NBCUniversal Jobs

Staff Broadcast Reliability Engineer

NBCUniversal

Staff Broadcast Reliability Engineer

Posted An Hour Ago

Be an Early Applicant

Hiring Remotely in Centennial, CO, USA

Remote or Hybrid

105K-130K Annually

Senior level

AdTech • Cloud • Digital Media • Information Technology • News + Entertainment • App development

NBCUniversal has a rich history of evolving the media and entertainment industry.

The Role

Maintain and support high-availability on-air broadcast and cloud streaming systems (AWS). Lead incident response and troubleshooting, perform root cause analysis, implement reliability improvements, create reusable infrastructure patterns, run upgrades and preventive maintenance, document runbooks, mentor team members, collaborate with networking, software, media engineering and vendors, and participate in a rotating on-call schedule with occasional in-person support.

Summary Generated by Built In

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The Staff Broadcast Reliability Engineer is part of Video Streaming Engineering within the Global Network and Distribution team. This position is based at the Dry Creek office in Centennial, Colorado.
This role supports and maintains critical on-air systems across both on-premises platforms and cloud-based solutions. The engineer will collaborate with networking, cloud engineering, software development, and operations teams to build and sustain high-SLA systems. Also, this position requires participation in a rotating on-call 24/7 L2 Support with the occasional requirement to support tier 1 events in person.
The ideal candidate has experience with broadcast systems such as encoders, decoders, StatMUX, media gateways, broadcast automation systems. The Candidate must have a working knowledge of cloud-based workflows, Linux administration, and IP video distribution. We are looking for a self-starter who can own root cause analysis efforts and work with vendors and peers to find solutions to problems.
Responsibilities

Support and maintain high-availability broadcast automation, media, streaming, content management, content delivery, and digital platform workloads operating in AWS.
Lead response and troubleshooting for on-air service issues, including outage calls from operations teams across software, cloud, hardware, and broadcast automation systems.
Partner with networking engineering, cloud engineering, software development, media engineering, operations, and vendors to research and resolve complex technical problems.
Create reusable infrastructure and configuration patterns that enable application and media engineering teams to deploy services consistently, securely, and efficiently.
Perform performance analysis, system health checks, preventive maintenance, and reliability improvements across supported technologies.
Implement software upgrades, system enhancements, and infrastructure expansion in coordination with internal teams and external vendors.
Develop and maintain procedural documentation, support runbooks, operational standards, and change procedures.
Mentor and train team members while developing subject matter expertise across key technologies and facilities.
Communicate technical processes and requirements to peers, vendors, remote NBCUniversal sites, stations, and cross-functional engineering teams.
Must be willing and able to participate in an off-hours on-call rotation to support critical on-air and cloud-based systems.

Qualifications
Qualifications/Requirements:

BS in Engineering, Computer Science, Information Technology, or equivalent professional experience.
7+ years of experience supporting live on-air broadcast, media, streaming, or other high-availability production environments, including senior-level ownership of production systems, incident response, root cause analysis, and vendor or cross-functional engineering coordination.
Ability to analyze, troubleshoot, and resolve complex issues across cloud, software, network, hardware, and broadcast automation systems.
Customer-focused mindset with a strong understanding of live on-air reliability, operational urgency, and change management.
Excellent verbal, written, and interpersonal communication skills.
Working knowledge of:
- Legacy on-premises broadcast environments, including encoders, decoders, media gateways, StatMUX, transport stream processing, routing, monitoring, and control systems.
- Contribution and distribution encoding workflows for facility-to-facility, facility-to-cloud, and B2B video delivery, including SPTS, MPTS, bitrate management, service mapping, and PID management.
- Familiarity with direct-to-consumer streaming formats and workflows such as CMAF and HLS.
- SDI and IP video routing systems and their control, preferably GV nVision series, Evertz EQX, EXE, SDVN and Magnum
- Broadcast automation systems, preferably Grass Valley Morpheus, ICE, DVS, Amagi Cloudport
- Video stream metadata and ancillary data, including DTMF triggers, timecode user bits, SCTE-35/104 triggers, closed captioning, and Nielsen watermarking.
- Content switching and blackout workflows that utilize ESNI and ESAM.
- Automation and control signaling protocols and systems including, but not limited to, serial, GPIO, VGPI, SNMP
- Video synchronization techniques and systems including, but not limited to, NTSC reference, SMPTE-12M timecode, Network Time Protocol and Precision Time Protocol
- IP-based connectivity, routing and switching including, but not limited to, routers, switches, firewalls, Cisco DCM, Nevion
- Single- and multi-view display systems and technology
- Experience with broadcast monitor and control systems, preferably Evertz VistaLink and Grass Valley iControl
- Enterprise computing infrastructure (e.g., enterprise servers, client server, storage devices and systems, hardware and software) as applied to the provisioning, management, storage, operation, scheduling, support and maintenance of the infrastructure: Desktop, server and VM technology Storage technology, including SAN, NAS, RAID and Cloud
- Strong knowledge of Networking/Multicasting and a stong linkux administration.
- IP video delivery over managed and unmanaged networks, including UDP/RTP multicast and unicast workflows, SMPTE 2022-7 hitless protection, ARQ-based contribution protocols such as Zixi and SRT, and operational troubleshooting of packet loss, jitter, latency, and failover behavior.
- Network infrastructure supporting broadcast and media workflows, including routers, switches, firewalls, multicast routing, DCM platforms, and facility-to-cloud connectivity.
- Working knowledge of SDI, IP, and transport stream test equipment, monitoring platforms, and analysis tools, including waveform monitors, transport stream analyzers, packet capture tools, stream probes, and observability platforms used to validate service integrity, PID structure, timing, continuity counters, PCR accuracy, SCTE signaling, and audio/video presence.
- Familiarity with monitoring and observability tools such as Grafana, Prometheus, Loki, Splunk, CloudWatch, or similar platforms.

Preferred Requirements:

Build reusable modules, templates, and automation patterns that enable consistent, secure deployment of cloud infrastructure.
Automate provisioning, configuration, lifecycle management, and decommissioning of cloud resources.
Hands-on experience with AWS cloud services and cloud infrastructure supporting production workloads.
Experience developing, deploying, or maintaining infrastructure-as-code using Terraform, CloudFormation, or comparable automation frameworks.
Familiarity with version control, GitHub-based workflows, CI/CD pipelines, and automated deployment practices.
AWS services, cloud infrastructure patterns, IAM concepts, networking, compute, storage, observability, and operational support models.
Infrastructure-as-code and automation tools such as Terraform, CloudFormation, GitHub, CI/CD platforms, scripting, and configuration management.
Experience with Kubernetes, EKS, containerized workloads, GitOps practices, or cloud application deployment frameworks.
Experience with scripting, observability, failure prediction, cloud-based video playout, media workflows, or large-scale data platforms.

Additional Requirements:

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $105,000 - $130,000 (bonus eligible)
We are accepting applications for this position on an ongoing basis.
#LI-hybrid
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Skills Required

BS in Engineering, Computer Science, Information Technology, or equivalent experience
7+ years supporting live on-air broadcast, media, streaming, or high-availability production environments
Ability to analyze, troubleshoot, and resolve complex issues across cloud, software, network, hardware, and broadcast automation systems
Customer-focused mindset with strong understanding of live on-air reliability, operational urgency, and change management
Excellent verbal, written, and interpersonal communication skills
Working knowledge of legacy on-prem broadcast environments: encoders, decoders, media gateways, StatMUX, transport stream processing, routing, monitoring, and control systems
Knowledge of contribution and distribution encoding workflows: SPTS, MPTS, bitrate management, service mapping, PID management
Familiarity with direct-to-consumer streaming formats and workflows such as CMAF and HLS
SDI and IP video routing systems and control (preferably GV nVision, Evertz EQX/EXE/Magnum, SDVN)
Experience with broadcast automation systems (preferably Grass Valley Morpheus, ICE, DVS, Amagi Cloudport)
Knowledge of video stream metadata and ancillary data: DTMF triggers, timecode user bits, SCTE-35/104, closed captioning, Nielsen watermarking
Content switching and blackout workflows utilizing ESNI and ESAM
Automation and control signaling protocols: serial, GPIO, VGPI, SNMP
Video synchronization techniques and systems: NTSC reference, SMPTE-12M, NTP, PTP
IP-based connectivity, routing and switching experience including routers, switches, firewalls, Cisco DCM, Nevion
Experience with single- and multi-view display systems
Experience with broadcast monitor and control systems (preferably Evertz VistaLink and Grass Valley iControl)
Enterprise computing infrastructure knowledge: servers, VM technology, storage (SAN, NAS, RAID), cloud
Strong knowledge of networking/multicasting and Linux administration
IP video delivery over managed and unmanaged networks including UDP/RTP multicast/unicast, SMPTE 2022-7, Zixi, SRT and ARQ protocols; operational troubleshooting of packet loss, jitter, latency, and failover
Familiarity with SDI, IP, and transport stream test equipment and analysis tools: waveform monitors, transport stream analyzers, packet capture tools, stream probes, observability platforms
Familiarity with monitoring and observability tools such as Grafana, Prometheus, Loki, Splunk, CloudWatch
Willingness and ability to participate in off-hours on-call rotation and occasionally support tier 1 events in person
Hybrid schedule: must work from office a minimum of four days per week
Build reusable modules, templates, and automation patterns for consistent, secure cloud deployments
Automate provisioning, configuration, lifecycle management, and decommissioning of cloud resources
Hands-on experience with AWS cloud services and cloud infrastructure supporting production workloads
Experience with infrastructure-as-code using Terraform, CloudFormation, or comparable frameworks
Familiarity with version control and GitHub-based workflows, CI/CD pipelines and automated deployment practices
Experience with Kubernetes, EKS, containerized workloads, and GitOps practices
Experience with scripting, observability, failure prediction, cloud-based video playout, media workflows, or large-scale data platforms

What the Team is Saying

NBCUniversal Compensation & Benefits Highlights

Leave & Time Off Breadth — Paid time off spans 15 vacation days, 10 company holidays, 7 personal “myDays,” 5 caregiving days, flexible sick time, and compassionate/bereavement leave for eligible U.S. employees, offering broad coverage for planned and unplanned needs.
Parental & Family Support — Parental leave is presented at 16 weeks for primary caregivers (4 weeks for non‑primary) alongside fertility and adoption assistance and dedicated caregiving support.
Retirement Support — A 401(k) with dollar‑for‑dollar matching on the first 6% of pay and access to financial guidance strengthens long‑term security.

Learn more about NBCUniversal's Compensation & Benefits →

NBCUniversal Insights

What's It Like to Work at NBCUniversal? NBCUniversal Culture & Values NBCUniversal Career Growth & Development What's the Work-Life Balance Like at NBCUniversal? NBCUniversal Leadership & Management NBCUniversal Company Growth, Stability & Outlook

View all jobs at NBCUniversal

View NBCUniversal Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: New York City, NY

Year Founded: 1926

What We Do

From film, television, news, theme parks, interactive media, and streaming, our people are at the center of it all. Here, we solve complex and business-critical problems. That’s why we’re looking for people to help us continue our evolution, imagining and delivering the most innovative and disruptive products and services through the latest tech advancements in the industry. Here you can develop solutions. You’ll develop solutions that allow engineers to broadcast live TV from the comfort of their homes. These solutions will enable the use of our collection of hundreds of thousands of distinct intellectual properties across our film, television and streaming brands. Here you can transform. You’ll make decisions and solve complex problems by leveraging insights that come from data, building AI to help enable solutions to optimize every aspect of our content eco-system. Here you can build. You’ll build emerging immersive technologies that are used to power the broadcasts and streaming of global events like the Super Bowl and Olympics. You can create secure, elastic cloud-based services connecting parts of our global platform ecosystem that effect tens of millions of viewers, consumers and businesses that consume and love NBCUniversal’s content. And while you design, build and architect your career, we have the culture to make sure you’re supported. Here you can work and still live your best life! We’re leaders in our fields. We hire smart people and trust them to get the job done. We are never too busy to develop a fellow colleague. We understand our goals – or we ask. When we see something that needs doing – we do it. We make data-driven decisions. We fiercely believe in our talent and their growth. If you're ready to make an impact, here you can.

Why Work With Us

For us, it's more than just a work life. It's a daily passion. We take great pride in our legacy. We find fun in the challenge. We collaborate and inspire others. We're always creating, always solving and always ahead of competition.