Mindex is looking for an experienced Training & Onboarding Specialist to deliver engaging, high-quality learning experiences for customers across our K–12 product suite, including SchoolTool, Advanced Analytics, Mindex Integration Platform, ClearTrack, and MTSS Edge.
As a key member of a cross-functional implementation team, you’ll work closely with customers and internal partners to ensure training supports project goals, product configurations, and district workflows. You’ll also provide ongoing education through instructor-led training, certification programs, and learning resources that help customers strengthen their skills, adopt new features, and get the most value from our products.
Compensation
$60,000 - $90,000
- Serves as the team representative for implementing districts, partnering with customers and internal teams to develop and execute configuration and training aligned to district workflows, onboarding objectives, and product adoption goals.
- Facilitates and adapts training in a variety of formats, including virtual and on-site instruction, webinars, workshops, and one-on-one coaching, to meet customer needs.
- Serves as a subject matter expert (SME) in designated product areas by maintaining expertise in product functionality, updates, releases, and evolving customer workflows and provides guidance to customers and internal teams.
- Collaborates with internal teams to develop and maintain training materials, onboarding guides, presentations, videos, quick reference resources, and customer-facing documentation.
- Partners with Strategic Account Managers to analyze customer feedback, support trends, and implementation challenges to identify opportunities for improved education, enablement, and product adoption.
- Assists with customer education initiatives, including user groups, workshops, webinars, conferences, certification programs, and other learning events.
- Mentors new team members by providing coaching, sharing best practices, supporting complex customer engagements, and contributing to team capability development.
- Contributes to departmental objectives and key results (OKRs).
- Demonstrates an AI-first mindset by effectively leveraging AI-assisted tools and technologies to enhance productivity, accelerate problem-solving, improve quality, automate routine tasks, and drive innovation in the delivery of solutions and services.
Requirements
- Strong presentation, facilitation, and communication skills, with the ability to effectively deliver training and explain technical concepts to diverse audiences in both virtual and in-person environments.
- Strong organizational, project coordination, and time management skills, with the ability to manage multiple customer engagements and priorities simultaneously.
- Customer-focused mindset with exceptional relationship-building, collaboration, and stakeholder management skills.
- Strong problem-solving abilities and the flexibility to adapt training and communication approaches based on customer needs, learning styles, and organizational goals.
- Familiarity with learning technologies, Learning Management Systems (LMS), and webinar platforms preferred.
- Demonstrates sound judgment in the ethical, secure, and compliant use of AI technologies while protecting confidential, customer, and company information.
- Maintains awareness of emerging AI capabilities, tools, and best practices and proactively identifies opportunities to apply them in the workplace.
- Identifies opportunities to use AI to streamline workflows, reduce manual effort, improve efficiency, and increase business value.
- Uses AI to augment expertise and decision-making while maintaining ownership, accountability, and professional judgment for final work products and outcomes.
Education & Experience
- Bachelor’s Degree preferred, or equivalent combination of education and experience.
- 3-5+ years of experience in customer onboarding, implementation support, training delivery, customer success, or related experience.
- Experience within K-12 education, including special education, SaaS, or software implementation environments preferred.
- Product training or instructional experience preferred.
Why Join Mindex?
For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.
In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions
Benefits
- Flexible Time Off
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Company-Paid Life and Disability Insurance
- Professional Development Opportunities
Additional Information
Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.
Physical Requirements/Conditions
- Prolonged periods sitting at a desk and working on a computer.
- No heavy lifting is expected. Exertion of up to 10 lbs.
Skills Required
- Strong presentation, facilitation, and communication skills for virtual and in-person training
- Strong organizational, project coordination, and time management skills
- Customer-focused relationship-building, collaboration, and stakeholder management skills
- Strong problem-solving skills and ability to adapt training to customer needs and learning styles
- Familiarity with learning technologies, Learning Management Systems, and webinar platforms
- Ethical, secure, and compliant use of AI technologies
- Awareness of emerging AI capabilities, tools, and best practices
- Ability to identify opportunities to use AI to improve workflows and business value
- Ability to use AI while retaining accountability and professional judgment
- Bachelor’s degree or equivalent combination of education and experience
- 3–5+ years of experience in customer onboarding, implementation support, training delivery, customer success, or related work
- Experience in K-12 education, special education, SaaS, or software implementation environments
- Product training or instructional experience
- Authorization to work for any employer in the United States
What We Do
Mindex is an industry leader in software applications and development in Rochester, New York. For more than 25 years, Mindex has delivered on the needs of a variety of customers to achieve their goals through proven technologies, software, and services. Mindex specializes in software development for large enterprise clients in the Rochester, NY area and for New York State K-12 schools. We are a rapidly growing organization expanding heavily into cloud app. development and modernizing our home-grown K-12 Student Management System, SchoolTool. SchoolTool leads the way as the most trusted web-based student management system in New York State. Designed specifically to meet NYS requirements and school districts, it provides secure access to real-time data and time-saving tools for K-12 school administrators, faculty, staff, and parents. Awards and Accolades: #1 Software Developer, 2022 - RBJ Book of Lists A Top 100 Company (#48) - The Greater Rochester Chamber of Commerce #1 Best Company - 2019 RBJ Reader Rankings Best Company Culture (top three winner) - 2019 RBJ Reader Rankings Our Mission - With the brightest minds, unparalleled dedication, a passion for creating solutions, and thoughtful execution, we collaborate with our customers to achieve their goals through proven technologies, software, and services. Our Vision - We will anticipate tomorrow’s challenges, inspire innovation, and cultivate relationships to create solutions. We are committed to connecting people, teams, and communities to make a difference and give back. Our Values - Innovation, Collaboration, Excellence, Trust, Gratitude
