Sr. UX Writer

What you can expect

As a Senior UX Writer on Zoom’s Product Design team, you’ll play a crucial role in defining and maintaining content standards across our suite of products. You’ll collaborate with cross-functional teams to write content that helps Zoom’s users effortlessly navigate through the various products across the platform. Additionally, you’ll create and educate product and design partners on content guidelines and best practices for crafting microcopy. Together with a skilled team, you’ll elevate the user experience through content, ensuring interactions are intuitive, clear, and engaging. 

About the team

Join Zoom’s UX Writing team, where we craft scalable, cross-platform copy solutions for consistent user experiences. We work closely with our design and product partners to deeply understand user needs and craft content that guides and delights our users. Our team works with designers to tackle complex design challenges and create impactful experiences that inspire millions of users worldwide. 

Responsibilities

• Lead the strategic vision and uplevel the UX Writing discipline at Zoom.

• Partner closely with the cross-functional team to deeply understand user needs, business goals, and technical constraints and to influence product direction through content.

• Shape and contribute to product-level content strategy and scalable content patterns that create a consistent, seamless user experience across the Zoom ecosystem.

• Create and host training sessions for writers and non-writers to scale the content strategy across the triad of design, product, and engineering.

• Co-own and evolve our content style guides to ensuring they are comprehensive, up-to-date, and effectively adopted across teams. Champion content governance and consistency at scale.

• Work on exciting AI-first products and lead the content strategy for AI writing at Zoom.

What we’re looking for:

• Minimum of 7 years of experience in UX writing, crafting clear, concise, and user-friendly content that enhances digital experiences.

• Experience coaching and leading other UX Writers and designers by providing critiques and training

• Facilitation and leadership skills - you can work dynamically across multiple teams and bridge gaps between product areas

• A strong portfolio highlighting your content strategy and UX writing skills

• Strong problem-solving skills with meticulous attention to detail

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.