Sr. UX Designer

SheerID is a privacy-first company dedicated to creating industry-leading verification solutions that honor individuals such as Military members, Teachers, and Nurses with special discounts and services. Founded on the principle of deep, empathetic conversations with those experiencing first-hand frustrations, our platform has continuously evolved through ongoing customer feedback. Our commitment to strong UX is evident in our investment in seamless onboarding experiences and robust account management tools.

We are seeking an experienced UX Designer to lead, evolve, and execute SheerID’s User Experience practice as we continue to scale. You will play a critical role in enhancing our customer journeys, ensuring they are intuitive, engaging, and effective. Key responsibilities include:

Lead UX Initiatives: Drive the evolution of SheerID’s user experience strategy, ensuring alignment with our mission and customer needs.

Customer-Centric Design: Conduct ongoing user research and customer discovery to deeply understand the customer journey, identify pain points, and uncover opportunities for improvement.

Cross-Functional Collaboration: Work closely with product managers, engineers, and data scientists to design, test, and implement innovative UX solutions.

Advocate for Privacy: Uphold SheerID’s privacy-first principles, ensuring that our UX designs reflect our commitment to minimal data usage and strong privacy protections.

Role Specific Job Duties:

• Lead and join continuous discovery conversations with customers, users and internal stakeholders.
• Participate on development teams as needed, collaborating with the product manager and tech lead to design and test solutions. 
• Create wireframes, storyboards, sitemaps and screen flows for new products and features.
• Create product prototypes at various levels of fidelity.
• Map (and keep up to date) the customer and user journey, and effectively communicate it to the organization. 
• Develop personas and usage scenarios.
• Conduct usability testing as needed.
• Design challenges include: implementing new features, improving existing ones and enhancing the look and cohesiveness of the entire experience.
• Develop and maintain a UX roadmap to share with product and engineering leadership to use in planning for and implementing the vision.
• Serve as a UX thought leader in the organization.
• Delegate as appropriate to SheerID’s visual designer on contract, for final design polish.

Required Skills / Experience:

• 5+ years experience in user experience and product design in a B2B2C or B2C SaaS software company.
• Strong communication skills and demonstrated success presenting in a clear and compelling manner to cross-functional stakeholders.
• Strong interpersonal skills, ability to quickly build rapport and establish credibility, thrives in collaborative work.
• Detail-oriented, with strong organization and process skills, and ability to manage multiple projects simultaneously under time constraints.
• Strong visual and interaction design skills.
• Strong design portfolio (with examples of work on web and mobile apps).
• Expertise in usability design. 
• Be self-directed but also collaborative. 
• Keen problem-solving and organizational abilities. 
• Creativity and attention to detail.
• Experience with key graphic design, wireframing, and collaboration tools, such as Figma, UXPin, Adobe, Invisisionapp, Proto.io, Zeplin, Photoshop, Illustrator and Canva.
• Preferred: adept with key web front-end technologies: HTML, CSS and JavaScript.

SheerID is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. SheerID believes that diversity and inclusion is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool