Platform Software Engineer / SRE / DevOps

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution for IT to progress from reactive problem-solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual is headquartered in Lausanne, Switzerland, and Boston, Massachusetts, and Nexthink has 9 offices worldwide.

Job Description

At Nexthink, we provide our customers with class-leading products to enable continuous improvement of their employee experience. Our solution delivers unparalleled visibility across all environments so IT teams can consistently see, diagnose, and fix digital workplace issues. The 50+ engineering teams at Nexthink that develop our products rely on its Technical Platform to build, deploy, and scale our cloud infrastructure and services.

The Data Infrastructure team, part of the Technical Platform group, owns the data stores that support the ingestion, processing, storage, and retrieval of events collected from millions of endpoints every second. It is responsible for the operations, automation, reliability, scalability, and cost-effectiveness of all critical data infrastructure, including Kafka, Clickhouse, and Amazon Aurora clusters.

Join a small team of diverse and experienced engineers who have full ownership of their domains, from the requirements gathering and design phase to implementation, validation, and deployment. You’ll be part of a group that embraces DevOps and CI/CD principles, tries to automate everything they can, cares for quality and maintainability, and is working together to build a world-class internal developer platform with modern technologies and best practices. 

If this sounds challenging and interesting to you, and you want to join a vibrant group of people who are passionate and driven, then we’d love to have you with us! 

 As a Platform Engineer, you will have the following responsibilities:

• Work with Architecture, Product Engineering and Security teams to design, develop and evolve the Data Infrastructure, following modern cloud-native best practices
• Help make the Technical Platform a self-service offering so that Product Engineering teams can easily and reliably build on top of it
• Contribute to Nexthink's tooling and automation frameworks for provisioning and scaling the infrastructure, with particular focus on resiliency and elasticity strategies.

Your team will also handle more operational aspects of the infrastructure, such as: 

• Monitoring and Observability. Build and manage the tooling for monitoring the platform, and assessing the health of the data pipelines.
• Operational reliability: Manage the availability of the databases and streaming platforms. Understand and be able to communicate the scale, capacity, security, resilience and performance attributes and requirements.
• Incident management and response: Detect, diagnose and fix incidents at the required Service Levels. Own of the post-mortem process of such incidents by writing technical content both for customers and internal stakeholders.
• Have on-call responsibilities in rotation with the engineering team.

Qualifications

• BSc or MSc in Computer Science or equivalent practical experience 
• 6+ years of experience as a Software Engineer, DevOps Engineer, Platform Engineer, or Site Reliability Engineer with knowledge of professional software development best practices
• Experience with distributed systems and streaming technologies; familiarity with Apache Kafka is desired
• Expertise with database cluster deployment (Amazon Aurora, Clickhouse, etc), configuration, backup/restore, and production operations
• Experience operating services on Linux systems and container technologies (e.g., Docker)
• Good knowledge of monitoring solutions (e.g. Datadog)
• Experience administering and deploying on cloud-based platforms (e.g., AWS), using infrastructure as code (e.g., Terraform), configuration management tools (e.g., Ansible), and pipeline creation tools (e.g., Jenkins, GitHub Actions).
• Experience with programming languages such as Go, Python, TypeScript, JavaScript, and/or Bash
• Experience building self-service internal development platforms 
• Experience in developing Platform-as-a-Service (PaaS) solutions
• At ease with operating and managing production systems, solving issues, and striking the right balance between urgency and methodology
• Strong problem-solving skills, proactive attitude, collaborative mindset and excellent organizational skills
• Curiosity to learn new things and discover new technologies
• Work with the agile iterative/incremental mindset
• Strong communication skills and professional level of English

#LI-Hybrid

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
• 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
• 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers.
• 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.