As a Senior User Acceptance Test Analyst on our Loyalty Operations Team in Marketing, you will be the final gatekeeper of quality before new systems, features, or processes reach our customers & internal users. You’ll work closely with cross-functional teams to ensure that business requirements are met, customer experiences are optimized, and operational excellence is achieved. Your work will directly impact how our organization delivers value through technology and process innovation across all customer touchpoints.
A day in the life…
- Lead planning, design, & execution of end-to-end UAT for complex, cross-functional projects ensuring activities are completed according to project schedule
- Translate business requirements into detailed UAT scenarios & test cases
- Collaborate with project teams; product managers, developers, QA teams, internal & external business stakeholders to validate functionality & performance
- Partner with Technical Project/Program Managers; to integrate UAT process & standards into project life cycle (agile & waterfall methodologies), status updates & communication process
- Identify, document, & track defects; ensure timely resolution & retesting
- Provide clear & concise status updates, test metrics, validations & final sign-off recommendations
- Advocate for the end user by ensuring usability, accessibility, & business alignment
- Continuously improve UAT processes, tools, & standards across the organization
- Regularly collaborate outside the immediate team to solve problems & establish best practices
- Mentor junior analysts & contribute to a culture of quality & accountability
You own this if you have...
- Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
- 5+ years of experience in UAT, business analysis, or quality assurance
- Strong understanding of software development lifecycles (Agile, Waterfall)
- Exceptional analytical, problem-solving, and decision-making skills
- Excellent communication & stakeholder management abilities
- Experience with test management tools (e.g., JIRA, TestRail, HP ALM)
- Ability to work independently & manage multiple priorities in a fast-paced environment
- Must demonstrate sound decision-making & ability to react quickly under pressure
- Sharp attention to detail with strong ability to prepare presentations, lead meetings & drive to productive outcomes
- Ability to think end-to-end & position complex business solutions with consideration for impact on all relevant business functions as a whole
- Demonstrated experience in project management leading large testing programs including test strategy / plans, test cases, requirements traceability, developing test schedules & resourcing testing teams with proven track record of delivering high quality work under tight timelines
- Experience in retail, credit and/or loyalty program systems is a nice to have
- Familiarity with automation tools or scripting for UAT is a plus
- Certification in ISTQB, Six Sigma, or similar quality frameworks is a plus
#LI-Hybrid
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
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Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Nordstrom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordstrom and has not been reviewed or approved by Nordstrom.
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Healthcare Strength — Healthcare options are described as broad, including medical, dental, and vision coverage alongside virtual care and mental health support. Additional protections like disability coverage, life/AD&D, and accounts such as HSA/FSA further strengthen the overall health-and-protection offering.
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Retirement Support — Retirement benefits include a 401(k) plan with a defined employer match structure and access to additional financial programs like an employee stock purchase plan. Commuter accounts, transit subsidies, and adoption assistance add to the overall financial support beyond base pay.
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Leave & Time Off Breadth — Time-away benefits include PTO accrual, paid holidays, bereavement leave, parental and bonding leave, and a sabbatical program after tenure. PTO sharing and donation options expand flexibility in how time off can be used and supported across colleagues.
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