A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.
Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.
Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.
Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.
Locations: Waterloo, Ontario
Reports to: Director, Cloud Operations
A quick snapshot…
As a Staff Cloud Operations Engineer at Conga, you’ll support cloud infrastructure and applications hosted on various cloud platforms. You’ll contribute to platform design, development, implementation and monitoring, collaborating across engineering and non-engineering teams to support our SaaS platform, production environments, and (most importantly) customers.
Why it’s a big deal…
Conga’s CloudOps team is essential in providing world-class support to our customers. You’ll play a role in ensuring that our products are not only running smoothly, but also that we are continuing to enhance and improve our architecture for availability, performance, and security.
Are you the person we’re looking for?
Related experience. You have 8+ years of experience working with cloud-based IaaS, PaaS, or SaaS. You’ve managed, implemented, and supported highly saleable production systems on cloud platforms, preferably Azure and AWS. You have experience administering Kubernetes infrastructure. You’ve also had experience with scripting and automation using tools like CI/CD tools, Python, PowerShell, Java, Terraform, etc.
Sense of urgency. You’re able to understand the business priorities and can understand the importance to act fast when an issue arises. When you notice a problem and see an issue, you evaluate the risk and act accordingly – that could be solving the problem or bringing it to the attention of others when you can’t.
Initiative. You don’t wait around for things to happen or for your manager to tell you what to do. You’re not only proactive about completing your own work, but when you sense the need to introduce a project that will benefit the team or the organization -- even if it’s outside your scope of work -- you put a proposal together, talk to the team about it, and own it. And that also goes back to having an entrepreneurial spirit.
Education. You’ve successfully completed a bachelor’s degree in information systems, computer science, or a related field.
Willingness to work outside of standard business hours. Let’s face it – our cloud environments require 24/7 support. As a global company with global customers, the flexibility to work outside of business hours and be on call (rotational schedule) is important to ensure we provide the best support for our customers.
Here’s what will give you an edge…
Resourceful & Collaborative. At Conga, we achieve together-- when you have questions, you find answers; when you’re faced with obstacles, you find solutions. You turn to a variety of resources, including your colleagues, professional network, Internet, articles, books -- whatever helps you get the job done. Then you apply that knowledge across the business where it makes sense.
Clear and deliberate communicator. You’re clear and concise when you speak and write -- and even creative in terms of ensuring your messages are received and understood. You leave no room for assumptions or misunderstandings.
Certifications. Let’s face it, AWS and Azure certifications relating to Solutions Architecture, DevOps, or other specialties would also be a plus.
#LI-MF1
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
What We Do
Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.
Our approach is grounded in the Conga Way, a framework of entrepreneurial spirit and achieving together to champion our 11,000+ customers. We’re committed to our customers and to removing complexity in an increasingly complex world. Our solutions quickly adapt to changing business models so you can normalize your revenue operations.
Why Work With Us
Under the leadership of our CEO, Noel Goggin, we're building an environment that fosters the natural attributes of Conganeers: curious, driven, gritty, creative, collaborative, caring, hard-working, servant oriented, humble, and honest. If you want to work hard and help create raving fans of our customers, we want you to join our global team!
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