Staff Data Scientist

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We’re passionate about empowering restaurants—today and into the future. Our mission is to help them adapt, grow, and thrive through purpose-built technology.

Bready* to make a change?

As a Staff Data Scientist, you’ll lead the design and development of scalable ML systems for use cases such as menu recommendation, demand forecasting, offer targeting, and guest personalization. You will serve as a technical thought partner across teams, set best practices, and influence the roadmap for ML-driven products that support key business outcomes. Your work will directly shape strategic decisions and enhance customer experience at scale.

About this Roll*:

• Own the full machine learning lifecycle—from problem framing and data exploration to modeling, deployment, and monitoring—for mission-critical initiatives.
• Design and implement advanced ML and statistical models that improve product performance, operational efficiency, or customer insights.
• Collaborate with engineers, product managers, and business stakeholders to define project scope, success metrics, and integration strategy.
• Guide architectural decisions, set modeling standards, and champion best practices for experimentation, validation, and productionization.
• Mentor other data scientists and raise the technical bar through design reviews, feedback, and sharing domain expertise.
• Proactively identify areas where data science can create business value and lead cross-functional efforts to drive those opportunities forward.

Do you have the right ingredients*?

• 5+ years of experience in data science with a proven track record of delivering production ML systems that drive measurable impact.
• Deep knowledge of statistical modeling, machine learning (e.g., tree-based models, time series, deep learning), and model evaluation.
• Experience working with real-world product data at scale and translating ambiguous problems into well-scoped ML solutions.
• Experience with distributed data processing and training, real-time inference, and ML Ops frameworks
• Prior experience mentoring other data scientists or acting as a tech lead.
• Experience leading experimentation (e.g., A/B testing), causal inference, and real-time decision systems.
• Proficiency in Python and SQL, and experience with ML frameworks (e.g., scikit-learn, PyTorch, TensorFlow).
• Strong grasp of software engineering principles including modular design, version control, testing, and CI/CD.
• Hands-on experience with cloud platforms (preferably AWS), including tools like SageMaker, Athena, Glue, DynamoDB, and Bedrock.
• Excellent communication skills and the ability to influence both technical and non-technical stakeholders.
• Strong business acumen with the ability to align technical solutions with company goals.

Bonus ingredients*:

• An advanced degree in Computer Science, Statistics, or a related STEM field is preferred.
• Familiarity with MLOps tooling for monitoring, drift detection, retraining, and explainability.
• Experience fine-tuning LLMs and applying reinforcement learning from human feedback (RLHF) to improve model performance and alignment.

AI at Toast 

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required