Senior UX Designer

Description and Requirements
The Team You Will Join
MetLife's Global Brand and Marketing team is an integral part of the company's customer-centric and data-driven growth engine. Through acquisition, engagement and retention, across paid, owned and earned channels, our teams take an agile, experimentation-driven approach to helping our customers live more confident futures. If you're driven by a desire to make a real impact on customer experience and deeply care about all of our stakeholders, we want you on our team!
The Opportunity
As a Senior User Experience Designer, you will design the experiences used every day by our customers. You will be part of a product team responsible for delivering experiences that meet or exceed user needs and business goals. You will also be a key member of a design team that includes other designers, content strategists and copywriters, collaborating with user researchers, business partners and our technical teams to deliver great, scalable experiences.
We're looking for someone who can demonstrate experience designing compelling transactions, but also someone who understands how to work collaboratively, devising and designing solutions from end-to-end; not stopping at the requirements provided, but pushing where necessary to understand what our customers truly need. You will participate in all parts of the design process as a member of a multi-disciplinary team - contributing to customer research, product strategy, ideation, visual design, prototyping, working with engineering to make sure interactions are built as designed, and iterating based on customer and stakeholder feedback.
Our ideal candidate will have strong creative and problem-solving skills and experience creating world class designs in a high-volume transactional setting. Technical skills are a plus. We expect you to have experience applying brand standards to increase clarity, communicate hierarchy and create emotion in addition to producing clear, simple interactions that inspire confidence and loyalty.
How You'll Help Us Build a Confident Future (Key Responsibilities)

• Collaborate with product, tech and other designers to balance customer needs and business requirements to ensure we're delivering customer-centered experiences.
• Design transactional user experiences from information architecture through brand-compliant production-ready prototypes.
• Devise scalable solutions, the components of which can become part of the MetLife global design system.
• Iterate designs from early user flows through progressively higher fidelity deliverables, working with cross-functional teams to vet approach and feasibility as you go.
• Design UI components leveraging the MetLife design system.
• Create clickable prototypes to test design assumptions and hypotheses.
• Oversee usability testing to validate design decisions.
• Create production-ready design assets for handoff to UI developers.
• Perform design quality assurance during development.
• Ensure that designs and code are accessible to all users.
• Uses data and customer feedback to measure the effectiveness of designs and pivot as needed.

What You Need to Succeed (Required Qualifications)

• 5+ years' experience designing responsive websites and mobile applications for complex, multi-dimensional programs.
• Design portfolio submission required
• Experience working with Lean UX and Agile methods.
• Highly skilled in user experience fundamentals, such as research, wire framing, creating clickable prototypes, usability testing.
• Strong experience in user interface design, interaction design, information architecture, visual design.
• Experience rooting out alternative scenarios from provided requirements, seeing where customers might need extra support or errors might occur.
• A team player who collaborates well with multi-disciplined teams, skilled at giving and receiving design critique and able to be self-directed. Willing to take ownership of the assigned work.
• Experience successfully partnering and building alignment with product managers, developers, business analysts, content strategists, design researchers and other designers to arrive at optimal solutions.
• Strong communication skills with ability to articulate and optimize design based on the value to the user and the business.
• Experience thinking about customer experiences end-to-end and across communications channels.
• Comfortable working with established design systems, while also being able to contribute to them.
• Proficiency with Adobe XD and Figma.
• Ability to navigate complexity and make sense of ambiguity.
• Ability to manage competing priorities and timelines.
• Ability to take direction and work in a team environment, while also owning initiatives.
• Experience working in a company with a strong brand presence, and either developing a design system or working successfully within one.
• High School diploma or equivalent required. Bachelors degree preferred.

What Can Give You an Edge (Additional Skills)

• Design experience within large corporation is a plus.
• Experience managing design systems a plus.
• Service Design experience a plus.
• UI development skills with HTML, CSS, and Javascript are pluses.

The salary range for applicants for this position is 81,500-135,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
81,500-135,000