The Role
Build and operate reliable, scalable authentication and fraud-decisioning services across AWS, Kubernetes, cloud, and on-premises environments. Develop CI/CD pipelines, automate deployments, improve observability, troubleshoot production incidents, and apply SRE practices to enhance availability and performance. Collaborate with platform and product teams, document technical designs, support Agile delivery, and develop AI-driven automation for incident analysis, anomaly detection, and intelligent observability.
Summary Generated by Built In
The team is responsible for ensuring the reliability, availability, and performance of the Fraud Decision Management Platform (DMP), which provides critical authentication and fraud prevention capabilities. Our focus is on operating highly resilient systems in the cloud, improving observability, and driving automation across build, deployment, and runtime operations.
ResponsibilitiesSoftware Engineer II with emphasis on site reliability to support and evolve our Authentication and Post-Authentication platforms. These platforms underpin real-time fraud decisioning at global scale, processing over a billion transactions daily.The team is responsible for ensuring the reliability, availability, and performance of the Fraud Decision Management Platform (DMP), which provides critical authentication and fraud prevention capabilities. Our focus is on operating highly resilient systems in the cloud, improving observability, and driving automation across build, deployment, and runtime operations.
This role is ideal for someone who enjoys owning production systems end-to-end, is driven by improving service reliability, and takes a pragmatic, engineering-led approach to solving operational challenges.
Role
This role involves working within a high-performing, globally distributed Agile team to build, operate, and evolve low latency, high throughput services that power real-time fraud decisioning on the Fraud Platform. In this role, you will be responsible for:
- Develop and maintain CI/CD pipelines to enable reliable, repeatable deployments.
- Deploy, operate, and troubleshoot services across hybrid environments, including AWS (EKS/Kubernetes), on-premise cloud platforms, and traditional on-premise infrastructure, ensuring consistency, reliability, and scalability across all environments.
- Work closely with platform teams to improve environment stability, scalability, and developer experience.
- Contribute to improving reliability and observability, aligning with SRE best practices.
- Work as part of a co-located Agile Scrum team.
- Work closely with Product Owners, Business Analyst, Systems Analyst, Technical leads and other developers to define user stories.
- Develop high-quality, scalable and secure software solutions.
- Assist with operational issues by troubleshooting incidents.
- Research alternative technical solutions to meet changing business needs.
- Work with project team to meet due dates, while working through emerging issues and recommending solutions.
- Produce design documentation in accordance with documentation standards.
All about you
- Experience of building CI/CD pipelines using tools such as Jenkins, Github Actions, Python and shell scripting
- Ability to design and maintain end-to-end deployment pipelines (build, test, deploy, rollback).
- Hands-on experience with monitoring, logging, and alerting tools (e.g., Splunk, Dynatrace, OpenTelemetry).
- Experience with build tools (Maven/Gradle) and dependency management.
- Exposure to configuration management and automation tools (Chef or equivalent).
- Experience with cloud platforms (AWS, Azure)
- Experience with containerization (Docker) and image lifecycle management.
- Experience with Infrastructure as Code (IaC) concepts and tools (e.g., Terraform, CloudFormation or similar).
- Understanding of platform engineering principles, including building reusable deployment templates and shared services.
- Experience supporting multi-environment setups (dev, test, staging, production) with proper isolation and governance.
- Strong troubleshooting skills in Linux-based production environments.
- Awareness of SRE principles and reliability practices.
- Experience developing and integrating AI-driven workflows and automation for use cases such as incident analysis, anomaly detection, and intelligent observability or CI/CD enhancements.
Passionate about Agile software development and working with SAFe or Scrum.Story Behind the Need – Business Group & Key ProjectsQualificationsSoftware Engineer II with emphasis on site reliability to support and evolve our Authentication and Post-Authentication platforms. These platforms underpin real-time fraud decisioning at global scale, processing over a billion transactions daily.
The team is responsible for ensuring the reliability, availability, and performance of the Fraud Decision Management Platform (DMP), which provides critical authentication and fraud prevention capabilities. Our focus is on operating highly resilient systems in the cloud, improving observability, and driving automation across build, deployment, and runtime operations.
This role is ideal for someone who enjoys owning production systems end-to-end, is driven by improving service reliability, and takes a pragmatic, engineering-led approach to solving operational challenges.
Role
This role involves working within a high-performing, globally distributed Agile team to build, operate, and evolve low latency, high throughput services that power real-time fraud decisioning on the Fraud Platform. In this role, you will be responsible for:
- Develop and maintain CI/CD pipelines to enable reliable, repeatable deployments.
- Deploy, operate, and troubleshoot services across hybrid environments, including AWS (EKS/Kubernetes), on-premise cloud platforms, and traditional on-premise infrastructure, ensuring consistency, reliability, and scalability across all environments.
- Work closely with platform teams to improve environment stability, scalability, and developer experience.
- Contribute to improving reliability and observability, aligning with SRE best practices.
- Work as part of a co-located Agile Scrum team.
- Work closely with Product Owners, Business Analyst, Systems Analyst, Technical leads and other developers to define user stories.
- Develop high-quality, scalable and secure software solutions.
- Assist with operational issues by troubleshooting incidents.
- Research alternative technical solutions to meet changing business needs.
- Work with project team to meet due dates, while working through emerging issues and recommending solutions.
- Produce design documentation in accordance with documentation standards.
All about you
- Experience of building CI/CD pipelines using tools such as Jenkins, Github Actions, Python and shell scripting
- Ability to design and maintain end-to-end deployment pipelines (build, test, deploy, rollback).
- Hands-on experience with monitoring, logging, and alerting tools (e.g., Splunk, Dynatrace, OpenTelemetry).
- Experience with build tools (Maven/Gradle) and dependency management.
- Exposure to configuration management and automation tools (Chef or equivalent).
- Experience with cloud platforms (AWS, Azure)
- Experience with containerization (Docker) and image lifecycle management.
- Experience with Infrastructure as Code (IaC) concepts and tools (e.g., Terraform, CloudFormation or similar).
- Understanding of platform engineering principles, including building reusable deployment templates and shared services.
- Experience supporting multi-environment setups (dev, test, staging, production) with proper isolation and governance.
- Strong troubleshooting skills in Linux-based production environments.
- Awareness of SRE principles and reliability practices.
- Experience developing and integrating AI-driven workflows and automation for use cases such as incident analysis, anomaly detection, and intelligent observability or CI/CD enhancements.
Passionate about Agile software development and working with SAFe or Scrum.About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Skills Required
- Experience building CI/CD pipelines using Jenkins, GitHub Actions, Python, and shell scripting
- Ability to design and maintain end-to-end deployment pipelines covering build, test, deploy, and rollback
- Hands-on experience with monitoring, logging, and alerting tools such as Splunk, Dynatrace, or OpenTelemetry
- Experience with Maven or Gradle and dependency management
- Exposure to configuration management and automation tools such as Chef or equivalent
- Experience with AWS or Azure cloud platforms
- Experience with Docker containerization and image lifecycle management
- Understanding of Infrastructure as Code concepts and tools such as Terraform or CloudFormation
- Understanding of platform engineering principles, reusable deployment templates, and shared services
- Experience supporting isolated and governed development, test, staging, and production environments
- Strong troubleshooting skills in Linux-based production environments
- Awareness of SRE principles and reliability practices
- Experience developing or integrating AI-driven workflows for incident analysis, anomaly detection, intelligent observability, or CI/CD improvements
- Passion for Agile software development and experience with SAFe or Scrum
Zensar Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zensar Technologies and has not been reviewed or approved by Zensar Technologies.
-
Retirement Support — A 401(k) with company match and immediate vesting is highlighted, with broad fund options available.
-
Wellbeing & Lifestyle Benefits — Work-life balance, remote/hybrid flexibility, and supportive teams are emphasized as strengths that enhance the overall experience.
-
Parental & Family Support — Inclusive policies such as parental leave and access to EAP and dependent medical coverage are promoted across regions.
Zensar Technologies Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Zensar is a leading experience, engineering, and technology solutions company. We conceptualize, build, and manage digital products for Forbes Global 2000 clients across the hi-tech engineering, banking and financial services, insurance, manufacturing and consumer services verticals. With proven excellence across five core areas, including experience services, advanced engineering services, data engineering and analytics, foundation services, and application services, our solutions leverage industry-leading platforms to help our clients be competitive, agile, and disruptive while moving with velocity through change and opportunity. Zensar’s expansive ecosystem of 60+ technology partners, including Oracle, Salesforce, SAP, Guidewire, Automation Anywhere, Adobe, and UiPath, enables us to deliver comprehensive solutions to clients, facilitating seamless integration and allowing them to leverage cutting-edge technologies and tools for enhanced business outcomes. Zensar is part of the USD 4.4 billion RPG Group. With headquarters in Pune, India, our 10,500+ employees, representing over 50 nationalities, work from 30+ locations across North America, UK/Europe, and South Africa. Visit us at www.zensar.com
