SS&O Coordinator – Hospitality & Guest Services
"I can succeed as a Site Services & Operations Coordinator."
As a Site Services & Operations Coordinator, you will enrich the experience of working at Capital by providing innovative, high-quality services to internal and external customers. You will be part of a model global service organization and collaborate with a team to provide exceptional services, and operations for our Los Angeles office.
“I am the person Capital Group is looking for.”
· You have a knack for juggling multiple priorities and thrive in a fast-paced environment where critical thinking and proactive teamwork are essential for success.
· You are accountable, collaborative, and enthusiastic about implementing innovative ideas in a team environment and developing alternative solutions for potential material and or resource issues.
· You excel as a subject matter expert in multiple areas in hospitality and guest services – in this role, those may include customer service, reception, operations, space planning, food services, facilities management, health and safety, and more.
· You enjoy leveraging your knowledge to problem solve and empower others.
· You seek opportunities to develop effective professional relationships with key internal customers, business units, and colleagues, both locally and cross-site.
· You are highly motivated to have a successful career at Capital Group.
· You enjoy taking initiative and using sound judgement in gathering complex information, understanding various perspectives, and are comfortable articulating business cases and rationale behind recommended solutions.
· You have experience directing service vendor relationships, negotiating contracts, and managing their related budgets including invoices and quality control.
· You demonstrate intermediate computer skills and proficiency in Microsoft Office Suite including, but not limited to Word, Excel, PowerPoint, Teams, etc.
· You are comfortable using technology and navigating a variety of applications and portals.
· You can demonstrate effective written and oral communication skills with a diverse group of associates.
· You hold intellectual curiosity, humility, and team orientation.
· You hold strong organization, project management and multi-tasking skills.
· You seek opportunities to develop effective professional relationships with internal customers, business units, and colleagues locally and cross-site.
· You handle associate and guest inquiries, complaints, and requests in a professional and timely manner.
· You successfully collaborate and coordinate with multiple business units/departments to ensure smooth operations and effective communication and delivery.
· You are reliable, dependable, and on-time, if not early.
· You maintain positive decorum, and work with a “can-do” attitude
Los Angeles Base Salary Range: $70,160-$112,256
In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.
You can learn more about our compensation and benefits here.
* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.
We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.
Top Skills
What We Do
Since 1931, Capital Group, home of American Funds®, has been singularly focused on delivering superior results for long-term investors using high-conviction portfolios, rigorous research and individual accountability. As of December 31, 2021, Capital Group manages more than $2 trillion in equity and fixed income assets for millions of individual and institutional investors.
Capital Group is a private firm that employs more than 8,000 associates and has offices in Europe, Asia, Australia and the Americas. For more than 90 years, our goal has remained the same: to improve people’s lives through successful investing.
*** We’ve been made aware of an employment scam fraudulently using Capital Group’s name. Please note: Capital Group currently does not offer 100% remote work positions. On average, the interview process can take one to three months to go from resume submission to offer. Financial transactions are never part of the job onboarding process. For your own cyber safety and security, if you suspect fraud, please do not respond to or interact with messages claiming to be from Capital Group. You can also contact [email protected] to verify a job opportunity. ***
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