Staff Database Administrator (Postgres)

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

We are seeking a highly skilled Staff Database Administrator (Postgres) to join our team at Artera. This role is critical in ensuring that our databases are secure, organized, and accessible, with a strong emphasis on maintaining database performance and availability. As our database expert, you will address database-related requests, maintain our infrastructure, and collaborate with various teams to ensure smooth operations. 

This position requires a proactive individual who can work independently, solve complex problems, and suggest improvements to our current database architecture. Occasional late evening work will be necessary to handle critical alerts and maintenance tasks.

Your expertise will be essential in supporting our DevOps team and keeping our projects on track by managing database tickets and requests. The successful candidate will be instrumental in maintaining the integrity and efficiency of our database systems, ultimately contributing to the overall success and scalability of our platform.

Responsibilities

• Database Management: Serve as the Subject Matter Expert (SME) for Postgres databases, ensuring they are secure, organized, and accessible.
• Incident Response: Respond to database-related requests and alerts, resolving issues within established SLAs.
• Architecture: Learn and understand the existing database architecture and how it interacts with our server infrastructure.
• Documentation: Maintain and update database documentation, runbooks, and response procedures to reflect the current state of the architecture.
• Collaboration: Work closely with the Platform Engineering, Security, and Data teams to address database needs and improve system interactions.
• Maintenance Planning: Assist in planning and executing database maintenance tasks, including upgrades and component replacements.
• Continuous Improvement: Identify and propose enhancements to the database architecture and related processes.
• Project Support: Provide consulting and support for DevOps and Engineering projects, leveraging your database expertise.
• Team Meetings: Participate in team meetings and contribute to discussions about database management and infrastructure improvements.
• Task Management: Efficiently manage and close out database tickets and requests as they come in, improving response times as you gain familiarity with the system.

Requirements

• Bachelor’s Degree in STEM preferred *additional experience is also accepted in lieu of a degree* 
• Proven experience in managing Postgres databases.
• Strong general knowledge of Linux/Unix system administration.
• Experience with cloud-hosted database solutions (AWS preferred) 
• Ability to respond to and resolve database-related incidents in a timely manner.
• Strong ability to document best practices, procedures, and database configurations.

Bonus

• Familiarity with scripting languages for automation tasks.
• Experience with DevOps automation and CI/CD concepts.
• Any relevant certifications related to networking and security.

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, and Philadelphia (Wayne). 

Artera HQ is in Santa Barbara, CA, and we have an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid and you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements. 

If you live in Los Angeles, San Francisco/Bay Area, or Kansas City, your role will be remote to start. As our team continues to grow in these cities, Artera will be considering opening offices in these locations. Once that happens, you will be required to work out of your designated office location 3 days a week, unless otherwise noted in the job requirements. 

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

Committed to Diversity, Equity, and Inclusion

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Artera is committed to leveling the playing field, and we encourage you to apply for positions even if you do not meet 100% of the criteria. We would love to connect with you and see if you would be a great fit for our role! 

We’re dedicated to creating an inclusive, equitable, and diverse workplace, where everyone feels safe to be themselves and diversity is a strength. Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.