SRE Engineer

Say hello to possibilities.

It’s not every day that you consider starting a new career challenge. 

We’re RingCentral, a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

We’re a $2 billion company that’s growing at 20+% annually and we’re expanding our  Solutions Engineering Team to make sure we stay ahead of the competition.

As an AWS DevOps/Site Reliability Engineer, you will take a lead role in designing, building, and maintaining a highly scalable and reliable infrastructure leveraging AWS, Jenkins, GitHub, and Terraform. You will play a pivotal role in bridging operations and development teams to ensure the seamless delivery and deployment of high-quality applications. This position requires extensive expertise in cloud architecture, CI/CD methodologies, and infrastructure as code, along with the ability to influence and mentor stakeholders across the organization. This role is ideal for a strategic thinker and hands-on member who is passionate about advancing best practices in a collaborative environment.

Key Responsibilities:

• Architect and Design: Lead the architecture and design of highly available and scalable infrastructure solutions on AWS, ensuring best practices in performance, reliability, and security.

• Infrastructure Management: Oversee the maintenance of applications and infrastructure, employing advanced techniques to optimize configurations and resource utilization.

• Collaborative Leadership: Partner closely with development and operations to define infrastructure requirements, provide expert guidance on best practices, and influence change and improvements within the organization.

• Process Improvement: Drive continuous improvement in the Change Management process, ensuring efficient and controlled deployment of changes.

• Stakeholder Communication: Deliver comprehensive status updates and effectively communicate project progress and operational metrics to team members and stakeholders at all levels.

• CI/CD Development: Architect and manage robust CI/CD pipelines using Jenkins to enhance application deployment and release management processes.

• Automated Provisioning: Lead the automation of infrastructure provisioning and configuration using Terraform, ensuring consistency and efficiency in deployment.

• Monitoring and Troubleshooting: Implement and manage robust monitoring and troubleshooting solutions to proactively identify and resolve system and application issues, maintaining high availability and optimal performance.

• Security Compliance: Perform regular security audits and assessments of systems and underlying infrastructure to identify vulnerabilities and enforce best practices for security governance.

• Cross-Functional Collaboration: Collaborate with cross-functional teams to optimize and refine software development and deployment processes, ensuring alignment with organizational objectives.

• Industry Trends: Stay abreast of industry trends, emerging technologies, and best practices in DevOps, SRE, and cloud environments, and apply this knowledge to enhance the team's capabilities.

Qualifications:

• Experience: 8+ years of progressive experience in AWS cloud computing

• Educational Background: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).

• AWS Expertise: In-depth knowledge of AWS services, including but not limited to EC2, S3, RDS, Lambda, and Cloud Formation.

• CI/CD Mastery: Proven track record in architecting and maintaining CI/CD pipelines using Jenkins, focusing on scalability and robustness.

• Source Code Management: Advanced understanding of GitHub workflows, including branching strategies, pull requests, and collaboration techniques.

• Infrastructure as Code: Extensive hands-on experience with Terraform and Helm for infrastructure provisioning and management.

• Scripting Proficiency: Strong scripting skills in languages such as Node.js or Python, with a focus on automation.

• Containerization Knowledge: Demonstrated experience with containerization technologies (Docker) and orchestration platforms (Kubernetes) is highly desirable.

• Networking Acumen: Solid understanding of networking concepts, including load balancing and security best practices in cloud environments.

• Monitoring Tools: Proficient with monitoring tools such as Cloud Watch, Prometheus, or the Loki Stack, capable of setting up comprehensive observability solutions.

• Advanced Problem-Solving Skills: Exceptional analytical and troubleshooting abilities, with a strong emphasis on proactive problem resolution.

• Communication Skills: Strong leadership and communication skills, with a proven ability to collaborate effectively with cross-functional teams and influence stakeholders.

What we offer:

• Mediclaim Benefits

• Paid Holidays

• Casual/Sick Leave

• Privilege Leave

• Bereavement Leave

• Maternity Leave

• Paternity Leave

• Wellness Coaching

• Employee Referral Bonus

• Professional Development Allowances

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably, and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.