affiliate program tracking, payout coordination, ROI measurement, and tech-stack management. Partner with leadership through business reviews and recommendations, automate operational workflows, and manage and develop a small analyst team in a high-growth SaaS environment.

Manage and grow HighLevel’s affiliate program by recruiting and prospecting affiliates, developing personalized growth strategies, tracking KPIs, enforcing contractual expectations, and coordinating affiliate landing pages and offers. Collaborate with Sales, Marketing, and leadership on recruitment strategies, support affiliate events, and help users succeed with HighLevel software. The role requires digital marketing, agency sales, account management, or business development experience and familiarity with social media, SEO, funnels, and CRM systems.

Administer and optimize contract lifecycle management, AI-assisted legal review, eBilling, and outside counsel systems. Configure workflows, templates, clause libraries, approval routing, integrations, reporting, and user training. Develop legal technology processes, dashboards, KPIs, prompt libraries, and knowledge repositories; support AI governance and cross-functional enablement. Improve contract turnaround times, system adoption, data integrity, compliance, invoice workflows, billing guideline adherence, accrual reporting, and legal spend analytics.

Owns employee lifecycle processes across India, the US, and EOR populations, including offboarding, transitions, leave, benefits, payroll inputs, documentation, and employee requests. Maintains HRIS data, audits, reports, controls, and compliance records. Resolves complex operational matters, partners cross-functionally, supports HR systems and automation initiatives, and drives process improvements using AI and technology.

Designs print and editorial materials including event signage, vinyl wraps, window wraps, booth graphics, flyers, and branded collateral. Prepares print-ready files, supports digital layouts in Figma, contributes to brand initiatives, coordinates with events teams and print vendors, reviews proofs, and applies brand guidelines. Requires strong attention to detail, print production knowledge, rapid iteration, and the ability to balance creativity, quality, speed, and business priorities.

Supports U.S. federal and state corporate income tax compliance, ASC 740 tax provisions, estimated payments, technical research, audits, SOX controls, and tax account reconciliations in NetSuite. Partners with Accounting, FP&A, Treasury, Legal, auditors, regulators, and external tax advisors. Researches tax law, documents tax positions, evaluates entity and transaction impacts, and improves high-volume tax processes through automation and data analysis.

Lead product design strategy and execution for defined HighLevel product pillars. Partner with product and engineering leaders, influence product direction, conduct discovery, and deliver polished, accessible, data-informed experiences. Establish design quality standards, mentor designers, strengthen design systems and critique practices, define impact metrics, and lead complex work across ambiguity. The role requires strong visual and interaction design craft, AI-powered design tool experience, cross-functional leadership, and effective collaboration in a fully remote, globally distributed environment.

Conduct inbound and outbound prospect engagement, qualify leads, and deliver software demos via Zoom. Explain HighLevel's value proposition, align platform capabilities to business needs, address objections, and encourage trial sign-ups. Maintain CRM records, support lead handoffs, collaborate with marketing and trial experience teams, and participate in events as needed. The role requires strong communication, technical aptitude, SaaS and marketing knowledge, English fluency, and the ability to engage prospects in Spanish.

Leads HighLevel’s go-to-market legal function and commercial contracting team. Advises Marketing, Sales, Partnerships, Affiliate, Product Marketing, and Business Development on advertising, consumer protection, AI marketing, influencer programs, trademarks, and customer-facing terms. Oversees commercial legal operations, risk frameworks, agreements, templates, playbooks, and escalation processes. Manages and develops legal professionals, advises executives, and builds scalable compliance practices across a global SaaS organization.

Leads Revenue Operations for the Support organization, partnering with leadership on planning, forecasting, business reviews, financial modeling, KPI governance, and cost optimization. Builds analytics connecting support performance to retention, churn, and customer lifetime value. Oversees AI support measurement, automation strategy, workflow redesign, data integrity, tooling requirements, and change management. Develops high-performing analyst teams and influences cross-functional Product, GTM, Systems, and AI stakeholders through rigorous, data-backed recommendations.

Drive the IT compliance and SOX program across ITGCs and ITACs, including control design, effectiveness testing, audits, documentation, risk assessment, and remediation. Oversee access, change management, computer operations, cloud configuration, automated controls, and financial-reporting systems. Partner with Engineering, Product, Security, Finance, auditors, and control owners to automate evidence collection, implement continuous monitoring, sustain SDLC controls, and guide responsible AI adoption.

Leads company-wide pricing, packaging, monetization, customer research, segmentation, experimentation, and competitive intelligence. Builds commercial strategies, financial models, research programs, governance processes, and monetization roadmaps. Partners with Product, Finance, Data, Growth, Engineering, Marketing, Sales, Legal, and Customer Success to implement and measure pricing initiatives, improve customer and business outcomes, and establish a scalable pricing and insights function.

Owns end-to-end delivery of AI solutions inside ORA, from identifying Customer Success problems through design, orchestration, deployment, monitoring, and iteration. Builds AI agents, prompts, skills, knowledge bases, feedback loops, and call-lifecycle workflows. Partners with RevOps on platform capabilities, collaborates with QA and leadership, establishes technical standards, and experiments with emerging models and evaluation techniques.

Leads software quality initiatives across UI, API, performance, scalability, and infrastructure testing. Builds and scales automation frameworks, drives shift-left testing, reviews code, optimizes CI/CD pipelines, and performs root-cause analysis for production issues. Provides expertise in microfrontend architectures and databases, collaborates with engineering and product teams, and mentors QA/SDET engineers while developing tools that improve testing productivity and release reliability.

The Staff Engineer will design and develop shared frameworks and core services for HighLevel's platform, focusing on scalability and efficiency in engineering workflows. This role involves leading technical design reviews, mentoring engineers, and driving architectural decisions across teams while leveraging AI for improved SDLC processes.