Jobs at HighLevel

Lead strategy and roadmap for Website and Funnel Builder, event-level tracking, and analytics. Drive discovery, user research, define event taxonomy, partner with engineering/design/data to deliver AI-assisted features, improve activation, and build scalable tools for agencies.

Manage end-to-end accounting operations including endorsements, month/quarter/year-end close, reconciliations, cash management, invoicing, and audit support. Drive automation and process improvements, leverage AI tools for workflows and analysis, administer NetSuite reporting, FloQast close processes, and support Ramp expense optimization while collaborating cross-functionally on fintech integrations and special projects.

Evaluate AI outputs across pre-call, in-call and post-call advisor workflows in ORA. Classify failure modes, document patterns, iterate on prompts and knowledge-base entries, test fixes, and surface trends to drive improvements alongside Lead Analyst and engineering.

Lead FP&A for R&D and GTM, build financial models and business cases, own strategic planning, KPI development, capital allocation, and partner with senior leaders to drive data-driven investment and efficiency. Hire and mentor a high-performing finance team and implement AI-enabled process improvements.

Lead UX research to improve usability, consistency, and product-market fit. Conduct competitive audits, synthesize user feedback and analytics, run usability studies, contribute to design systems, produce UX artifacts, and partner with product, engineering, and design to drive user-centered improvements.

Own strategy, roadmap, and execution for HighLevel VoiceAI. Deliver reliable inbound/outbound AI voice agents integrated with telephony, CRM, workflows, and analytics. Improve agent setup, call quality, compliance, APIs/webhooks, monetization, and developer extensibility. Partner with engineering, design, support, and GTM to drive adoption, instrumentation, and measurable business outcomes for SMBs and agencies.

Design and build scalable user management systems for a multi-tenant SaaS: authentication, authorization, IAM/RBAC, session and token flows, auditing, data sync across stores, search integration, performance optimization, compliance, and mentoring teammates while collaborating with product, security, and DevOps.

Lead multi-cloud cost optimization and observability across GCP, AWS, and managed services. Build cost dashboards, define Cost Per Operation (CPO), automate cleanup and tagging, enforce governance, and partner with product, finance, and engineering to align infrastructure spend with business metrics.

Lead strategy and execution for HighLevel’s enterprise voice and contact center platform, owning SIP, HardPhone provisioning, IVR, CCaaS, routing, APIs/SDKs, and telephony-scale architecture. Drive ACD/ACD features, softphone experiences, provider-agnostic middleware, IVR/Voice AI, device lifecycle and migrations while partnering across engineering, operations, security and GTM to meet platform KPIs and enterprise reliability requirements.

Coordinate launch and logistics for local chapters and events, support volunteer leaders, manage vendor and stakeholder communication, track metrics and feedback, maintain documentation and dashboards, and ensure compliance and process improvements.

As a Senior Software Engineer, you will enhance the HighLevel platform by developing backend services, optimizing performance, ensuring security, and collaborating across teams to resolve technical challenges.

Manage affiliate and endorsement payout operations: validate commission calculations, process weekly payouts, maintain payment and tax records (including 1099s), handle high-volume affiliate inquiries, reconcile endorsement invoices with accounting and marketing, and identify process improvements.

Lead experimentation and causal inference at company-wide scale: define methodology, own statistical approaches for small samples and clustered data, apply causal methods when experiments arent feasible, run experiment review, build tooling and curriculum, and partner with analytics and AI/ML teams to ensure decision-grade results.

Lead and grow an analytics engineering team to build a trusted semantic metrics layer, scalable dimensional models, and governance. Partner cross-functionally to deliver reliable data products, improve pipelines and observability, set technical standards, and enable self-service analytics, experimentation, and ML while balancing scalability and business impact.

The Software Development Engineer III will enhance stability and scalability of a phone platform, optimize performance and resources, and lead modernization and security efforts.

Lead product vision, P&L, pricing, packaging, and growth for HighLevels revenue-generating products (Phone/CPaaS, Email, WhatsApp). Own strategy, roadmap, monetization, adoption, and cross-functional execution while managing and developing a team of product managers to drive revenue, margins, and product-led growth.

Lead QA for AI products: define QA strategy, architect large-scale reusable automation frameworks, design tests for RAG, hallucination, drift, and bias, influence cross-functional teams, coach and upskill engineers, and own the AI verticals quality roadmap to improve scalability and reliability.

Lead product finance analytics and forecasting for a high-growth SaaS platform. Partner with Product, Engineering, Data, and Finance to build models, dashboards, variance analysis, and executive narratives that connect product behavior to financial outcomes. Own data governance, complex SQL-based analyses, and scalable analytics processes to inform investment, roadmap, and strategic decisions.

The role involves managing integrated marketing campaigns, leading a team, optimizing customer journeys, and leveraging AI-driven marketing strategies to drive business growth.

Lead a 10-15 engineer team to design, build, and scale the Custom Objects platform: architect distributed systems, ensure reliability and observability, ship high-quality APIs/UI integrations, hire and mentor engineers, and collaborate cross-functionally to drive extensibility and platform adoption.